Deepgram’s new Aura software turns text into generative audio with a “human-like voice.” The 9-year-old voice recognition company has raised nearly $86 million to date on the strength of its Voice AI platform. Aura is an extremely low-latency text-to-speech voice AI that can be used for voice AI agents, the company says. Paired with Deepgram’s Nova-2 speech-to-text API, developers can use it to “easily (and quickly) exchange real-time information between humans and LLMs to build responsive, high-throughput AI agents and conversational AI applications,” according to Deepgram. Continue reading Deepgram’s Speech Portfolio Now Includes Human-Like Aura

Zoom Communications kicked off its Zoomtopia 2023 confab with innovations underpinned by artificial intelligence. It’s showpiece, Zoom Docs, is a collaboration tool built from the ground up around AI. The modular workspace integrates with Zoom and third-party apps as a way to streamline teamwork, manage projects and stay organized. Scheduled for general release in 2024, Zoom Docs combines traditional document functionality with AI assists for things like adding content generated from Zoom Meetings to docs, summarization and search. Zoom Docs leverages the power of the previously announced Zoom AI Companion, a GenAI assistant that just got whiteboard capability. Continue reading Zoom Reveals Upcoming Collaboration Tools Powered by AI

Salesforce suggests “the retail industry is again on the precipice of major disruption” based on consumer adoption of artificial intelligence, which is being used to change shopping habits and inform purchases through things like personalization, browsing suggestions and recommendations based on past habits and visualizations. Other popular use cases include AI-generated marketing assets and customer service agents. Based on a study conducted in May and June of this year involving 2,400 shoppers and 1,125 retail decision makers, Salesforce notes that one in six shoppers, or 17 percent, have already used generative AI for “purchase inspiration.” Continue reading Salesforce: 17 Percent of Shoppers Have Used Generative AI

Walmart has rolled out a new online look in a bid to catch up with Amazon, simultaneously advancing its conversational AI capabilities using OpenAI’s GPT-4 and Google’s BERT. Starting last year, generative AI has reportedly been a major initiative of the Arkansas-based retailer in key areas including search, supply chain management and virtual shopping, although it is only now that the company is emphasizing the tools to customers by expanding its offerings like Text to Shop. The text- or voice-activated way to add items to Walmart.com shopping carts is one of nearly two dozen conversational AI experiences at Walmart. Continue reading Walmart Leans into AI, Retools Site to Compete with Amazon

Anticompetitive practices, outrageous ticket fees and poor customer service were among the allegations leveled at Live Nation Entertainment Tuesday at a contentious Senate Judiciary Committee Hearing over botched Taylor Swift concert ticket presales by the company’s Ticketmaster subsidiary. Senator Amy Klobuchar (D-Minnesota) called the Live Nation relationship to Ticketmaster “the definition of monopoly,” adding that venues fearful of losing the company’s concerts don’t have the ability to push back because Live Nation is “so powerful that it doesn’t even need to exert pressure, it doesn’t need to threaten because people just fall in line.” Continue reading Senators Grill Live Nation on Antitrust After the Swift Debacle

Based on feedback from its Oversight Board, Meta Platforms is creating a customer-service division that will help users of its social networks who have experienced issues with accounts being unexpectedly locked or posts being removed. In addition to Facebook and Instagram, Meta operates WhatsApp, Messenger and Horizon Worlds, collectively serving more than 3 billion global users. The early-stage initiative has reportedly been escalated as Meta’s use of artificial intelligence for content moderation has resulted in increased customer frustration over content removal with little notice or explanation. Continue reading Meta Adding a Customer Service Unit for Content Complaints

Cloud computing costs are expected to rise by 20 percent to an estimated $494.7 billion this year, according to a new report from Gartner. Infrastructure-as-a-service (IaaS) is earmarked for the most significant growth, up 30.6 percent to $119.7 billion this year. Desktop-as-a-service (DaaS) is the second most robust sector, at 26.6 projected growth, followed by platform-as-a-service (PaaS), at 26.1 percent. “Cloud-native capabilities such as containerization, database platform-as-a-service (dbPaaS) and artificial intelligence/machine learning contain richer features than commoditized compute such as IaaS or network-as-a-service,” which makes them more expensive, said Sid Nag, research VP at Gartner. Continue reading Led by SaaS, 2022 Cloud Spending to Approach $500 Billion

