Consumer E-Commerce Behavior Likely to Last Post-COVID

In a recent survey of consumers, McKinsey & Co. found that nearly 70 percent intend to continue buying online for store pickup, even post-pandemic. It concluded that, within three months, consumers adopted new c-commerce habits that otherwise would have taken ten years. During the pandemic, many more people were forced to try online shopping as well as other remote applications such as medical appointments or workout classes. As a result, all kinds of businesses added or expanded digital services. Continue reading Consumer E-Commerce Behavior Likely to Last Post-COVID

Silicon Valley Firms Remain Flexible with Remote Workforce

When the COVID-19 pandemic began in the U.S., companies sent their employees home to work. Since then, the return-to-work date changed from “a few weeks” to September, and then January. Now, with the virus still problematic in many parts of the country, Google became the first to tell employees they’ll be back July 2021, followed by Airbnb, Slack and Uber and, more recently, Ford Motor Company. Microsoft, Target and The New York Times also plan to return in summer 2021, while Dropbox has made remote working the default for employees. Continue reading Silicon Valley Firms Remain Flexible with Remote Workforce

Amazon’s Small Hub Plan Threatens UPS, U.S. Postal Service

As the holiday season looms, Amazon plans to launch 1,000 small delivery hubs throughout the U.S., according to sources. With COVID-19, online orders soared, and Amazon was not capable of meeting its two-day delivery pledge. The company hired 175,000 new workers, which has helped clear the delivery pipeline, but wants to ensure that Amazon Prime subscribers can get as many products as possible on the same day. Its rivals Walmart and Target are able to speed deliveries due to their thousands of well-located stores. Continue reading Amazon’s Small Hub Plan Threatens UPS, U.S. Postal Service

Amazon Hires, Builds and Grows During the COVID Pandemic

In August and September, Amazon revealed plans to hire 20,000 more employees in seven cities in the U.S. and the UK. The massive e-commerce company has seen tremendous growth during the coronavirus pandemic as have other retailers including Walmart, Target and Instacart. Amazon, which continues to allow employees who can work from home to do so until January 8, is continually recruiting hourly positions at warehouses. Although it pays a minimum of $15 an hour, Amazon no longer provides incentive pay or stock for hourly workers. Continue reading Amazon Hires, Builds and Grows During the COVID Pandemic

Evaluating Possible Impact of Recent Ad Boycott on Facebook

It’s time to assess the impact of an advertiser boycott of Facebook, started on June 17 to protest that company’s handling of hate speech and misinformation. Following the urging of civil rights groups Color of Change, the Anti-Defamation League and the NAACP, 1,000+ advertisers publicly joined in the boycott, dubbed #StopHateForProfit, which was intended to last for the month of July. Other advertisers pulled back on spending but did so less publicly. Facebook has 9+ million advertisers. Continue reading Evaluating Possible Impact of Recent Ad Boycott on Facebook

Google Ramps Up Online Shopping, Faces Scrutiny in Europe

Google has tried to compete with Amazon in online shopping four times since 2013. But, with shoppers stuck at home during the COVID-19 pandemic, the company now sees another opportunity. To lure sellers, Google said it would waive sales commissions, which range from 5 percent to 15 percent, and let retailers use third-party payment and order management services like Shopify. In the European Union, meanwhile, Google is facing the demand that it “make major concessions” related to its $2.1 billion purchase of Fitbit, including how it uses customer data for search and advertising. Continue reading Google Ramps Up Online Shopping, Faces Scrutiny in Europe

Amazon Takes Aim at Market Share Ceded Due to COVID-19

As online shopping skyrocketed during the COVID-19 shutdown, Amazon was overwhelmed with orders and its rivals saw an opportunity to grab market share. In the last quarter, Target’s online sales increased 141 percent, Etsy’s went up nearly 80 percent and Walmart’s rose 74 percent. Amazon, however, is regaining its footing by removing limitations of the products in its warehouses, offering promotions and, again, shipping more products in one-to-two days. It also plans to increase its Prime Air fleet to about 200 planes. Continue reading Amazon Takes Aim at Market Share Ceded Due to COVID-19

Pandemic Shutdown Leading to Major Shifts in E-Commerce

When the U.S. shut down in March, people went online to shop. Adobe’s Digital Economy Index reported that U.S. e-commerce skyrocketed 49 percent in April, compared to the baseline period in early March. Some e-commerce companies have become stronger during the shutdown. But buying patterns have been volatile, with the latest uptick sparked by government stimulus checks that were sent out April 11. Many experts believe that consumer habits are changing in ways that will continue beyond the threat of the coronavirus. Continue reading Pandemic Shutdown Leading to Major Shifts in E-Commerce

