Many consumers have found that the fastest way to get a response from a company is to send a tweet, but the 140-character length and the public nature of the social network limit the conversation. Hootsuite Media, the maker of the popular social media management app, is rolling out a solution: a feature that allows businesses to initiate calls with their customers via Twitter. Consumers who send the company tweets will get a reply with a phone number so that they can talk offline. Continue reading Hootsuite Takes Customer Service from Twitter to Phone Calls

While WhatsApp will continue to be an independent app, its acquisition by Facebook should help it reach up to three billion users, suggests Mark Zuckerberg. WhatsApp had 450 million users around the time that Facebook agreed to buy it for $19 billion, but has now reached 600 million. Facebook currently reaches around 1.3 billion people, which is half of the world’s Internet connected population. The company is focusing on spreading Internet access around the globe. Continue reading Facebook Aims to Connect the World, Starting With WhatsApp

Twitter unveiled its new BotMaker system this week, designed to address its growing spam problem. The machine learning models and other techniques traditionally used to classify messages as spam do not always work with the real-time nature of Twitter, so the company developed BotMaker, which scans messages as part of bulk data analyses. According to Twitter, the system has resulted in a 40 percent reduction in spam since it was rolled out and now handles billions of events each day. Continue reading Twitter Effectively Combats Spam with New BotMaker System

In what could potentially become a controversial move, Google has plans to offer accounts to children under the age of 13 for the first time. Google services such as Gmail and YouTube do not currently offer accounts to kids (although kids can log on anonymously or pose as adults). Now Google is planning a new approach that encourages parents to open accounts for their children, and in the process control how they use Google services and the information that is collected about their kids. Continue reading Google Planning to Offer Accounts to a Younger Demographic

San Francisco’s BitTorrent is leveraging its expertise in online file sharing tech to develop Bleep, an encrypted snoop-proof chat app. None of the texts or calls are stored, and only the two computers are involved in the communication. While the NSA could potentially monitor the interactions, the job becomes much more difficult with the new app. Not only does Bleep encrypt its traffic and encourage users to keep their identities secret, but it also uses no central server. Continue reading Bleep: BitTorrent Develops Secure Calling and Messaging App

Facebook is currently building FB@Work, a version of its social media platform specifically designed for use during work hours. The effort, based in London, is a version of the site optimized for professional use, although sources did not specify whether FB@Work would focus on a chat system for communication within the office, or if it would be a professional social tool along the lines of LinkedIn. The general idea, however, is to create a version of Facebook that is less distracting in a work environment. Continue reading Facebook Reportedly Developing a Version for the Workplace

Korea’s largest mobile operator, SK Telecom rolled out its new LTE-Advanced broadband service last week. South Korean customers will now have access to 4G wireless network speeds up to 225Mbps (three times faster than other current mobile connections). This speed will allow users to download 800MB movies in less than half a minute. A new version of the Samsung Galaxy S5 will be the first to support LTE-A speeds, while LG and Pantech plan to launch compatible devices next month. Continue reading SK Telecom Introduces New LTE-Advanced Broadband Service

Google is purchasing satellite startup Skybox Imaging for $500 million in cash. Founded in 2009, Skybox designs lightweight, affordable satellites that record photos and video of Earth. Skybox employees will initially work with Google’s Maps unit. While Google says it is purchasing Skybox for its imaging capabilities, the search giant is also trying to provide the planet with fast Internet access via balloons, drones and satellites. The acquisition may be part of these larger efforts. Continue reading Satellite-Imaging: Google to Acquire Skybox for $500 Million

In a survey of 259 marketing and business development execs in finance, retail and consumer products, Forrester Research found that one-third of the respondents were confused about big data, and only 9 percent plan to implement related technologies in the next year. Forrester also found in a parallel survey that 452 technology execs at the same companies claimed they were more familiar with big data. Despite the confusion, the report encourages companies to take advantage of data supplied by Internet users and connected devices.

Continue reading Forrester Sees Growth in Use of Big Data Despite Confusion

The Internet of Things produces significant amounts of data from objects embedded with sensors and machine-to-machine communications. According to Verizon’s VP of Connected Solutions Mark Bartolomeo, the Internet of Things is growing over 100 percent a year. Companies are using this technology to improve the management of supply chains, equipment and customer demands. The energy, transportation and digital cities units are the fastest growing sectors in Verizon’s Connected Solutions. Continue reading Verizon Seeing Tremendous Growth in the Internet of Things

While many consumers turn to Skype and FaceTime for live video conversations, Israeli company Mobli promises that the tech behind a new upgrade to its photo-sharing app will introduce the potential for millions of people to see what an individual smartphone lens is seeing. An update to Mobli’s app yesterday allows users to stream live video from their phone to a large audience in real time. This opens the possibility for journalists or performers to broadcast without the need for expensive cameras or satellite trucks. Continue reading Mobli Updates its App for Live Broadcasting from Your Phone

As the next step in the ongoing privacy debate sparked by the actions of Edward Snowden, the White House has released a report that recommends the government create limits on how companies make use of the information they gather online from customers. The report’s chief author is John Podesta, a senior White House adviser. Private companies fear a government initiative that could regulate how they profit from data gathered through mobile communication and Internet surfing habits. Continue reading Government Considers Limits on Customer Data Collection

Facebook is beginning to split some of its features into separate apps, starting with extracting instant messaging from its mobile app. If users want to chat with each other through Facebook, they will have to download Facebook’s separate Messenger app. Facebook recently notified users of the change, and will be rolling it out over the next few weeks. This signals a change for the social giant, and critics suggest this sacrifice in user engagement could make Facebook lose users. Continue reading Facebook Splitting Instant Messaging Feature to Separate App

According to a new study by the Council for Research Excellence, conversations on social media have less influence than traditional factors, such as TV commercials for new shows or laziness in changing channels, in prompting audiences to watch a new show. In addition, only 16.1 percent of survey respondents say they use social media while watching prime time television, and less than half those participants typically use social networks to discuss the show they are watching. Continue reading Viewers Rarely Start a New TV Show Because of Social Media

While developers consider a number of industries for which Google Glass may have useful applications, some are considering the headset’s potential use in the news business. Professor Robert Hernandez of USC’s Annenberg School for Communication and Journalism is offering a course this fall on Glass Journalism. “The class will consist of teams (Journalist, Designer, Developer) working together to research and develop different types of news apps designed specifically for the Glass platform,” reads a Tumblr post about the course. Continue reading USC Planning to Offer Journalism Course Using Google Glass