When China imposed a National Security Law in Hong Kong on June 30, tech companies including Facebook, Google, Twitter and Dubai’s Telegram Group ceased processing requests for user data from that city in protest. A Facebook spokesperson said the company believes “freedom of expression is a fundamental human right.” Facebook-owned WhatsApp paused reviews “pending further assessment,” including consulting with human rights experts, of the Chinese law. In addition, TikTok stated it will stop offering its social media app in Hong Kong. Continue reading Big Tech Firms Cease Processing User Data From Hong Kong

The European Union increased its efforts to regulate major U.S. technology companies, including Amazon, Apple and Google, with a new tool that allows it to investigate any potential antitrust issue and force changes without proving illegality. EU antitrust head Margrethe Vestager warned that the tech behemoths potentially risk being broken up as a “last resort” if they don’t adhere to the rules. Meanwhile, a German high court ruled against Facebook finding it abused its social media dominance to illegally harvest user data. Continue reading Big Tech Firms Face More EU Scrutiny, Facebook Loses Case

In May, Facebook debuted Shops, which allows companies to set up digital stores across Facebook, WhatsApp, Messenger and Instagram, and also described its goal to develop an AI assistant to recommend products. The assistant would learn about a user’s preferences by analyzing images in his wardrobe and allow him to virtually try on clothing. Based on papers Facebook will present at the Conference on Computer Vision and Pattern Recognition 2020, it appears the company is deep in development of this assistant. Continue reading Facebook Papers Reveal Progress on AI Shopping Assistant

In May, according to App Annie, the encrypted messaging app Signal was downloaded one million times worldwide, a result of both the COVID-19 pandemic and the more recent protests over George Floyd’s death and police brutality. Sensor Tower reports that Signal currently has 32.4 million installs. Privacy advocates have always been attracted to Signal’s ability to limit the information it can give to authorities. Signal’s end-to-end encryption is considered more secure than what is offered by Facebook’s WhatsApp and Apple’s iMessage. Continue reading Use of Messaging App Signal Skyrockets During Civil Unrest

Microsoft 365 corporate vice president Jeff Teper wants Microsoft Teams — the company’s fastest growing business app — to overtake Windows, currently on 1+ billion active devices. With the COVID-19 pandemic, Microsoft Teams is experiencing significant growth, with 75 million daily active users as of April 29, a 70 percent leap in six weeks. In April, 200+ million participants used Teams in a single day. Meanwhile, Microsoft is still promoting Skype, which in March passed 40 million daily active users (up 70 percent from the previous year), but for a different customer base. Continue reading Microsoft Planning for Teams to Become Ubiquitous Platform

Facebook chief executive Mark Zuckerberg announced updates to Shops, a new version of an existing Facebook feature that lets retailers upload product catalogs to their Facebook page or Instagram profile. Users can access Shops on the retailer’s page or, by clicking on an ad, will land on the retailer’s Facebook-located Shop. Zuckerberg stated that Shops will eventually be available on Messenger and WhatsApp as well. The company relies on several AI systems, including GrokNet, which can “segment, detect and classify images.” Continue reading E-Commerce: Facebook Reveals AI-Powered Shops Feature

The COVID-19 pandemic has led to significant operational changes as businesses adjust to new, often experimental or untested processes. ETC has taken this unprecedented time to interview executives from our member companies who generously agreed to share their experiences, information and ideas about how they are adapting to the crisis. The following is the first in a limited series to be published Tuesdays and Thursdays over the coming weeks. We begin with a conversation with Darcy Antonellis, division president of Amdocs Media and CEO of Vubiquity, an Amdocs Company. Vubiquity delivers premium content to viewers on any screen, device or platform. Continue reading Executive Spotlight: Interview with Vubiquity’s Darcy Antonellis

The group video chat app Zoom has been No. 1 in the Apple store for more than a month, growing 740 percent in the last month, according to App Annie. The company, valued at $47 billion, now boasts 300 million daily participants. Success spurs competition, and Zoom is now in the crosshairs of Big Tech and telecommunications companies. After Facebook chief executive Mark Zuckerberg urged a focus on completing its video chat projects, the company launched Messenger Rooms for as many as 50 people. Continue reading Facebook, Google and Others Challenge Zoom’s Dominance

Zoom has gotten a lot of attention as the popular video chat platform that’s soared in usage since the COVID-19 shutdown. But Houseparty is another video chat platform with free mobile and desktop apps that’s gaining traction. Originally targeting teens, Houseparty offers features designed to encourage interaction, such as jumping into a conversation or playing trivia games remotely. In the last month, Houseparty has had 50 million signups, about 70 times its typical number in some markets, said cofounder and chief executive Sima Sistani. Continue reading Houseparty Chat Expands Beyond Teens to Wider Audience

Remote conferencing services company Zoom Video Communications has become an overnight success as more Americans stay home during the coronavirus pandemic. Zoom, once mainly used by businesses, is now being used for everything from yoga courses to happy hours, but is also stretching the tool’s limits to serve both those who pay for the premium service and consumers who gravitate to the free version. There’s also a dark side to Zoom’s uptick: online trolls who “Zoombomb” meetings, and concerns about the San Jose-based company’s privacy policies. Continue reading Zoom Use Skyrockets, Revealing Privacy and Security Issues

WhatsApp head Will Cathcart revealed that the app now has more than two billion active users; numbers were last released two years ago. Cathcart also emphasized that he will continue to defend the messaging app’s encryption, noting that, “for all of human history, people have been able to communicate privately with each other … and we don’t think that should go away in a modern society.” Facebook, which acquired WhatsApp for $21.8 billion, finds encryption a barrier to recuperating its investment. Continue reading WhatsApp Chief Pledges to Safeguard Messaging Encryption

The European Commission’ antitrust probe into Facebook is now seeking internal documents related to allegations that Facebook suppressed competition by leveraging its own access to users’ data. EU investigators are also looking into changes Facebook made to software interfaces that enabled app developers to access data, as well as more information on Facebook’s use of Israeli VPN app Onavo it purchased in 2013. Facebook, which shut down Onavo last year, said it disclosed its data collection to users. Continue reading EU Presses Facebook for Documents Related to Competition

According to six sources, in response to FBI concerns, Apple dropped the plan to allow iPhone users to encrypt backups in its iCloud service. Although this took place two years ago, it is just now being reported. Stress between Apple’s stance on privacy and law enforcement’s push to have access to its phones re-emerged a few weeks ago when a Saudi Air Force officer killed three Americans at Naval Air Station Pensacola. U.S. attorney general William Barr and President Donald Trump urged Apple to unlock the killer’s two iPhones. Continue reading Apple Drops iCloud Encryption Plan Based on FBI Concerns

In the aftermath of a deadly shooting at a Naval air station in Pensacola, Florida that was later declared an act of terrorism, Attorney General William Barr requested that Apple provide access to the two iPhones used by the killer. He later complained that Apple has thus far provided no “substantive assistance.” The Saudi Arabian assassin, Second Lt. Mohammed Saeed Alshamrani, was training with the U.S. military but had earlier posted anti-American, anti-Israeli and jihadist screeds on social media. Continue reading Terrorist Act Revives Clash Between Government and Apple

The Federal Trade Commission is contemplating a preliminary injunction against Facebook over antitrust issues related to its integration of apps and whether they work with competitors. The injunction could prevent Facebook from further integrating apps, and possibly reverse past integration as a step to breaking up the company. An injunction would require a majority vote of the five-member FTC. Prominent antitrust experts have presented a plan to separate Facebook from recent acquisitions Instagram and WhatsApp. Continue reading FTC Reportedly Considering an Injunction Against Facebook