Amazon Shipping Recovers, States Question Worker Health

According to Amazon, the crush in deliveries sparked by the coronavirus pandemic is slowing down and it is again allowing suppliers to send an unlimited amount of inventory to its warehouses. Consumers can once again expect to see Amazon’s typical one- and two-day deliveries return in the next few weeks. Once it fell behind, Amazon had to hire 175,000 people to meet demand. As to the number of its own workers struck down by COVID-19, Amazon declines to reveal figures, saying they are “no worse” than the rest of the country. Continue reading Amazon Shipping Recovers, States Question Worker Health

Amazon Debuts Unit to Sell Its Cashierless Store Technology

On Monday, Amazon will introduce a new business unit, Just Walk Out, to sell the technology that makes its Amazon Go cashierless convenience stores possible, with a website launching on the same day. The company said it already has several signed deals, but would not be more specific. According to Loup Ventures, the market for retail stores without cashiers could grow to $50 billion. As Amazon vice president of physical retail/technology Dilip Kumar put it, “Do customers like standing in lines?” Continue reading Amazon Debuts Unit to Sell Its Cashierless Store Technology

Amazon Reports Booming Sales, Profits, and Share Prices

Amazon broke previous records with its Q4 sales, and shares skyrocketed 10 percent in after-hours trading, adding $100 billion to its market value. Profits rose 8 percent to $3.3 billion during the holiday quarter, after suffering a 25 percent decline in Q3 due to the expenses of one-day shipping for Prime members. Q4 revenue rose 21 percent to $87.4 billion from the same period a year earlier.  A FactSet survey showed that earnings per share were $6.47 whereas analysts had predicted $4.04. Continue reading Amazon Reports Booming Sales, Profits, and Share Prices

As Sales Shift to E-Commerce, Bose Shutters Retail Stores

Bose, which opened its first retail store in 1993, will close its remaining 119 retail stores in Australia, Europe, Japan and North America. The company didn’t reveal how many jobs will be lost due to the closures, but it is believed to be in the hundreds. Bose stated that the move is due to “the dramatic shift to online shopping in specific markets,” and that “approximately 130 stores located in Greater China and the United Arab Emirates; and additional stores in India, Southeast Asia, and South Korea” will remain open. Continue reading As Sales Shift to E-Commerce, Bose Shutters Retail Stores

NBCUniversal Unveils Peacock to Media Prior to April Debut

NBCUniversal presented its Peacock streaming service to journalists, ahead of the planned April 15th launch. The service, which relies on ads not subscriptions, will offer news, sports and other live broadcasts in addition to 15,000 hours of TV shows and movies. NBCUniversal chairman Stephen Burke described Peacock as “the equivalent of a 21st century broadcast business, delivered on the Internet.” Tina Fey, Seth Meyers and Jimmy Fallon were on hand as well as NBC News anchors Rachel Maddow, Lester Holt and Savannah Guthrie. Continue reading NBCUniversal Unveils Peacock to Media Prior to April Debut

Amazon Offers Same-Day Shipping For Low-Cost Products

Amazon is stepping up its e-commerce domination with same-day shipping, even for products that cost less than $5, according to analysts at Edgewater Research. Rather than having to combine your “add-on” item to a larger purchase in order to reach a $25 minimum order to qualify for Amazon Prime shipping deals, the company is providing members with free same-day shipping, even if the only item is a $2 roll of dental floss. Amazon’s willingness to lose money on such a model illustrates its desire to compete with stores like CVS, Target and Walmart, where consumers often go for convenient purchases. Continue reading Amazon Offers Same-Day Shipping For Low-Cost Products

Taylor Swift Returns to Streaming With Her Seventh Album

Taylor Swift, the last streaming holdout among major musical artists, embraced the technology by releasing her seventh studio album, “Lover,” on Spotify and other streaming services. She had pulled her music from Spotify in 2014, and, in 2017, withheld her sixth album, “Redemption,” from streaming services for three weeks. According to Nielsen, in that year, streaming accounted for about 60 percent of all U.S. music consumption; this year it’s up to 80 percent. Spotify is making the most of Swift’s move with a very visible marketing campaign. Meanwhile, Swift has also helped launch an industry-wide conversation about copyright. Continue reading Taylor Swift Returns to Streaming With Her Seventh Album

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