Customer satisfaction with cable TV, Internet and phone service providers has fallen to a seven-year low, according to a study from the American Customer Satisfaction Index. When surveyed about satisfaction involving 43 industries, consumer response placed television and Internet companies tied for last place. Recent merger talks have placed TV and Internet providers under particular scrutiny, while disappointing customer service and rising prices have taken on a different dynamic in an era of streaming options such as Netflix, Amazon and Hulu. Continue reading Study: Declining Customer Satisfaction with TV, Internet Service

Charter Communications has agreed to purchase Time Warner Cable for $55.3 billion in cash and stock. Including the debt Charter will assume, the total deal is valued around $79 billion. The move follows in the wake of Comcast’s attempted bid to acquire TWC. Charter will also move ahead with its purchase of Bright House Networks for $10.4 billion, and the three combined companies would make Charter the second largest TV and Internet provider in the U.S. with 24 million customers. Comcast currently holds the top spot with 27.2 million. Continue reading Charter to Purchase Time Warner Cable in $55.3 Billion Deal

With a new Apple TV expected later this summer, the company has revamped the design for the device’s remote control. While Apple has always pushed for minimalist design, its new remote control will supposedly have more features than the previous model, which has hardly changed since the debut of Apple TV back in 2007. According to sources, the new control, while still user-friendly, features two physical buttons, includes a touchpad and is slightly thicker than the device’s current design. Continue reading Apple Redesigns Minimalist Remote Control for New Apple TV

Saturday’s championship bout between Floyd Mayweather and Manny Pacquiao is generating controversy regarding the number of people who watched the fight for free using Twitter’s new video streaming app, Periscope. The app allows users to stream video recordings in real time and post to Twitter. Many on social media reported watching the fight via Periscope as opposed to paying the $100 pay-per-view fee to HBO and Showtime, which has since sparked a discussion about piracy. Continue reading Controversy Arises Over Periscope Streaming of Boxing Match

HBO recently announced it plans to stream the second season premiere of “Silicon Valley” on Twitch, Amazon’s streaming service for game enthusiasts. The episode will stream free of charge starting next Wednesday, April 8. Cast members are expected to participate in a live stream discussion, which will be made available on Twitch before the episode begins streaming. The partnership not only helps Twitch expand its content offerings, but also allows HBO to reach a wider, younger audience.  Continue reading ‘Silicon Valley’ Season 2 Premiere to Stream for Free on Twitch

The fifth season of HBO’s global hit series, “Game of Thrones” is slated to premiere in the U.S. on April 12. This time around, however, the cable network plans to broadcast the series simultaneously worldwide in an effort to combat piracy. When episodes air at 9:00 pm in New York, they will also air at 2:00 am in London and 9:00 am in Hong Kong. While the international air times may seem unusual, HBO hopes they will curtail the number of illegal downloads of what has become the most-pirated TV show in the world. Continue reading HBO to Test Simultaneous Global Airing of ‘Game of Thrones’

A recent study by Hunter Qualitative Research, commissioned by Defy Media, determined that millennials prefer video available via YouTube and other digital venues as compared to traditional television because they find the content to be more relevant and enjoyable. Digital content also feels more real to them. The study, conducted in the fall of 2014, found that consumers 13-24 years of age spend 11.3 hours watching free online video in a typical week. The same group watches a weekly average of 8.3 hours of regularly scheduled TV. Continue reading Younger Consumers Find Digital Video More Relevant Than TV

The FCC voted 3 to 2 yesterday to approve regulation of broadband Internet service as a public utility. The new rules, recently proposed by FCC Chairman Tom Wheeler, are designed to ensure net neutrality by discouraging content blocking and the introduction of “fast lanes” for Internet and media companies and “slow lanes” for others. Wheeler said the FCC was using “all the tools in our toolbox to protect innovators and consumers.” He added that Internet access is “too important to let broadband providers be the ones making the rules.” Continue reading FCC Rules in Favor of Regulating Broadband Internet as Utility

Comcast, the largest cable company in the U.S., could potentially soon have more Internet subscribers than television subscribers. During the last quarter, the company’s video users increased by only 6,000 to 22.4 million, while its broadband subscribers jumped by 375,000 to nearly 22 million. The diminishing gap could be a sign of the times, with an increasing number of consumers becoming more interested in services such as Amazon and Netflix, as opposed to traditional TV. As a result, Comcast is working to attract more broadband users. Continue reading Comcast Subscriber Shift Points to More Web Than TV Users

French startup Dailymotion announced this week that it is launching a streaming site for the growing number of fans who enjoy watching video of live gaming, a move that would put the company in competition with Twitch, the leader in this emerging field. The move will also provide Dailymotion with another means of taking on its rival YouTube. Gaming video has grown increasingly popular due to new streaming services, the appeal of live professional gaming events, and the rise of massively multiplayer team-based games. Continue reading Dailymotion Games Plans to Compete with YouTube and Twitch

Despite revenue generated by licensing content to streaming services, some analysts and execs are concerned that the growth of subscribers to Netflix and related services may negatively impact traditional TV audiences and related advertising revenue. During the UBS Global Media and Communications Conference on Monday, research was presented that suggests a significant disruption in media consumption, as Netflix subscribers watch less broadcast TV than consumers without the service. Continue reading Research Suggests Streaming is Impacting the Business of TV

While Netflix has become the largest standalone subscription programming service in the U.S., and the leading brand among millennials, the company attracted a disappointing number of new users during the third quarter, resulting in a 26.4 percent drop in its stock value yesterday. Netflix added 980,000 customers for the quarter, down from 1.3 million for the same period last year. The disappointing results were intensified by HBO’s announcement that it plans to offer a competing service next year. Continue reading Netflix Shares Take a Hit After Disappointing Third Quarter

According to Facebook, its users have watched an average of more than one billion videos per day on the social network since June, with more than 65 percent of video views occurring on mobile devices. Facebook is planning new YouTube-like features that should appeal to content producers. Starting this week, users will be able to see the number of views a video has received, which could help people discover popular new videos. Facebook is also testing the ability to display related videos once a clip has ended. Continue reading Short-Form Video a Top Priority at Facebook, Says Zuckerberg

NimbleTV now allows users to stream live TV for free, no matter where they are. The cloud-based service can stream via computer, Android phone, iPad, iPhone, Roku and Apple TV. With any cable subscription, users can view the same channels as they can on their television, with the option to search for favorite shows. While expansion to nine other cities is expected this year, the user’s choice of cable company is currently limited to a subscription from an address in New York or Chicago.

Continue reading Cable Subscribers Can Watch TV from Anywhere via NimbleTV

Disney is making a major push with its “Star Wars”-themed properties. Disney Interactive announced “Star Wars: Commander” yesterday, a new free-to-play game designed for mobile devices. And while construction plans are underway for “Star Wars”-themed “lands” at Disney theme parks, the Disney Channel announced this week it would debut animated movie “Star Wars Rebels: Spark of Rebellion” on October 3, and the Disney XD channel plans to premiere its “Star Wars Rebels” series ten days later. Continue reading Disney Bringing ‘Star Wars’ to Games, Cable, and Theme Parks