Microsoft, Google and Salesforce are now targeting the use of their technologies to an estimated two billion workers who don’t sit behind a desk. Microsoft, with its HoloLens, has been the most aggressive in pursuing so-called frontline or firstline workers who do production, sales and service work. Its chief executive Satya Nadella noted the potential growth in this sector. Walmart now uses virtual reality to assess the skills of an employee and determine if she is ready to move up to middle management. Continue reading Firms Pursue Frontline Workers, Walmart Expands VR Use

Slack, valued at $7 billion during its last funding round, went public yesterday and closed at $38.62, which is 49 percent higher than the $26 reference price set by the New York Stock Exchange. The company, which provides workplace collaboration tools, said it currently has 10+ million daily users and 88,000 paying customers. While it positions itself as an antidote to overstuffed email boxes, it has heavyweight competition with Google (Hangouts Chat), Facebook (Workplace) and Microsoft (Teams). The latter, which is bundled with Office software, is already in use by 500,000+ organizations according to Microsoft. Continue reading Slack, Other Chat Apps Aim to Supplant Email in Workplace

Microsoft started internal demos of its dual-screen Surface hardware, codenamed Centaurus, including an “all-hands” event for its device team, said sources. The company allowed employees to get up close to the prototype hardware, and also showed a sizzle reel. Centaurus, in development for about two years, is intended to be the showpiece of the company’s upcoming assortment of dual-screen tablet/laptop hybrids. Sources also said that Centaurus is more similar to the Courier tablet than the prior Andromeda project. Continue reading Microsoft Demonstrates its Dual-Screen Prototype Internally

At the Microsoft Ignite annual IT event in Orlando, Florida this week, Microsoft announced it will soon debut a customer-service virtual assistant as part of its Dynamics 365 product line that will incorporate artificial intelligence. A user will be able to describe a problem in her own words, and the virtual assistant will answer by relying on user manuals, help documents and other materials. The customer can request a human, in which case the bot will assist the human customer service agent; a manager can view the result on a dashboard. Continue reading Microsoft Debuts AI-Powered Software, Customer Service Bot

Microsoft debuted its new $999 Surface Laptop, targeted to compete with Apple’s MacBook Air in the classroom. The new Surface, available in four colors, is 2.76-pounds, a bit lighter and thinner than Air and offers a 14.5-hour battery life, slightly longer than the Air’s. On the less expensive end, Microsoft partners Acer, Lenovo and HP unveiled laptops, also running Windows 10 S, for the education market starting at $189. Windows 10 S, touted as more secure, can run apps from Microsoft’s Windows Store. Continue reading Microsoft Targets Education Market with New Surface Laptop

Slack Technologies, launched in 2014, just introduced a new version of its workplace-centric messaging app, with the goal of gaining large corporate contracts. The new Slack Enterprise Grid is built to handle the group messaging needs of very large companies, with thousands or more employees, and includes security tools and regulatory compliance required for such companies’ IT departments to sign off. The original group messaging app is already in play at a few big companies, including Electronic Arts and Samsung Electronics. Continue reading Slack’s Workplace Messaging App Targets Large Companies

Group messaging is heating up. Startup Slack Technologies, valued at $3.8 billion, got it going and, now, Microsoft, with Teams, and Facebook, with Workplace by Facebook, are moving in on the space. Slack has been expecting this level of competition for some time, and it’s one of the reasons behind the company’s recent partnership with IBM to use Watson artificial intelligence services. All of this makes it clear that tech companies, big and small, see messaging as the next big thing after email. Continue reading Slack Faces Messaging Competition From Microsoft, Facebook

Chat is the latest significant tool in enterprise, as evidenced by Facebook’s introduction of Workplace by Facebook, a version of its social network for organizations, and Microsoft’s new Office 365 productivity tool Microsoft Teams. More such chat tools come from HipChat and Slack Technologies, the latter of which counts four million daily active users and is valued at $3.8 billion. Facebook also opened Messenger for businesses to build virtual assistants, and developers have already built more than 33,000 so-called chatbots. Continue reading Group Chat, Chatbots Gain Traction as Business Applications

Microsoft introduced its first major addition in years to Office 365, the company’s $23 billion/year software, by debuting Microsoft Teams, which allows workers to gather with colleagues in private chat rooms. Similar to Slack, the new feature was brought to fruition by Microsoft co-founder/now technology adviser Bill Gates. Office 365’s suite of tools includes Word, Excel and PowerPoint and is delivered over the Internet. Microsoft Teams will be bundled for free with the business version of Office 365. Continue reading Microsoft Debuts its ‘Teams’ Office Chat Tool, Similar to Slack