New App for Manufacturing Workers Adds AI to Google Glass

At this week’s Google Cloud Next conference, Israeli company Plataine demonstrated a new app for Google Glass, pointing to artificial intelligence as the technology that will drive the success of the spectacles. The easy-to-use app, which is aimed at factory workers, understands and replies in spoken language. Plataine’s clients already include Airbus, Boeing and GE, and the company is now working on adding image recognition capabilities to the app, which was built using Google Cloud AI services and support from the tech giant. Continue reading New App for Manufacturing Workers Adds AI to Google Glass

Prime Day Breaks Records, Boosts Sales for Large Retailers

Amazon Prime Day — extended to a 36-hour period this time around — broke a number of online shopping records. According to Amazon, this week’s sale was the biggest shopping event in the company’s history, defeating Black Friday, Cyber Monday, and last year’s 30-hour Prime Day. While Amazon does not release specific sales figures, it noted that Prime members around the globe purchased more than 100 million products, while small and medium-sized businesses exceeded $1 billion in sales. In addition, Adobe Analytics reported that large retailers (those with more than a billion dollars in yearly revenue) experienced a 54 percent jump in sales as compared with an average Tuesday. Continue reading Prime Day Breaks Records, Boosts Sales for Large Retailers

Growing Strength of Amazon Advertising Biz Draws Concern

Amazon’s advertising and e-commerce businesses are growing in strength, challenging the dominance of Google and Facebook. That’s because Amazon holds the key to a very important piece of information for advertisers — what people buy — and the tech behemoth is beginning to leverage that data. Amazon still makes most of its revenue via e-commerce and Amazon Web Services, but in the first three months of 2018, revenue for advertising jumped 139 percent to $2 billion. This shift has advertisers concerned. Continue reading Growing Strength of Amazon Advertising Biz Draws Concern

Amazon Will Extend its Popular Prime Day Sale to 36 Hours

Amazon just announced that its annual Prime Day anniversary sale will offer discounts for a full day and a half this time around. Starting July 16 at 3:00 pm ET and running through July 17, Prime Day 2018 will feature special bargains for its Prime members. Traditionally, the event has offered deals on everything from Amazon’s own Kindle, Fire TV and Echo devices to a wide range of televisions, computers, game consoles, home appliances, clothing, jewelry, furnishings, toys, books, and more. In the past, Lightning Deals introduced steep discounts on specific products for a short period of time. Continue reading Amazon Will Extend its Popular Prime Day Sale to 36 Hours

Amazon Show Mode Converts Fire Tablets into Echo Shows

Amazon is introducing the Show Mode Charging Dock to provide an easy charge for the Fire HD 8 and Fire HD 10 while keeping them propped up. To debut in a software update on July 2, new Show Mode features will also essentially turn these tablets into a portable Echo Show with weather, time, and news displays in addition to hands-free voice control via Alexa. Putting the tablet on the dock, which aligns via magnets, launches Show Mode; the tablet reverts back to its standard tablet interface when the user removes it from the dock. Continue reading Amazon Show Mode Converts Fire Tablets into Echo Shows

New Version of Alexa Coming to Hotels With Echo Speakers

Amazon introduced Alexa for Hospitality this week, a new version of its virtual assistant designed specifically for the hotel industry. Alexa for Hospitality will initially be offered on an invitation basis to locations such as hotels and vacation rentals. The voice assistant will be customized per hospitality location so that customers can interact with an Echo smart speaker to easily adjust room controls, order room service, request housekeeping, ask location-specific questions, contact the front desk, check out, and more. Continue reading New Version of Alexa Coming to Hotels With Echo Speakers

Senators Query Amazon on Echo, Data Privacy Parameters

Senators Jeff Flake and Chris Coons asked Amazon chief executive Jeff Bezos to explain how the Echo smart speaker listens to and stores users’ voices — and what his company does to protect users’ data. Their concern is sparked by such incidents as an Echo device that mistook background conversation for voice commands of a Portland, Oregon woman, and then sent the private conversation to one of her contacts. Flake and Coons are, respectively, chair and ranking member of the Judiciary Subcommittee on Privacy, Technology and the Law. Continue reading Senators Query Amazon on Echo, Data Privacy Parameters

Amazon Debuts 4K Fire TV Cube With Alexa-Centric Strategy

Amazon, which started shipping its Fire TV video streaming devices four years ago, is now planning the release of its 4K Fire TV Cube, which combines Fire TV capabilities with Amazon Echo and acts as a TV control center for other devices. Fire TV Cube offers built-in Alexa and was designed with a “voice first” strategy to, as Amazon Fire TV vice president of product development Sandeep Gupta said, “highlight the use of voice.” Priced at $119, Fire TV Cube is the most expensive device in the segment and the sleekest. Continue reading Amazon Debuts 4K Fire TV Cube With Alexa-Centric Strategy

