According to new data released by the American Customer Satisfaction Index, user satisfaction with social media platforms is on the rise, led by Facebook’s recent success with its mobile app and improved ad targeting. In terms of customer satisfaction, Facebook was ranked the lowest social media site in 2012, but has since worked its way up to the middle of the pack, behind Pinterest, Wikipedia, YouTube, Instagram and Google+ (in that order). ACSI currently has Facebook ranked ahead of Twitter, Tumblr and LinkedIn. Continue reading ACSI: Customer Satisfaction of Facebook Users on Upswing

The patent war between Apple and Samsung resulted in Samsung turning over profits from Galaxy products to Apple based on patent infringements. The implications of the case motivated major tech companies including Dell, eBay, Facebook, Google, HP and others to form a coalition in a “friend of the court briefing” siding with Samsung, filed July 1 with a federal appeals court. The companies are concerned the ruling could subject the industry to more lawsuits, hinder future innovation, and limit customer choices across the entire tech sector. Continue reading Tech Industry Fears Implications of Apple-Samsung Patent War

French startup TVShow Time released a 5.0 update to its app that offers a more social experience for its 500,000 monthly users. New features permit users to track how many new episodes they have watched, send messages and show recommendations to friends, and view show ratings. The app has a newly designed interface and layout that makes content more accessible than before. Previously, TVShow Time used a simple calendar format that allowed users to keep track of their favorite TV shows. Continue reading TVShow Time Update Revamps App’s Community Interactions

Blackberry and Google have joined forces to develop an enterprise-friendly version of the Android operating system. The companies had already been working together on equipping phones with Android for Work, which helps keep mobile data for business and personal use separate. The new efforts will focus on security and application management features by integrating BlackBerry’s BES12 security software into Android Lollipop. BES12 is compliant with multiple OS platforms and recently added support for corporate-issued iOS devices. Continue reading BlackBerry and Google Partner for Business Version of Android

Despite selling less than 20 percent of smartphones in terms of unit sales, Apple recorded 92 percent of the total operating income of smartphone sales for Q1, up from 65 percent last year. Apple and Samsung lead the industry while other phone makers broke even or lost money, according to Canaccord Genuity research. Apple has recorded such a significant lead because of higher prices per unit. This has forced rival brands, that mostly run on the Android operating system, to compete by cutting prices. Continue reading Apple Takes a Dramatic Lead in Smartphone Industry’s Profits

Amazon’s new Fling SDK helps mobile developers create second screen and Cast-like functionality for iOS and Android apps, essentially simplifying the “network discovery and communication technologies” around Fire TV, according to the company. “Flinging” (Amazon’s version of Chromecast’s “casting”) is a means of sending video, audio or images from an app to a television screen via the Fire TV player. Amazon is targeting developers already using Chromecast by offering the ability to integrate Amazon’s SDK with existing Chromecast apps. Continue reading Amazon Releases Fling SDK, New Competition for Chromecast

In the wake of E3, Sony has announced that its new PS4 will be thinner, lighter and pack more storage than its predecessor. The new PlayStation 4 1TB Ultimate Player Edition, coming to North America next month, will weigh 10 percent lighter than the current PS4 and use 8 percent less power. The new console will come in black or white with a hard drive bay cover in a matte finish, which Sony suggests provides “a more casual look.” Earlier this month, Microsoft confirmed that its latest Xbox One would feature 1TB of storage and an upcoming wireless controller. Continue reading Sony Announces 1TB PlayStation Will Be Thinner and Lighter

Augmented reality systems with technology that overlays digital interfaces onto the physical world may eventually edge out virtual reality and significantly impact human perception. While VR products such as Oculus Rift, Gear VR and HTC’s Vive get closer to launch, timelines for augmented reality devices such as Microsoft’s HoloLens and Google-backed Magic Leap remain vague. However, some believe AR is more likely to become integrated into our everyday activities and subsequently affect the way we interact, work and communicate. Continue reading Augmented Reality on Track to Transform Our Everyday Lives

Qualcomm announced that its Snapdragon 810 CPU and Adreno 430 GPU will power Google’s next generation Project Tango smartphone, coming out in the third quarter of 2015. The new phone promises to offer the same capabilities of the Nvidia-powered Project Tango tablet, but in a smaller form factor. “We’re excited to work together with Google and Android developers to help deliver new, innovative visual experiences using depth-sensing technology on mobile devices,” said Raj Talluri, SVP of product management, Qualcomm. Continue reading Qualcomm Tech to Power Next-Gen Project Tango Smartphone

Google has unveiled its experimental Project Fi, a new mobile phone service that seamlessly switches between Wi-Fi and 4G LTE networks to ensure that people will have the fastest connections. Users will also be able to switch between devices, so text messages and phone calls can be answered from a smartphone, tablet or computer. Google partnered with Sprint and T-Mobile for the data networks, and it plans on offering its Project Fi for as low as $30 per month. Continue reading Google’s Project Fi Phone Service Promises Fast Connectivity

Google’s new projector technology is not the traditional blinding display that merely projects movies. It is designed to be more subtle to serve as a changing background to everyday life. The technology interacts with walls that are coated with photo-reactive paint. The projection system works similarly to e-ink technology, and an image would remain on the wall until a new image replaces it. The transparent photo-reactive paint can be used to turn any surface in a house or business into a screen. Continue reading New Projector Tech from Google Turns Any Walls into Screens

Google has updated the Android Wear operating system to include wrist controls, Wi-Fi connectivity, and other functionality features. For the first time, smartwatch users won’t have to be tethered to their smartphone because the Wi-Fi connection will allow them to receive text messages and check email on their watches without needing their smartphones nearby. The first Android Wear smartwatches with this technology built-in are expected to begin shipping next month. Continue reading Android Wear Watches Can Now Connect to Phones via Wi-Fi

After acquiring virtual reality startup Oculus for $2 billion last year, Facebook will finally release the much anticipated Oculus Rift VR headset. Mike Schroepfer, vice president of engineering for Facebook announced that the company would start shipping the device this year. The consumer release of the Gear VR, also by Oculus, is also scheduled for this fall. Facebook’s next challenge is to make VR more social. It recently introduced 360-degree spherical videos for its social network’s News Feeds. Continue reading Oculus Rift VR Headset Expected to Hit the Market This Year

Despite the failure of several live streaming apps in recent years, Twitter and other investors are betting that consumers are now ready to live stream their experiences. Twitter recently acquired live streaming app Periscope for $100 million and now Twitter users can broadcast live from the social network. Meerkat, Camio, YouNow, Justin.tv, and Livestream offer similar services. With more access to streaming, people may be more inclined to share video of themselves through this model. Continue reading Twitter Believes the Time is Now Right for Live Streaming Apps

Facebook has introduced a new technology that will someday allow Facebook users to explore immersive, 360-degree videos from their News Feeds. The company unveiled the technology at its annual F8 developer conference in San Francisco this week. The content is created with a 24-camera rig, and it can be viewed in a browser or a smartphone screen without a headset. Facebook envisions users will also use an Oculus Rift headset to view the 360-degree video in the future. Continue reading No Headset Needed to Watch 360-Degree Video via Facebook