Anticompetitive practices, outrageous ticket fees and poor customer service were among the allegations leveled at Live Nation Entertainment Tuesday at a contentious Senate Judiciary Committee Hearing over botched Taylor Swift concert ticket presales by the company’s Ticketmaster subsidiary. Senator Amy Klobuchar (D-Minnesota) called the Live Nation relationship to Ticketmaster “the definition of monopoly,” adding that venues fearful of losing the company’s concerts don’t have the ability to push back because Live Nation is “so powerful that it doesn’t even need to exert pressure, it doesn’t need to threaten because people just fall in line.” Continue reading Senators Grill Live Nation on Antitrust After the Swift Debacle

A group of 26 Taylor Swift fans have filed a lawsuit against Ticketmaster, alleging anticompetitive conduct and fraud after a glitch resulted in the ticketing service canceling sales to Swift’s “Eras” tour, leaving thousands of fans — some of whom waited four to eight hours in ticket queues last month — “empty-handed and unhappy,” according to The New York Times. Their outcry resulted in not only a 33-page complaint filed in California Superior Court in Los Angeles, but also Congressional demands to unwind the 2010 merger of Ticketmaster and Live Nation. Swift’s 52-show Eras tour is scheduled to begin in March. Continue reading Taylor Swift Fans File Class Action Suit Against Ticketmaster

Ticketmaster and TikTok have teamed up for an in-app event discovery feature that will let the short-form video app share live event information and direct users to Ticketmaster’s site for purchase. Influencers can now link relevant Ticketmaster events to their videos. Initially, the new feature will only be available to select creators, with plans to scale more broadly over time. Acts that have signed on to use the ticketing mini app at launch include Demi Lovato, OneRepublic, Backstreet Boys, Usher and more. WWE is also participating. The pact follows a similar agreement Ticketmaster made with Snapchat in February. Continue reading Ticketmaster Teams with TikTok on Event Discovery Feature

It’s common for ticket resellers to use screenshots and photocopies of real tickets to sell in bunches to unknowing ticket buyers. To combat this fraud, Ticketmaster will start using a new technology called SafeTix, which is tied to a ticket holder’s mobile device via an encrypted barcode that refreshes every few seconds. Additionally, SafeTix supports NFC technology that allows fans to enter venues using a “tap and go” experience, and users will soon be able to use SafeTix via Apple Wallet on their iPhones and Apple Watches.

Continue reading Ticketmaster Combats Ticket Fraud with New SafeTix Tech

Online video giant YouTube, which already has a deal with Ticketmaster, is adding Eventbrite to its ticketing initiative. The new partnership will bring Eventbrite listings for live music performances to YouTube’s Official Artist Channels on the video platform’s desktop and app versions. Event listings and a “Tickets” button will appear below an artist’s video so that fans can purchase tickets directly through Eventbrite. Through YouTube’s deals with Eventbrite and Ticketmaster, the streaming video platform covers more than 70 percent of the ticketing market in the U.S. Continue reading Eventbrite to Sell Concert Tickets From YouTube Music Vids

Google-owned YouTube has announced a new partnership with Ticketmaster that steers music fans to concert tickets and tour info via the YouTube video pages of musical acts. Upcoming North America tour dates and nearest shows for hundreds of artists are now available in the description section of the acts’ posted videos. By clicking on the related “tickets” button for a specific show, YouTube users will be directed to the Ticketmaster site for purchase options. The new feature is available on both web and mobile versions. YouTube is planning international expansion and additional artist-to-fan connections. Continue reading YouTube Now Offers Concert Information, Ticketmaster Links

Amazon Web Services (AWS) officially joined the Cloud Native Computing Foundation (CNCF) last week, two weeks after Microsoft did the same. According to Business Insider, “With Amazon’s membership, CNCF now has the support of all five of the top cloud service providers, which is good news for Kubernetes, a CNCF-managed container project.” Google created Kubernetes, a key tech in its own cloud platform, but offered it up as an open source project in 2014. With growing industry support, the tech could become the standard in container management software, to help facilitate writing apps for the cloud. Continue reading AWS, Microsoft to Pay $350K Annually for CNCF Board Seats

