Sprint is currently developing AI-powered software to help call center representatives better handle customer service. Sprint plans to use data related to customer calls to create “interaction assistants” that provide employees with best next steps. This effort is part of the company’s digital transformation project, which involves a partnership with Adobe Systems Inc. “Our focus has been about evolving and really becoming a digital company across all facets,” said Sprint CIO Scott Rice. Data has “become core across all our infrastructure and we really are changing our mindset.”

Continue reading Sprint Working On AI Software to Assist Its Call Center Reps

According to the latest figures from London-based piracy tracking firm MUSO, entertainment media piracy continues its ascent. Globally, consumers made more than 300 billion visits to piracy websites in 2017, up 1.6 percent from the previous year. Despite the popularity of legal streaming options such as Netflix and Spotify, MUSO found that the illegal streaming and downloading of television content and music increased last year, up 3.4 percent and 14.7 percent, respectively. However, movie piracy decreased by 2.3 percent. Continue reading Report: Worldwide Piracy for TV and Music Increases in 2017

According to Deloitte’s 2018 Digital Media Trends Survey, U.S. consumers are now spending about $2 billion per month to watch their favorite TV shows and movies via streaming video services such as Netflix, Amazon and Hulu. The survey notes that 55 percent of U.S. households subscribe to at least one such service — a significant increase from 2009, when it was just 10 percent — and the average customer pays for three. Conversely, the survey found that pay-TV subscriptions like cable and satellite are down to 63 percent from 74 percent in 2016.

Continue reading Americans Now Spend $2 Billion Monthly on Streaming Video

Google has set its sights on combating fake news on the Internet, pledging to spend $300 million over the next three years in support of what The New York Times calls “authoritative journalism.” The Google News Initiative’s goals include making it easier for Googlers to subscribe to news and providing publishers with tools for fast-loading mobile pages. In partnership with Harvard Kennedy School’s First Draft initiative, Google will also create a “Disinfo Lab” to identify fake news, particularly during moments when it’s breaking.

Continue reading Google Pledges $300 Million in Effort to Clean Up Fake News

With the launch of Watson Assistant, IBM is offering a new service that helps companies build their own voice-activated virtual assistants (like Amazon’s Alexa and Apple’s Siri). The new service aims to help companies that want to build these for their own products, using their own datasets. IBM’s pitch includes a belief that companies should want Watson Assistant rather than a competitor because it allows for heightened personalization and privacy. According to IBM, Watson Assistant keeps the data to itself, differentiating it from other virtual assistants.

Continue reading IBM’s New Watson Assistant Helps Develop Virtual Assistants

Popular travel booking site Orbitz, owned by Expedia, confirmed yesterday that it “identified and remediated a data security incident affecting a legacy travel booking platform.” The company explained that a hack late last year exposed customer data and billing information spanning two years. Personal data may have included birth dates, mailing addresses, email addresses, gender, payment card info, and more. According to Orbitz, about 880,000 credit cards may have been affected. However, the company noted that the current Orbitz.com site was not breached. Continue reading Hacker Accessed Customer Data From Orbitz Legacy System

Facebook wants to be the next home for online content creators, aiming to displace YouTube, Patreon and others with additions to its Creator app, which launched in November on iOS and will be available on Android soon. The social media giant is currently testing ways Creator users can make more money and connect with their fans. One such way would allow monthly subscribers to gain access to exclusive content from their favorite creators and allow them to earn fan badges similar to those used on Patreon.

Continue reading Facebook Plans to Be Next Home to Online Content Creators

Amazon has launched an AWS-powered competitive gaming platform called Amazon GameOn, which allows third-party developers to add eSports-like competitive elements such as tournaments and leaderboards to mobile, PC and console games. Gamers can also win Amazon prizes (perhaps an Echo Dot, for example) in real-time, which effectively adds another layer of competitive gaming between professional eSports players and amateur gamers. According to market research from Newzoo, eSports could grow into a $1.5 billion business by the year 2020.

Continue reading Amazon Debuts Cross-Platform Competitive Gaming Platform

NBCUniversal is inviting developers to create games leveraging its popular television and film properties such as “Battlestar Galactica,” “Back to the Future” and “Jaws.” Through the Universal GameDev Challenge — co-sponsored by Universal, Unity Technologies, Intel, and Microsoft — Unity game engine developers can submit pitches to be selected to build out their full vision in PC game form. Winner and runner-up win a consulting contract with Universal, Microsoft and Unity, along with a combined $250,000.

Continue reading NBCUniversal, Intel, Microsoft, Unity Launch Gaming Contest

With the promise of making devices brighter, thinner and less demanding of battery power, MicroLED displays use different compounds than today’s widely used OLED displays. According to sources familiar with the situation, Apple is currently developing its own MicroLED displays, in secret, at a manufacturing facility near its headquarters in California. The company is producing only small numbers of the displays for testing, and it marks the first time Apple has developed its own screens.

Continue reading Revealed: For First Time, Apple Developing Its Own Screens

It remains to be seen if recent outcry over the new version of Snapchat will negatively affect Snap Inc.’s numbers in the long term. The company is in the middle of contending with backlash from its users, of whom 1.2 million signed a petition to revert the social media app to its former version. Snap Inc. launched the new version last month with the intention of expanding its business beyond the teen and young adult audience — its current core audience. While many are concerned, specific negative effects are not yet evident.

Continue reading Wall Street Responds to Backlash Over Snapchat’s Redesign

The largest owner of radio stations in the U.S., iHeartMedia Inc., filed for Chapter 11 bankruptcy last week to address $20 billion in debt. “The company said the agreement it ‍reached with holders of more than $10 billion of its outstanding debt would restructure its balance sheet by transferring 94 percent of the stock in the reorganized company to its lenders,” reports Reuters. The company has struggled with significant debt since its $17.9 billion leveraged buyout of Clear Channel Communications in 2008. Radio company Cumulus Media filed for Chapter 11 less than four months ago. Continue reading Radio Company iHeartMedia Files for Bankruptcy Protection

In positive news for the drone industry, recently updated Federal Aviation Administration (FAA) numbers project significant growth in commercial drone use by 2022, at which point the current numbers are expected to quadruple. By that year, 450,000 unmanned drones will operate within domestic airspace. Today, there are roughly 110,000 in use. These increases are projected even if federal restrictions are loosened more slowly than expected or desired by advocates and others.

Continue reading FAA: Number of Commercial Drones Will Quadruple by 2022

Lawmakers in the U.S. and U.K. are demanding answers from Facebook and CEO Mark Zuckerberg after reports surfaced over the weekend that data analytics company Cambridge Analytica was able to exploit the personal data of 50 million Facebook users without their permission — data that was reportedly used in the 2016 Trump presidential campaign and the Brexit referendum. Facebook announced that it suspended Cambridge Analytica after learning Facebook policies specifying how third-party developers can deploy user data had been violated. Continue reading Debate Erupts After Reports of Access to Facebook User Data

For the first time, numbers are available to demonstrate how Amazon’s original video strategy is paying off. Thanks to internal documents read by Reuters, the general public can see evidence that Amazon’s top shows enticed over 5 million people to sign up for its Prime shopping membership by 2017. Using video to create shoppers is a key to Amazon’s strategy, and chief executive Jeff Bezos has been open about that approach. In total, Amazon’s U.S. audience for video (original and licensed) is about 26 million. Continue reading Internal Numbers Reveal the Success of Amazon Prime Video