Facebook finds itself the subject of yet more unflattering allegations, this time claiming the company gouged people in third world countries by charging them for services it had said would be free when making deals with cellular carries in the areas. Internal documents are said to have surfaced indicating that after promising to let low-income citizens in places like Pakistan, Indonesia and the Philippines use a pared-down version of Facebook along with some Internet browsing without incurring data charges, the Meta Platforms company wound up charging, in total, millions of dollars a month. Continue reading Facebook Caught in Fee Controversy for Free Mobile Service

Consumer mobile app spending hit $170 billion in 2021, according to the State of Mobile in 2022 report released by App Annie. Charting expenditures across iOS, Google Play and third-party Chinese Android app stores, the figure represents 19 percent year-over-year growth, almost flat (down from 18 percent growth in 2020). While last year, consumers installed more apps than ever, the growth rate itself is slowing. Last January, App Annie reported year-over-year download growth of 7 percent from 2020, which has dropped to 5 percent for 2021. However, in all, consumers downloaded a record 230 billion apps in 2021. Continue reading Consumers Downloaded a Record 230 Billion Apps Last Year

A Facebook team researching user well-being found that 1 in 8 users engage in compulsive social media habits that impact work, sleep, parenting or relationships, an analysis of recently released company documents suggests. The potentially harmful behavior, said to be categorized as “problematic use,” is comparable to what is also known as “Internet addiction.” Researchers said while some users lack control over disengaging from Facebook, the behavior isn’t considered “clinical addiction” because it doesn’t impact the brain the same way as habits like gambling or substance abuse. The research also referenced compulsive behavior among users of other social media apps. Continue reading Research Highlights Effects of Social Media on Mental Health

Spotify has announced that for the first time its podcast service has overtaken Apple Podcasts in U.S. listenership. Speaking on the company’s Q3 2021 earnings call, the company cited Edison Research and internal tracking to proclaim Spotify the No. 1 podcast platform in the nation, surpassing Apple in monthly listeners. While the company didn’t break-out numbers for its podcast listeners, it said monthly active users for Spotify overall were up 19 percent year-over-year, totaling 381 million for the quarter. Spotify Premium subscriptions also increased 19 percent, to 172 million, up from 165 million in 2020. Continue reading Strong Q3 Sees Spotify Gain Slim Lead Over Apple Podcasts

After Facebook vice president Nick Clegg said that the social media company would not fact-check politicians’ speech and allow them more latitude with using offensive speech, the company’s former head of content standards Dave Willner called the move “foolish, wrong, and a significant betrayal of the original democratizing ideals of Facebook.” He noted that hate speech is not acceptable from anyone. Facebook will also permit opinion pieces or satires found to be inaccurate by fact-checkers to remain online. Continue reading Facebook Pressured Over Fact-Checking and Hate Speech

In India, Facebook and Reliance Industries Limited, the latter headed by India’s richest man, Mukesh Ambani, have teamed to encourage citizens to go online and join messaging service WhatsApp. India is already the world’s fastest growing Internet market, and the two companies have sent out marketing teams that use entertainment to educate and entice people to upgrade or sign up for the first time, offering cheap phones and rates with the Reliance Jio network as well as Facebook’s popular messaging service. Continue reading Reliance and Facebook Join Forces to Find New Indian Users

A new report from the Pew Research Center notes that social media growth has stalled across developed markets but continues to expand in the developing world — good news for Facebook CEO Mark Zuckerberg and his plan to bring Internet access to emerging markets. Internet use and smartphone ownership has also plateaued in developed markets over 2015-2017, while expanding in emerging economies. Pew Research polled more than 40,000 citizens of 39 countries during February to May in 2017 to create its report. Continue reading Social Media Continues Growth Across Developing Markets

Amazon, Facebook, Japan’s SoftBank and other technology companies are partnering to build the Jupiter cable system, a new 8,700-mile (14,000 km) transpacific subsea cable that will connect North America with Asia. The Jupiter system will have so-called landing points in two locations in Japan (Maruyama in Chiba prefecture and Shima in Mie prefecture), Daet in the Philippines and another in Los Angeles. Other partners include NTT (SoftBank’s rival), Hong Kong’s PCCW Global, and the Philippines’ PLDT. Continue reading Amazon, Facebook, SoftBank Ally for New Transpacific Cable

Best Buy and Amazon are both betting on salespeople who make visits to homes as one potential model for selling more consumer electronics. Best Buy is already testing that theory by hiring hundreds of salespeople in several cities to do just that. The free service is slated to roll out in the U.S. this fall. For Best Buy, getting salespeople in the home is another way to sell more TVs and CE gadgets while increasing business for its Geek Squad, which offers tech installation and repair services for a fee. Likewise, Amazon is expanding its free “smart home consultations” to help promote interest in its smart speakers and related products. Continue reading Best Buy and Amazon Testing In-Home Sales Consultations

The University of Oxford just released a disturbing report documenting increasing evidence that 29 governments around the world are exploiting Facebook, Twitter and other social media platforms to influence — both domestically and internationally — public opinion, distribute false news and sabotage those perceived as foes. As might be expected, autocratic rulers use these strategies, but so do governments that have been elected democratically. The tactics employed vary from country to country. Continue reading Report Lists 29 Governments That Manipulate Social Media

Microsoft has a plan for providing inexpensive broadband access to underserved areas of the U.S., and its president/chief legal officer Brad Smith just declared the company’s support for that plan. The company has long advocated the use of so-called TV white-space technology — unused TV spectrum — to bring broadband especially to rural areas. As part of the plan, Microsoft would also urge the Trump administration and Congress to make sure that unlicensed white-space spectrum is available in every market in the U.S. Continue reading Microsoft to Provide White-Space Broadband in Rural Areas

2016 was the year of the unexpected, says CTA senior director of market research Steve Koenig, referencing Brexit and the election of Donald Trump as U.S. President among other global events. In a presentation on the results of a report conducted by the Consumer Technology Association and GfK on Global Consumer Technology Spending Forecasts, Koenig also broke down trends according to regions, looking at North America, Latin America, Western Europe, Central and Eastern Europe, developed Asia, emerging Asia and Middle East/Africa. Continue reading CTA and GfK Report Examines Tech Trends by Global Region

Uber Technologies, which increased its U.S. gross revenue about 200 percent this year, plans to raise as much as $2.1 billion in its latest financing round that would value the company at $62.5 billion. The funding would enable Uber to pursue its goals of branching into new services such as food and package delivery, explore new technology such as autonomous cars, and grow globally, particularly in China. Meanwhile, Lyft and other international Uber rivals have formed an alliance to inter-connect their services. Continue reading Uber Approaches $62.5 Billion Valuation, Rivals Form Alliance

Despite attempts by tech companies to make the Internet more accessible to people around the world, especially to those living in developing countries, the Internet’s growth has been decelerating. Facebook and Google have both invested in technologies such as satellites, drones and high-altitude balloons to deliver global Web access. However promising these efforts have been, global Web access has proven to be more contingent on whether people deem the Internet useful in the first place.  Continue reading Tech Companies Target Developing Countries for Web Expansion

Nineteen companies charged with writing fake online reviews were uncovered as the result of a year-long sting operation by the New York Attorney General. Offenders who posted fake reviews on Yelp, Google Local and CitySearch will be forced to pay upwards of $350,000 in penalties. As part of Operation Clean Turf, the AG’s office established a yogurt shop in Brooklyn and sought assistance from companies that boost online search results to combat negative reviews. Continue reading Year-Long New York Sting Operation Snares Fake Reviewers