One day after Facebook said it would remove misinformation that could provoke violence, the company announced tweaks to WhatsApp, saying it would limit the number of groups to which a message could be forwarded on that platform. This specific move — which was requested by the Indian government — came after fake news widely forwarded via WhatsApp led to mob violence and the death of 20 people wrongly suspected of child kidnapping. WhatsApp has over 200 million monthly active users in India. Continue reading WhatsApp Hopes Changes Will Reduce Virality and Violence

In the wake of posts that have incited violence in Sri Lanka, Myanmar and India, Facebook has tweaked its fake news policy and agreed to remove posts that could lead to physical harm. In the incidents that sparked this change, rumors spread on Facebook led to physical attacks on ethnic minorities. The attacks have involved the Rohingya Muslims in Myanmar, Muslims in Sri Lanka, and other attacks in India and Mexico. Changes do not apply to Instagram or WhatsApp, despite the latter’s involvement in incidents in India. Continue reading Facebook Combats Fake News After Hoaxes End in Violence

LinkedIn is introducing two new features: the ability to use QR codes for quickly sharing profiles and contact details, and a “See Translation” button that will translate posts into different languages. Currently available for iOS and Android, the QR codes offer users a quick option for accessing someone’s profile or sharing their own code via messaging apps, email, websites or printed materials such as business cards, conference badges and company brochures. The translation tool, available for more than 60 languages, is offered through LinkedIn’s desktop and mobile web versions (and soon via iOS and Android). Continue reading LinkedIn Unveils Language Translation Tool and QR Codes

Facebook and Twitter will increase scrutiny of the searchable archives of ads running on their sites, to stop fake news in the months leading up to the midterm elections. Twitter is debuting an Ads Transparency Center to open public view of a database of all ads on its platform, having already established the requirement that anyone running a campaign go through a verification process. Facebook, which also has a database of political ads, now plans to make it easier to find background details on all its platforms. Continue reading Facebook, Twitter Plan to Minimize Disinformation, Bad Ads

Facebook announced yesterday that it was notifying more than 800,000 users about a bug in Facebook and Messenger that unblocked some of the people that those users had previously blocked. The bug was active between May 29th and June 5th. “It did not reinstate any friend connections that had been severed,” according to Facebook chief privacy officer Erin Egan. “83 percent of people affected by the bug had only one person they had blocked temporarily unblocked, and someone who was unblocked might have been able to contact people on Messenger who had blocked them.” Continue reading Facebook Notifying Over 800,000 Users About Blocking Bug

Research by the Reuters Institute for the Study of Journalism reveals that younger people have changed their social media habits on consuming news. For Reuters, YouGov surveyed 74,000 people in 37 markets about their social media habits, and found that, among younger people, use of Facebook for news is down 9 percent from last year. Instead, this group is more likely to use Facebook’s WhatsApp to discuss current events in a more private forum. The survey took place before Facebook changed its News Feed filters in January. Continue reading Research Reveals Fewer People Rely on Facebook for News

After two months, Facebook responded to the more than 2,000 questions that Congressional committees asked chief executive Mark Zuckerberg. In the resulting 450-page document, Facebook rebutted government claims that it is a monopoly and didn’t answer if an app can spy on its rivals. Instead, Facebook emphasized that it has learned its lesson and is giving its users more control over their data. It also revealed more details about the info it collected, such as battery levels of users’ devices and computer mouse movements. Continue reading Facebook Rejects U.S. Congress Claim That It Is a Monopoly

The long slow-boil dispute between Facebook and WhatsApp’s two founders over how to create more revenue out of the acquired app has led to an ugly breakup. WhatsApp founders Jan Koum and Brian Acton reportedly had constant disagreements with Facebook chief executive Mark Zuckerberg and chief operating officer Sheryl Sandberg, who were both eager for a greater return on the company they purchased for $22 billion in 2014. Facebook remained committed to its advertising model, and Koum and Acton were opposed to targeted ads. Continue reading WhatsApp and Facebook Execs Split Over Business Strategy

When the European Parliament grilled Facebook chief executive Mark Zuckerberg about his company’s many missteps, one of their concerns was that it has become a monopoly. The reference was to Facebook owning the world’s two largest chat applications, Messenger and WhatsApp, and their suggestion was that Facebook spin off those and the photo app Instagram. Facebook has countered with the argument that, by controlling so much of the world’s communications, it helps keep consumers safe across all these services. Continue reading Facebook Portrays Its Many Platforms as Safe for Consumers

At Google I/O, the company revealed an upgrade to Android Auto that allows a user to plug her smartphone into the car and see all her apps with new templates presenting the apps in a more engaging manner. The upgrade also includes group messaging and RCS (Rich Communication Services) with support for Google Assistant. The update will allow a driver to group text friends via voice. Also announced is that Volvo will build Android Auto into its head units, one of the first automakers to do so. Continue reading Google Debuts Android Auto Upgrades, Inks Deal With Volvo

Snap’s first version of its Spectacles was not a big hit, and the company is trying again with its second version, stating its commitment to hardware. Snap began working on this second iteration when the first one launched. The form factor of the second version Specs is slightly different: no more yellow rings around the lenses and much thinner temples. The Specs, priced at $150, also come in new colors with two variations on mirrored lenses. But the big changes address all of the criticisms of the first Spectacles. Continue reading Snap Introduces its Second, Enhanced Version of Spectacles

Pioneering online photo-sharing community Flickr, created in 2004 and sold to Yahoo in 2005, has now been sold again. As first reported by USA Today, Verizon’s Oath, Flickr’s owner since 2017, just sold the company to SmugMug, a Silicon Valley photo-sharing and image-hosting service. Chief executive Don MacAskill, who founded the company with Chris MacAskill in 2002, has vowed to “move heaven and earth to thrill … photographers everywhere.” Flickr reportedly has more than 100 million unique users. Continue reading SmugMug Acquires Photo Service Flickr From Verizon’s Oath

Google is at work creating consensus among every major global cellphone carrier to replace SMS with “Chat,” based on a standard dubbed the Universal Profile for Rich Communication Services. Chat is the consumer name for RCS (Rich Communication Services) and is not actually a new texting app but rather a new set of features inside an app (Android Messages) already installed on most Android phones. Google is leading development to ensure interoperability of Chat on every carrier’s service. Continue reading Google Aims to Replace SMS with an Android Messaging App

Snapchat is making moves to become more conversational, more “sticky,” and to keep users engaged for longer periods of time, according to Variety. The social sharing company announced a new chat feature that allows up to 16 users to video chat through its app, and added mentions to its Snapchat Stories, allowing users to easily tag others (much like they would via Twitter). The chat feature will roll out across the globe this week and will come with filters and the ability to join by audio only as desired. Users can also reply via text messages.

Continue reading Snapchat Releasing New Tools: Group Video Chats, Mentions

Sprint is currently developing AI-powered software to help call center representatives better handle customer service. Sprint plans to use data related to customer calls to create “interaction assistants” that provide employees with best next steps. This effort is part of the company’s digital transformation project, which involves a partnership with Adobe Systems Inc. “Our focus has been about evolving and really becoming a digital company across all facets,” said Sprint CIO Scott Rice. Data has “become core across all our infrastructure and we really are changing our mindset.”

Continue reading Sprint Working On AI Software to Assist Its Call Center Reps