Amazon Go, an experimental convenience store in Seattle that relies on a mobile app instead of human cashiers, is moving into its next stage prior to a public opening. Amazon Go was originally slated to open early this year, but technical glitches led Amazon to postpone the launch. The technology is improving, and Amazon has shifted hiring from engineers and research scientists to construction managers and marketers. Shoppers will scan their smartphones upon entering; cameras and sensors will track the items removed. Continue reading Amazon Go Closer to Public Launch, Amazon Opens Pop-Ups

Netflix is planning to invest a minimum of 500 million Canadian dollars ($400.8 million U.S.) over the next five years to build a studio in Canada, revealed Canada’s Heritage Minister, Melanie Joly. The studio will create original Canadian productions, some of which will be French-language, in recognition of Canada’s status as a bilingual country. Canada, which was the first foreign country where Netflix launched, is also home to the third most global subscribers. The Canadian studio will be Netflix’s first global content outpost. Continue reading Netflix Makes Major Commitment to Canada With New Studio

At the Microsoft Ignite annual IT event in Orlando, Florida this week, Microsoft announced it will soon debut a customer-service virtual assistant as part of its Dynamics 365 product line that will incorporate artificial intelligence. A user will be able to describe a problem in her own words, and the virtual assistant will answer by relying on user manuals, help documents and other materials. The customer can request a human, in which case the bot will assist the human customer service agent; a manager can view the result on a dashboard. Continue reading Microsoft Debuts AI-Powered Software, Customer Service Bot

Fast-food chain Taco Bell is teaming with ride-sharing firm Lyft to offer passengers a “Taco Mode” in the Lyft app for requesting rides between 9:00 p.m. and 2:00 a.m. that include a stop at a Taco Bell drive-through. The option will be tested around Newport Beach, California the next few weeks, and will likely expand nationally in 2018. “I kind of think of this like inverse delivery — like we’re delivering you to Taco Bell,” said Marisa Thalberg, Taco Bell’s chief marketing officer. “You’re being delivered to the food as opposed to having to get in your own car and drive.” Continue reading Taco Bell Is Experimenting With New Marketing Vehicle: Lyft

After producing Bluetooth earpieces and wireless speakers for years, Jawbone pivoted to fitness wearables in 2011, with the debut of its UP health tracker. Then came two lawsuits in 2015, with Flextronics and Fitbit, and research that reported the company had captured only 2.8 percent of the fitness wearables market. So it should come as no surprise that Jawbone has entered into liquidation proceedings, and co-founder/chief executive Hosain Rahman is no longer with the company, having left for a new venture named Jawbone Health Hub. Continue reading Jawbone Is Liquidating, CEO Launches Jawbone Health Hub

This fall, IKEA will roll out an augmented reality application for iPhones and iPads, using Apple’s ARKit platform. The company currently has teams of interior designers, professors and others in the Netherlands, Sweden and the U.S. working on the app, which is timed to go live with Apple’s launch of iOS 11 software. IKEA is not alone in realizing its customers could benefit from an app that allows them to envision how a couch will look in their living room; online furniture company Wayfair has also released an AR app. Continue reading IKEA to Launch an AR App Based on Apple’s ARKit Platform

Since AT&T launched DirecTV Now on November 30, the streaming service has experienced its share of difficulties, including missing features, billing issues and interruptions. The streaming service, developed as a replacement for cable/satellite, offers access to about 60 channels for $35/month and about 120 channels for $70/month. The service competes in the same arena as Sling TV and PlayStation Vue. AT&T acknowledges the problems faced during the launch, but chief technology officer Enrique Rodriguez states that most issues have been addressed. Continue reading DirecTV Now Experiences Rocky Start During its Initial Launch

Cloud computing is booming, and Google is losing ground to Amazon and Microsoft. As the business of renting computer servers to outside businesses grows more lucrative, Google has decided to promote its artificial intelligence software to enterprise customers. Now, potential customers of Google’s cloud offering can also take advantage two software programs — converting text to speech and extracting meaning from text — that, up until now, have only been used internally. Rivals Amazon and Microsoft offer competing AI products. Continue reading Google Redoubles its Cloud Ambitions, Offering AI Programs

Zendesk is introducing Automatic Answers, a service that answers a business’s emails from customers, without human intervention. But it’s far more sophisticated than today’s well-known auto-responders, having been built on a machine-learning platform that in-house data scientists and engineers have been developing for some time. The platform is also used for another Zendesk service, Satisfaction Prediction, which helps determine the customer experience. Automatic Answers will be rolled out later in the year. Continue reading Zendesk Customer Service Product Built on Machine Learning

Facebook is working with more than 25 companies to help them use chatbots in Messenger to order goods and answer customer service questions, without human assistance. Among its new partners are Disney, eBay, JetBlue, and The Wall Street Journal, all of which are contributing to making the Messenger app a focal point for shopping, news and entertainment. Facebook owns two of the largest messaging apps, Messenger and WhatsApp; both are piloting programs to let businesses communicate with customers. Continue reading Facebook Developing Chatbots for its Popular Messenger App

Although cable companies lost more than a million subscribers last year and Internet viewing is booming, Layer3 chief executive Jeff Binder thinks the future isn’t about cutting the cord to cable, but making it better, with improved pictures, design and customer service. That, he hopes, will win over customers struggling to find content online and on cable. Layer3 will debut in Chicago and a few unnamed major cities on the East and West Coasts, at $80 to $150 a month, depending on the number of TVs in a home. Continue reading Layer3 Aims to Improve Cable Model, Leases its IP Network

Bots are text or language-based user interfaces to a service rather than ones that are graphical, and they’re getting a boost from several big technology companies, especially those that missed out on smartphones and their apps. Microsoft has described a vision of bots that can do everything from book a hotel room to order pizza, and has debuted tools to make it easier for a developer or small business owner to build one. Now, Facebook has plans to roll out a bot store that connects with its Messenger service. Continue reading Bots Could Replace Apps for Microsoft, Facebook and Others

Until now, Google has been third, behind Amazon and Microsoft, in the fast-growing market of cloud computing services. That all changed at its NEXT conference in San Francisco when the company showcased a variety of cloud-based services including software for machine learning, a powerful new speech service that challenges Nuance’s dominance, and a recently introduced vision service. Google also plans to expand places where people can purchase its cloud services from four regions to 16 in the next year-and-a-half. Continue reading Google Makes its Move to Become a Player in Cloud Services

Comcast now sells TV, Internet and phone service on Amazon.com in a new retail partnership that has been a year in the making. A new Amazon landing page — the Amazon Cable Store — sells Comcast’s Xfinity-branded bundles, with dedicated customer service for Amazon customers. Comcast, which hopes the relationship will improve its customer service image, also opened two customer call centers to focus entirely on Amazon-generated inquiries about Comcast sales, part of $300 million earmarked to improve customer service. Continue reading Comcast, Amazon Partner to Sell TV, Internet, Phone Services

SoftBank’s Pepper humanoid robots are already interacting with customers at shops and banks in Japan. Later this month, the robots will be introduced to more advanced functions after SoftBank opens a planned app store offering software that will help track customer’s behavior and improve communication with customers. The Pepper robots, which are designed to feature human-like body language and work in retail, have reportedly been selling out regularly since last year’s launch. Continue reading SoftBank to Launch App Store for its Pepper Robots This Month