Snapchat Releasing New Tools: Group Video Chats, Mentions

Snapchat is making moves to become more conversational, more “sticky,” and to keep users engaged for longer periods of time, according to Variety. The social sharing company announced a new chat feature that allows up to 16 users to video chat through its app, and added mentions to its Snapchat Stories, allowing users to easily tag others (much like they would via Twitter). The chat feature will roll out across the globe this week and will come with filters and the ability to join by audio only as desired. Users can also reply via text messages.

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Allstate’s Digital Assistant ‘Amelia’ Now Helps Call Center Reps

Allstate’s AI-powered chatbot, Amelia, continues helping the insurance company’s call center employees solve customer service issues efficiently. Since her original deployment in September, she’s already helped these employees with more than 3 million client conversations, answering questions through an instant messaging platform on employee desktops. In January alone, Amelia helped on 250,000 calls. Allstate and other insurance companies are turning to chatbots to stay ahead of insurance-focused startups looking to compete.

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Facebook Personal Assistant Integrates AI with Human Touch

Facebook just launched its new personal assistant, M, to a few hundred San Francisco Bay Area users. Unlike Apple’s Siri or Microsoft’s Cortana, however, M is not just powered by artificial intelligence. M does all the same things that Siri and Cortana do, but it adds a team of experienced customer service reps to accomplish more “human” tasks such as calling the cable company and enduring automated messages and holds. Facebook is disadvantaged on mobile devices, but the company hopes its efficiency will spur usage. Continue reading Facebook Personal Assistant Integrates AI with Human Touch

Facebook Wants Developers to Integrate Apps with Messenger

At this week’s F8 developer conference in San Francisco, Facebook announced that it is opening up its Messenger app with a platform for creating apps. This will allow developers to build apps that can integrate with the social network’s instant-messaging service, which presently touts 600 million users. Nearly 50 integrated apps have been created under the program, including those from Bad Robot, ESPN and The Weather Channel. The service also supports 360-degree video with Facebook’s Oculus VR format. Continue reading Facebook Wants Developers to Integrate Apps with Messenger

Samsung ChatON: Do We Need Another Instant Messaging Service?

  • Samsung is poised to release its own free mobile messaging service.
  • ChatON is designed to simplify mobile communication by connecting users on all major smartphones. It will support Bada, Android, BlackBerry, iOS and PCs.
  • “The idea is to enable users to communicate instantly with each other using any mobile phone, along with sharing hand-written notes, images, and video,” reports Digital Trends.
  • “Samsung has vastly simplified mobile communication by allowing users to connect to our upcoming feature phones and all major smartphones in the market,”said Samsung’s media solution center chief Ho Soo Lee. “Users around the world can now enjoy easier and richer interactivity with whoever they want, in the format they want — this is mobile communication reinvented and democratized.”
  • ChatOn will have an aggressive launch, initially available in more than 120 countries in 62 languages. Digital Trends reports that it will boast a wide range of social services including interaction with Facebook and support for conversation windows, photos and videos.