Google is expanding the test of its Google Shopping Express same-day delivery service by including company employees in the Santa Monica area. The test, which joins other similar programs such as eBay Now, Walmart to Go, and AmazonFresh, is an expansion of the pilot program it launched in the Bay Area last spring. Claiming it has received “great feedback” from shoppers and retailers in the San Francisco, Google has plans to eventually extend the service to the public. Continue reading Google Tests Same-Day Delivery Service in Southern California

Amazon has acquired a patent for what it calls “anticipatory shipping,” a method the company may use to deliver packages to customers before they’ve even purchased the products. The idea is to predict which products customers want or need and eliminate the usual wait time that occurs between hitting “buy” online and receiving the package in person. The other possible effect of anticipatory shipping, if put into place, is that it might discourage consumers from going to brick-and-mortar stores. Continue reading Amazon Intends to Read Your Mind with Anticipatory Shipping

The Federal Trade Commission announced on Wednesday that Apple has agreed to better enforce parental approval of purchases from the company’s App Store. Apple will also refund at least $32.5 million to parents whose children made purchases without their consent. Apple settled a related class-action lawsuit last year, but the FTC said that the problem continued after the settlement, so Apple has agreed to further modify its practices. Continue reading Apple will Modify App Purchases with More Parental Control

Although eBay is commonly known as an online auction house, CEO John Donahoe has made strides in moving beyond this perception by expanding eBay’s marketplace to include fixed prices with reliable and returnable goods. In the last five years, eBay has made 34 acquisitions which will help provide retail partners with creating interactive storefronts in real locations, help with the back end of websites, monitor inventory in real time, and streamline the electronic payment process.  Continue reading EBay’s Strategy to Revolutionize Shopping and Beat Amazon

Spotify launched “Spotify for Artists” this week, a new website designed primarily for musicians and music managers. In an effort to quell industry critics, the site provides details regarding how the Spotify business model works, how the company calculates payouts for musicians, and how much the artists can expect to earn as the company expands. Spotify is also opening up its analytics for free, and has made e-commerce partnerships that incorporate merchandising. Continue reading Spotify Launches New Online Portal for Musicians and Managers

Seattle-based Amazon is promoting Kindle tablets and e-readers in a pop-up shop in a San Francisco mall, providing a glimpse at what the online retailer could look like in a physical space. Amazon is also offering devices, branded covers and power adapters via vending machines. While Amazon has been expected by some to follow Apple and Microsoft in opening brick-and-mortar storefronts, the company said it has no immediate plans to do so. Continue reading Amazon Opens Pop-Up Stores to Market Tablets and E-Readers

Cyber Monday, one of the busiest online commerce days of the year, is now extending to the rest of the holiday season. Consumers are no longer waiting until the Monday after Thanksgiving to surf the Web for deals. Rather, utilizing their tablets and smartphones, consumers are shopping online for a longer stretch. This is forcing companies like Amazon and eBay to compete with retailers to attract online buyers both before and after Cyber Monday. Continue reading Holiday Shopping Takes a Mobile Turn, Companies Respond

The engineers behind the Internet Engineering Task Force are responding to public outcry over Internet surveillance by encrypting Web traffic with plans for a revamped system by the end of next year. In light of National Security Agency contractor Edward Snowden’s exposure of the agency’s mass Internet surveillance, the effort will introduce the default of encryption in Internet browsing, intended to reduce the ease of snooping. Continue reading Engineers Defaulting to Encrypted Browsing for the Internet

A study by Nanigans, one of the largest buyers of Facebook ads, indicates that mobile ads on Apple’s iPhones generate 1,790 percent more ROI than mobile ads on Android devices. The study, which looked at more than 200 billion ads on Facebook with a focus on retailers, suggests that mobile advertising on Android actually costs more than it returns. The study also notes that Facebook’s desktop ads over the past year experienced a 375 percent increase in click-throughs and 152 percent jump in overall ROI. Continue reading New Study: Facebook Ad Profit Higher with iOS than Android

Facebook announced a new ad service this week that addresses the problem of neglected mobile apps. The service enables companies and developers to distribute targeted ads that remind consumers to open apps on smartphones that have been downloaded, but are rarely used. Facebook hopes to generate new revenue by targeting mobile app neglect. The company has already built a business to help companies get their apps discovered and downloaded; its app discovery ads have 145 million downloads. Continue reading Facebook Targets Neglected Mobile Apps with New Ad Service

ETC@USC Executive Director and CEO Ken Williams addressed the topic of advanced media technology for the home when he spoke at the NAB Futures Conference last Fall. As part of ETCentric‘s member exclusive features, we are pleased to present the perspectives Ken articulated to broadcasting leaders and technology innovators at the invitation-only event where attendees openly discussed the future of broadcasting and explored how businesses will thrive in this era of digital disruption. (Statistics cited reflect the timeframe in which the talk was given.) Continue reading EXCLUSIVE: Ken Williams on Advanced Media Tech for the Home

Earlier this week, we reported that Amazon may be expanding its AmazonFresh service to the New York City area. Amazon has more than 209 million active users that purchase all type of products, from TVs to pet food, and the company has expanded its services and processing centers in order to build loyalty and become a single source for all shopping needs. Its strategy has led to a growing customer base and significant increases in sales. Continue reading Retail: Amazon Pursues Cheaper Goods and Faster Shipping

As part of its move into the online shopping space currently dominated by Amazon and eBay, Twitter has hired Nathan Hubbard as the company’s first head of commerce. Hubbard was president of Live Nation Entertainment’s Ticketmaster until earlier this month. Twitter plans to initially enter e-commerce by offering retailers tools for selling goods and services inside tweets. Forrester projects e-commerce will be a $370 billion market in the U.S. by 2017. Continue reading Twitter Hires Commerce Chief, Plans to Offer Shopping Tools

Due to a lack of user demand, Facebook will shutter its physical gifting service that launched less than a year ago. Responding to higher customer preference, the company plans to shift its Gifts program entirely to gift cards and digital goods, since more than 80 percent of gifts sent on Facebook have been digital. The move is also likely due to the complicated delivery operation involving physical goods, including inventory tracking, fulfillment and customer service. Continue reading Gifts Program: Facebook Replaces Physical Goods with Digital

Amazon may be launching AmazonFresh, its same-day grocery and local product delivery service, into the New York City area. AmazonFresh is currently available in Los Angeles and Seattle. This potential move may be a first step toward extending same-day delivery and leveraging the company’s extensive distribution network for future expansion. But as the company grows its reach, brick-and-mortar retailers are challenging Amazon on prices, offering the same or even lower rates. Continue reading Amazon May Expand Same Day as Competitors Lower Prices