According to multiple sources, Amazon is currently looking to team with venue owners to sell event tickets online in a move that would provide consumers with more options and potentially loosen Ticketmaster’s hold on the lucrative business sector. The move could also generate more Amazon Prime members for the world’s largest online retailer, while introducing new merchandising opportunities for its partners. “The Seattle-based company sees the U.S. ticketing market as ripe for attack,” reports TechCrunch. “Consumers dislike ticket fees, and venue owners, sports leagues and teams want more distributors for their tickets as they seek to boost sales.” Continue reading E-Commerce Giant Amazon Looking to Offer Event Ticketing

Ticketmaster has partnered with LISNR, a data-over-audio company, to use an ultrasonic sound technology on users’ smartphones to admit them to live events and track their movements. The technology, dubbed “smart tones,” transmits information between devices, and was recently used by Jaguar Land Rover so that mobile devices in different vehicles could communicate with one another. Ticketmaster is launching a new e-ticketing system called Presence, powered by LISNR tech, that it hopes will reduce entry wait times at live events. Continue reading Ticketmaster Teams With LISNR For Smart Tone Technology

Aimed at suppressing an $8 billion secondary ticket market, Congress passed a bill outlawing bots, computer programs scalpers use to buy the best tickets and resell them at increased prices. The Better Online Ticket Sales Act, or BOTS Act, passed the House with bipartisan support, following its passage in the Senate, and now goes to President Obama for his signature. The BOTS Act would make it illegal to bypass ticketing websites’ security measures. The Federal Trade Commission would be granted authority to enforce the law. Continue reading Congress Passes BOTS Act to Halt Electronic Ticket Scalping

Facebook has a strategy to become more useful in everyday life, combining and improving on the services similar to those from Yelp, Foursquare and others. The added value, says Facebook, would be its network of social connections and businesses. That idea is behind the updates the company is now unveiling, which will allow users to order food from a restaurant’s Facebook page or make an appointment at the beauty salon. Retailers must use third-party services such as Delivery.com, Slice, HomeAdvisory or MyTime for it to work. Continue reading Facebook Integrates Social and Utilitarian with New Features

SeatGeek, a ticket aggregator that allows people to compare listings for concerts and sports tickets, has revamped its app and shifted its business toward resale. Their mobile app now lets people transfer tickets to their friends for free. SeatGeek takes a 15 percent cut when users list and sell their tickets. Users can both buy and transfer tickets on SeatGeek’s mobile app, unlike competitors StubHub and LiveNation, which do not offer transferring services on mobile. Continue reading SeatGeek Turns Reselling Tickets Into a Mobile Experience

In 2002, eBay partnered with Sotheby’s to launch a collaborative online auction endeavor that failed miserably and was almost immediately shut down. With online bidding having grown over the past decade, the two companies recently decided it was time to give their project another go. Last week, eBay streamed two of Sotheby’s live New York auctions online, where it invited eBay users to bid against Sotheby’s clientele for some of the auction house’s most expensive offerings. Continue reading E-Commerce: eBay Partners with Sotheby’s to Stream Auctions

According to comScore, 10 percent of Internet users in the U.S. only go online via smartphones and tablets. The measurement firm further notes that 13 percent of users accessing retail apps and sites do so via mobile devices only. Interestingly, the number of mobile-only shoppers at the top 10 retailers exceeds 50 percent in some cases. During January, for example, comScore reports the following percentages for mobile-only shoppers at top retailers: 51 percent at Walmart, 59 percent at Apple, and 53 percent at Target. Continue reading Percentage of Mobile-Only Shoppers at Top Retailers Increases

One new feature suggests that Twitter may be experimenting with online shopping. “Buy Now” buttons began appearing in the mobile app this week in tweets from Fancy, an online retailer. The buttons previously took users to a checkout page, but the function is no longer active. If the function is restored, it will be the first time that Twitter allows users to pay for products from a tweet. Twitter has been expanding its e-commerce capabilities since the company went public. Continue reading E-Commerce: “Buy Now” Buttons Appear in Twitter Mobile App