Microsoft Debuts its ‘Teams’ Office Chat Tool, Similar to Slack

Microsoft introduced its first major addition in years to Office 365, the company’s $23 billion/year software, by debuting Microsoft Teams, which allows workers to gather with colleagues in private chat rooms. Similar to Slack, the new feature was brought to fruition by Microsoft co-founder/now technology adviser Bill Gates. Office 365’s suite of tools includes Word, Excel and PowerPoint and is delivered over the Internet. Microsoft Teams will be bundled for free with the business version of Office 365. Continue reading Microsoft Debuts its ‘Teams’ Office Chat Tool, Similar to Slack

Microsoft Rolls Out Skype for Business, Android/iOS Updates

Having shown Skype for Business in preview in April, Microsoft officially debuted the business version of the popular communications app, and announced updates to the Android and iOS Skype for Business apps. Skype for Business features include full-screen sharing, one-click to join, and edge-to-edge video. The updated apps allow users to present remotely with PowerPoint directly from a mobile device. Mac users got Skype for Business six months ago, and the “full and final Windows version” was introduced 18 months ago. Continue reading Microsoft Rolls Out Skype for Business, Android/iOS Updates

Testing VR and AR as Next Wave of Videoconferencing Tools

Several companies and academic institutions are studying the use of virtual reality as a way to replace the videoconference call. Among those experimenting in the field is the NYU Media Research Lab, which showed a video of researchers using Samsung Gear VR headsets to collaborate in a simulated environment. The Bank of Ireland and U.K. utility National Grid PLC have also tried out early VR software. Skype, the Microsoft company often used for videoconference calls, is working on an augmented reality solution. Continue reading Testing VR and AR as Next Wave of Videoconferencing Tools

Google Launches Virtual Customer Service, Plans Help Desks

Google Device Experts is a new service that aims to educate prospective customers about different Google devices including smartphones, tablets and the Chromebook. The service videoconferences a customer with a Google representative who is trained to answer customer questions about products they are looking to purchase. The videoconferencing technology is the same used for Google Hangouts. The company also has plans to install virtual help desks at various retail locations.  Continue reading Google Launches Virtual Customer Service, Plans Help Desks