Smart Speakers Could Become Centers of Retail Ecosystems

Consumers buying smart home and other Internet of Things devices don’t often understand the wider implications of their purchases. The tech companies building these devices are creating ecosystems that could, among other things, determine the future of retail. For example, buying a smart speaker to play music will likely become the consumer’s “access point” for a range of services, including shopping options. Consumers opting into one company’s products may be unknowingly opting out of other companies’ offerings. Continue reading Smart Speakers Could Become Centers of Retail Ecosystems

Google and Amazon Remain Leaders in Smart Speaker Market

Smart speakers continue their popularity, with nine million units shipped in Q1 2018, representing a 210 percent jump over Q1 2017, according to Canalys. In a first, global shipments of Google Home speakers surpassed those of Amazon’s popular Echo speakers. “Google shipped 3.2 million Home and Home Mini devices, versus 2.5 million Echo devices shipped by Amazon,” reports VentureBeat. “Google held an estimated 36.2 percent share for the quarter over Amazon’s 27.7 percent — a profound reversal from a year earlier, when Amazon had 79.6 percent of shipments to Google’s 19.3 percent.” Continue reading Google and Amazon Remain Leaders in Smart Speaker Market

TiVo DVRs Add Support for Amazon’s Virtual Assistant Alexa

TiVo is introducing voice control to its DVRs with support for Amazon’s digital assistant Alexa. Consumers who have TiVo devices including the Premiere, Roamio and Bolt boxes will be able to interact with Alexa for basic remote control commands such as skipping commercials with SkipMode, changing channels, and launching video apps like Netflix. TiVo joins companies including DirecTV, Dish and Verizon in adding hands-free, voice control features. At CES in January, TiVo announced its plans to add support for Alexa and Google Assistant. Continue reading TiVo DVRs Add Support for Amazon’s Virtual Assistant Alexa

Amazon Stops Purchasing Competitive Google Shopping Ads

Amazon has ceased purchases of ads at the top of Google search results, a much-prized position for which advertisers and retailers pay handsomely to place eye-catching images. Google runs online auctions for these slots, dubbed products listing ads (PLAs) and Amazon, which began bidding in late 2016, found itself in competition with rival Walmart there. On April 28, Merkle, a marketing firm that analyzes Google Shopping ad data, first noticed that Amazon was missing from those coveted slots. Two sources confirmed the news. Continue reading Amazon Stops Purchasing Competitive Google Shopping Ads

Google Assistant Is Connected to 5,000 Smart Home Devices

Google revealed that its AI-powered Google Assistant is now connected to more than 5,000 smart devices in the home, up from 1,500 such devices in January. Among the devices now controlled by Google Assistant are air conditioners, cameras, security systems, thermostats, vacuum cleaners and washing machines. Google faces stiff competition in the smart home arena, most notably from Amazon Alexa, Apple’s HomeKit and Siri, Microsoft Cortana and Samsung’s SmartThings and Bixby. Now the rivals must convince consumers to buy the devices. Continue reading Google Assistant Is Connected to 5,000 Smart Home Devices

Autodesk, Amazon Tweak Digital Assistants to Be More Natural

Autodesk is rolling out a new version of its Autodesk Virtual Agent (AVA) to replace its text-only chatbot in mid-May. AVA features an animated face and a New Zealand accent, with emotional responses that the company hopes will help customers engage. For example, if a customer says he’s having trouble, AVA will frown, say she’s sorry and ask how she can help, explains Autodesk manager of digital support channels Rachael Rekart. In doing so, Autodesk is following a trend of companies installing virtual assistants that are more helpful and personable. Amazon, for example, is updating Alexa to be smarter and more conversational. Continue reading Autodesk, Amazon Tweak Digital Assistants to Be More Natural

Amazon Will Raise the Price of Prime Membership Next Month

Amazon announced that it plans to raise the price of its annual Prime membership from $99 to $119 in the U.S. The move marks the first increase since 2014 when the shipping and entertainment membership program cost $79 per year. New subscribers will pay $119 a year starting May 11, while the new fee will apply to current members beginning with renewals on June 16. Amazon CEO Jeff Bezos recently revealed that Prime has more than 100 million global members. The company surprised investors this week with news that it had more than doubled its quarterly profits to $1.6 billion. Continue reading Amazon Will Raise the Price of Prime Membership Next Month