To help fight the unemployment created by the COVID-19 pandemic, Microsoft and LinkedIn (which Microsoft acquired in 2016) plan to offer free online classes and job-hunting resources to 25 million people around the world by the end of 2020. The two companies have identified 10 booming occupations — including data analyst, digital marketer and help-desk technician — that require digital skills they aim to teach. These professionals also pay relatively well, even for those without a college degree. Continue reading Microsoft Will Offer Free Digital Training for 25 Million People

At the end of Q1 2020, Netflix added 15.8 million new subscribers, more than double the company forecast. The growth spiked in March when people began to be confined due to the coronavirus pandemic, and Netflix stated that viewing and membership growth will decline when those circumstances end. As chief executive Reed Hastings put it, “We, too, are really unsure of what the future brings.” The company is still adding to its stock of original programs, buying the rights to a period piece set in the world of Sherlock Holmes. Continue reading Netflix Adds About 16 Million New Subscribers, New Content

Remote conferencing services company Zoom Video Communications has become an overnight success as more Americans stay home during the coronavirus pandemic. Zoom, once mainly used by businesses, is now being used for everything from yoga courses to happy hours, but is also stretching the tool’s limits to serve both those who pay for the premium service and consumers who gravitate to the free version. There’s also a dark side to Zoom’s uptick: online trolls who “Zoombomb” meetings, and concerns about the San Jose-based company’s privacy policies. Continue reading Zoom Use Skyrockets, Revealing Privacy and Security Issues

Bose, which opened its first retail store in 1993, will close its remaining 119 retail stores in Australia, Europe, Japan and North America. The company didn’t reveal how many jobs will be lost due to the closures, but it is believed to be in the hundreds. Bose stated that the move is due to “the dramatic shift to online shopping in specific markets,” and that “approximately 130 stores located in Greater China and the United Arab Emirates; and additional stores in India, Southeast Asia, and South Korea” will remain open. Continue reading As Sales Shift to E-Commerce, Bose Shutters Retail Stores

According to Ritika Gunnar, IBM vice president, data & AI expert labs & learning, AI is at an inflexion point. An IBM study on AI adoption among 4,500 top global organizations revealed that it has skyrocketed from 4 to 14 percent a few years ago to close to 40 percent today. “In next 18 to 24 months, that will change to 80 to 90 percent adoption across all industries,” she predicted, noting that AI will be used to provide expertise to the knowledge worker and process-intensive workloads. Continue reading CES 2020: Global Economic Impact of AI to Go Mainstream

According to a study released by Adobe this week, nine out of 10 companies are currently investing in voice technologies, including things like voice-based commerce. Of the 401 companies surveyed, just over one-fifth have already released a voice app, while 44 percent plan to release one this year. A total of 88 percent are building apps for both Amazon and Google smart speakers and other voice-enabled devices, while only 39 percent are building for Apple’s iOS ecosystem; even fewer are building for Microsoft’s Cortana or Samsung’s Bixby.

Continue reading Adobe Study: Most Companies Are Investing in Voice Tech

IBM chair, CEO and president Ginni Rometty made her second CES keynote appearance and focused on artificial intelligence, big data, quantum computing, and closing the skills gap in computer science in a series of onstage conversations. Rometty drew a distinction between big data and deep data as she explained that there is a tremendous amount of information collected for specific analysis, but there is a wealth of analytical and predictive opportunity yet available. As an example, she cited analysis of fingernails as a means of predicting health issues or weather data to better forecast mid-air turbulence. Continue reading Keynote: IBM Chief Uses Case Studies to Explain Deep Data

Media companies continue to adopt a variety of digital technologies, but have proven to be more reluctant than other industry sectors to embrace artificial intelligence. That’s the finding of PwC, which surveyed 1,000 U.S. executives for its “2019 AI Predictions” report. Covering many industry sectors, the research revealed that 20 percent of these companies plan to deploy AI next year. But media companies are still in the very early stages of enabling AI, and only a few with an AI business case. Continue reading PwC Research Reveals Media Execs’ Reluctance to Adopt AI

To battle Amazon’s ubiquity and customers’ fickle loyalty, some retailers are testing the new Customer 360 software from Salesforce.com and Freshworks to improve their customer service. The software lets retailers build shopper profiles similar to Facebook to better understand what each customer wants and increase the odds that he or she will become more loyal to the retailer in question. Other strategies retailers are employing are the use of improved chatbots and better customer support training. Continue reading Retailers Adopt Software, Chatbots to Hone Customer Service

Walmart is widening its VR-based employee-training program in the U.S., shipping four Oculus Go VR headsets to each Walmart Supercenter and two to smaller Neighborhood Market stores starting in October, for a total of 17,000 Oculus Go headsets by the end of 2018. The retailer first tried out VR for employee training a year ago, and is expanding it due to employee feedback that it boosted their confidence and familiarity with technology. VR software company STRIVR has created 45 activity-based modules for the employees. Continue reading Walmart to Expand VR-Based Employee Training to All Stores

The credit reporting company Experian is adopting machine learning to get a jump on identifying problems and predicting application behavior more reliably. Machine learning tools can help such Experian tools as ServiceNow, which monitors infrastructure performance and spots unusual, potentially threatening behavior. With machine learning, Experian hopes to head off and/or fix problems that could impact, and potentially lose, customers. The company also now mandates that monitoring be built into all new applications. Continue reading Experian Uses Machine Learning for Predictive Maintenance

AMC Entertainment just announced AMC Stubs A-List, a subscription service that will allow customers to watch up to three movies a week at any AMC theaters in the U.S. for $19.95 per month. AMC Stubs A-List offers features not available with the offering of its rival MoviePass, including the ability to book tickets days in advance, to see 3D or IMAX movies at no extra cost and to book tickets in an app without a special debit card. In contrast, MoviePass costs $9.95 per month, works at 91 percent of U.S. theaters and can be used once a day. Continue reading AMC Debuts Subscription Service That Will Rival MoviePass

Amazon introduced Alexa for Hospitality this week, a new version of its virtual assistant designed specifically for the hotel industry. Alexa for Hospitality will initially be offered on an invitation basis to locations such as hotels and vacation rentals. The voice assistant will be customized per hospitality location so that customers can interact with an Echo smart speaker to easily adjust room controls, order room service, request housekeeping, ask location-specific questions, contact the front desk, check out, and more. Continue reading New Version of Alexa Coming to Hotels With Echo Speakers

Facebook is introducing a new feature that will allow users to leave feedback after buying products from advertisers on its site, with the goal of cracking down on businesses that sell shoddy goods or don’t deliver them promptly. In addition to this new tool, Facebook is also warning e-commerce companies that get large numbers of complaints, to allow them to improve. If the companies do not clean up their act, says Facebook, it will constrain the number of ads they deliver and could ban them. Continue reading Facebook Monitors Advertisers via Customer Feedback Tool

Microsoft confirmed that it is purchasing GitHub in an all-stock deal valued at $7.5 billion. Acquiring GitHub — a service used by startups and major names such as Microsoft and Google to store code and collaborate, and an essential tool for 28 million developers — is a logical move for the Washington-based tech giant. With CEO Satya Nadella at the helm, Microsoft has been increasing its efforts to serve software developers through cloud services. With GitHub in its arsenal, “Microsoft would be rolling up a crucial part of the ecosystem,” notes Recode. Continue reading Microsoft Is Acquiring GitHub in Stock Deal Worth $7.5 Billion