According to an annual survey of online shoppers conducted by UPS and comScore (now in its fifth year), consumers indicate for the first time that they made more purchases via the Web than in physical stores. Shoppers say they made 51 percent of purchases online this year, compared to 48 percent last year and 47 percent in 2014. Respondents also indicated an increase in mobile shopping; 44 percent of smartphone users used their device for purchases, compared to 41 percent the previous year. As a result, some department stores are experiencing sales slumps. Continue reading Survey Shows Growth in Online Shopping, Impacting Retailers

Since Amazon relaunched its online Payments business in 2013, more than 23 million customers have used their Amazon accounts to pay for purchases on other businesses’ websites. That’s a trade-off that Amazon is more than willing to make. Among those companies now accepting Amazon Payments are Southwest Airlines, Comcast’s GolfNow online tee-time booking site and online store Red Dress Boutique, which reports that within a week of adding Amazon Payments, 20 percent of its orders used it, surpassing PayPal. Continue reading Amazon Payments is Gaining Traction with Smaller Retailers

Amazon is looking to expand its services, particularly online grocery shopping and video streaming, in Europe this year. The company plans to add several thousand new jobs in Europe to help expand its operations. Amazon has already found success in its online grocery shopping and delivery service, Amazon Fresh, in the United Kingdom, and will likely use that model in other major cities. Amazon’s online sales continue to grow at the same pace as the online sales rate across the region. Continue reading Amazon Plans to Expand Online Grocery Shopping in Europe

When Zappos chief executive Tony Hsieh began to implement a radically different management strategy — Holacracy — he knew it would take some getting used to. The system, which is based on self-management, with the idea that the abolishment of hierarchy will promote collaboration, has proven to be a mixed bag. Although some employees are enthusiastic, most are confused. As of now, says chief operating officer Arun Rajan, 18 percent of the company, which equates to 260 people, has taken the generous buy-out package. Continue reading Zappos Holacracy Management Strategy Roils its Employees

This holiday shopping season comes at an opportune time for the gaming industry — the latest “Fallout” and “Call of Duty” games have hit the shelves and the newest consoles have hit their stride in terms of price and availability. However, video game sales are down and GameStop and Electronic Arts recently reported disappointing earnings. The dismal numbers may be due to an increased number of game downloads, which are not usually counted in these reports. Continue reading Video Game Downloads Becoming More Popular This Year

The “click-and-collect” method of shopping is not as easy as it sounds. This type of shopping allows customers to place orders online and pick up their purchases at a physical store just a few hours later. However, one study found that 60 percent of these orders were not completed correctly on Cyber Monday. Some stores made customers wait for more than an hour, gave customers the wrong item, or simply had to cancel orders because the store ran out of stock. Continue reading Picking Up Online Orders at Stores a Hassle for Customers

Brands are getting closer to the long-awaited “shoppable video” model that provides consumers with the ability to purchase items directly through their favorite TV show or online music video. Companies are developing interactive video technology that provides direct links to items within video content via a click or touch of the screen. Israeli startup Interlude, founded by musician Yoni Bloch, has raised $18.2 million so far. Cinematique, founded by CEO Randy Ross, has raised $5.4 million and has developed touchable video tech for numerous brand partners. Continue reading Startups Offer New Possibilities with Interactive Video Tech

Walmart is debuting Walmart Pay, a mobile payment system integrated into its existing smartphone app, which has 22 million active users. The new system will roll out to the company’s 4,600 stores in early 2016. With Walmart Pay, the company is competing with Apple Pay and Google’s Android Pay, neither of which have gained widespread traction. Based on QR code technology and near-field communication (NFC) technology, Walmart Pay’s success — or lack thereof — rests on the consumer experience. Continue reading Walmart Debuts Mobile Payment System, Wide Rollout in 2016

Apple Pay is experiencing a rocky road to adoption. On Black Friday, it was used for about half the number of purchases as last year. On the plus side, Apple has added to the list of vendors allowing consumers to use Apple Pay, but the company is also entering the world of friend-to-friend payments, which are expensive to operate and hard to monetize. What could tip the balance is the deal Apple inked with China UnionPay to be used at Chinese cash registers. But only time will tell. Continue reading New Features, Deals Could Turn Things Around for Apple Pay

Since it debuted in October, Facebook’s Shopping feed has been in beta among a handful of U.S. users. So far, the new feature can help a user track down something found in his or her News Feed. Although there are few products and no reviews, the potential lies in Facebook’s key strength — its knowledge about its users. That would allow the company to curate more accurately than any other shopping service out there. A Facebook survey reports that 50 percent of its users come to the site looking for products. Continue reading Facebook’s Beta Shopping Feed Reveals Weakness, Potential

Walmart Stores, with chief technology officer Jeremy King leading the charge, is in the midst of a dramatic overhaul of its digital operations. The goal is to create a digital presence as powerful as its brick-and-mortar one and, in the process, break Amazon’s record of successfully squelching most traditional retailers online. To do so, Walmart has invested serious resources into its effort: 15 acquisitions, 3,600 new hires and billions of dollars in the project code-named Pangaea, named after the pre-historic supercontinent. Continue reading Walmart Reinvents Its Digital Operations to Overcome Amazon

While retailers have extended their special online deals before and after Cyber Monday this year, yesterday’s sales are still poised to break records. Adobe reports that by 10:00 yesterday morning, shoppers had already spent a record $490 million. When the numbers are finalized, Adobe predicts the day will represent the biggest e-commerce day on record with $3 billion in sales. Mobile shopping is also on the rise; Adobe notes that 41 percent of shopping visits originated on smartphones and 12 percent from tablets. Continue reading Cyber Monday Sets Sales Records, Mobile Shopping on Rise

About 160 million U.S. adults — or 74 percent of holiday shoppers — plan on purchasing tech gifts this season, according to the Consumer Technology Association’s 22nd Annual CE Holiday Purchase Patterns Study, which predicts holiday tech spending will reach $34.2 billion this year. Top gifts include smartphones, headphones, tablets and portable Bluetooth speakers, while 12 percent of shoppers indicate they plan to purchase a wearable device. CTA has identified six types of tech shoppers that could help retailers better understand the preferences of today’s consumers. Continue reading CTA: Tech Spending to Increase This Holiday Shopping Season

Last week’s start to the holiday shopping season marked the most social on record with 1.4 million tweets during the week leading up to Black Friday. However, sales in retail stores on Thanksgiving and Black Friday fell about $1.4 billion this year, with more consumers opting to pursue deals online. Black Friday saw a 14 percent increase in online sales over last year, for a total of $2.72 billion, while Thanksgiving online sales jumped 25 percent. Adobe estimates that shoppers spent $4.45 billion online Thursday and Friday combined. Continue reading More People Shopped Online Than in Stores this Black Friday

Shopify — known for helping small businesses create e-commerce websites — has launched a new mobile app called Sello that joins a crowded field of peer-to-peer commerce efforts. Sello resembles Instagram and provides easy-to-use functionality for individuals and small businesses to sell products online. It is free to list items, but the Sello app collects a 3 percent fee for each transaction. Sellers simply post a product photo and description, list payment and shipping options, and specify a choice of social platforms, such as Facebook, Pinterest or Twitter. Continue reading Shopify’s New Mobile App is Like Instagram for Classified Ads