A group of 26 Taylor Swift fans have filed a lawsuit against Ticketmaster, alleging anticompetitive conduct and fraud after a glitch resulted in the ticketing service canceling sales to Swift’s “Eras” tour, leaving thousands of fans — some of whom waited four to eight hours in ticket queues last month — “empty-handed and unhappy,” according to The New York Times. Their outcry resulted in not only a 33-page complaint filed in California Superior Court in Los Angeles, but also Congressional demands to unwind the 2010 merger of Ticketmaster and Live Nation. Swift’s 52-show Eras tour is scheduled to begin in March. Read more

OpenAI’s new AI chatbot, ChatGPT, is taking the world by storm. “Quite simply, the best artificial intelligence chatbot ever released to the general public,” is how The New York Times describes ChatGPT, which more than a million people signed up for when it opened for testing last week. Screenshots of ChatGPT conversations blew up Twitter. “Something big is happening,” tweeted one fan. “I just had a 20-minute conversation with ChatGPT about the history of physics … OMG,” offered another. The acronym stands for “generative pre-trained transformer,” a language model that leverages deep learning to respond to text-based input with human-like responses. Read more

Big Tech’s battle with news publishers has moved to the U.S. where Congress is considering legislation to help publishers collectively negotiate compensation from social media sites disseminating their copyrighted content. Meta Platforms reacted strongly to the bill, called the Journalism Competition and Preservation Act. “If Congress passes an ill-considered journalism bill as part of national security legislation, we will be forced to consider removing news from our platform altogether rather than submit to government mandated negotiations that unfairly disregard any value we provide to news outlets through increased traffic and subscriptions,” the company tweeted. Read more

Apple has reportedly registered the name xrOS in association with its upcoming extended reality eyewear, expected to be released in 2023. The xrOS moniker represents a switch from another operating system’s name, realityOS, that had been used internally with regard to the device. Whatever the new system is eventually called, the highly anticipated gear will be Apple’s first major debut in a new product category since the Apple Watch was introduced in 2015. Apple’s wearables division contributed more than $41 billion to the company’s bottom line in the last fiscal year, accounting for about 10 percent of its overall sales revenue. Read more

Amazon Prime Video has overtaken Netflix as the most popular OTT video service in the U.S., according to a new study by Parks Associates, marking the first time Netflix fell from No. 1 in the history of the company’s annual report. Peacock entered the top 10 list for the first time in 2022, debuting at No. 9, while Showtime dropped off. The research firm reports that 83 percent of U.S. broadband households have at least one OTT service, while 23 percent subscribe to nine or more OTT subscriptions. While Netflix, Prime Video and Hulu have traditionally held the top three spots, the list has recently become more varied due to an influx of new players. Read more