Soul Machines, which creates autonomously animated digital characters that use AI and natural language processing to interact with humans in real time, has completed a Series B1 financing round of $70 million led by SoftBank Vision Fund 2. The 6-year-old New Zealand-based firm has thus far raised $135 million to fund its effort to create AI-powered “digital people” for digital environments involving entertainment, the metaverse, customer service and education. Soul Machines says it plans to use the new investment to fund continued growth in enterprise markets and ongoing deep tech research for its Digital Brain project. Continue reading Soul Machines Provides Brands AI with an Empathetic Touch

Google Cloud recently unveiled a new AI-powered service product named Bot-in-a-Box. The feature, available via Google Cloud Platform (GCP) Business Messages, will help enterprises easily manage conversations with their customers. Bot-in-a-Box creates chatbots that can naturally respond to customers’ questions by using Google’s Dialogflow software. The conversational bot does not require any additional coding but will learn directly from businesses’ customer service data. The new product is expected to cut the customer service budget for businesses and improve the service level of chat function on GCP Business Messages. Continue reading Google’s Bot-in-a-Box Brings Conversational AI to Enterprises

Amazon plans to open two “Just Walk Out” Whole Foods stores in 2022, in Washington D.C. and Sherman Oaks, California, leveraging the same technology used in its Amazon Go and Amazon Fresh stores. The company also offers the technology for sale to other retailers. This marks the first time that Amazon is using its cashierless technology at the 500-store Whole Foods, which it bought in 2017. Shoppers enter and leave the store by scanning a QR code in Amazon or Whole Foods apps and motion sensors track their shopping choices. Continue reading Amazon to Open Cashierless Whole Foods Stores Next Year

AT&T has experienced an increase in HBO and HBO Max subscribers and wireless customers. Its number of domestic HBO and HBO Max subscribers grew from 41.5 million three months ago to 44.2 million today, including those who signed up for the new streaming service and others who subscribed via a cable TV provider. The company has also added 595,000 postpaid phone subscribers and a net gain of 207,000 prepaid phone subscribers. The telco cut expenses by increasing online customer service and promoting simpler plans. Continue reading AT&T: Gains in HBO and HBO Max Subs, Wireless Customers

The European Union issued a 108-page policy that establishes rules to govern the use of artificial intelligence, setting limits on its use in everything from bank lending and school enrollment to self-driving cars and hiring decisions. Use of artificial intelligence by law enforcement and court systems, considered “high risk” because of the potential to threaten safety and fundamental rights, is also regulated. Live facial recognition in public spaces would be banned except in cases of national security “and other purposes.” Continue reading EU Releases Its Draft Policy to Regulate Artificial Intelligence

Facebook disclosed plans to buy Kustomer, a customer relationship management startup, in a deal valued by sources at close to $1 billion. Crunchbase stated the New York-based Kustomer has raised about $170 million in venture capital funding. Kustomer would help Facebook provide customer support on its main platform and its services such as WhatsApp, Instagram and Facebook Messenger. The deal, subject to regulatory scrutiny, comes as Facebook is already being investigated for its acquisition of startups as anticompetitive behavior. Continue reading Facebook Plans to Buy Customer Service Startup Kustomer

Amazon Fresh Stores have a very different look from Whole Foods, which the e-commerce giant purchased in 2017. The Fresh Store, which just opened its second outpost last week in Irvine, California, looks like a small warehouse, with Dash Carts offering integrated touchscreens and cameras. The Fresh Store is designed to be as easy as possible to retrofit in an existing retailer space and the look is spartan and appears to be optimized for robots. Prepared foods are available but there’s no place to sit and eat them. Continue reading Amazon Fresh Stores Aim to Reinvent Shopping Experiences

Since 2015, Twitter chief executive Jack Dorsey and the company board have been warned annually about internal cybersecurity risks. In fact, there are about 1,500 employees plus contractors with the power to make changes in 186 million daily user accounts, and the company had experienced breaches due to internal sources. Then, on July 15, hackers tricked employees to compromise 130 Twitter accounts, including those of Jeff Bezos, Joe Biden, Barack Obama and Elon Musk, stealing data from eight unidentified accounts. Continue reading Latest Twitter Hack Puts Spotlight on Internal Security Issues