By
Debra KaufmanMarch 23, 2016
Comcast now sells TV, Internet and phone service on Amazon.com in a new retail partnership that has been a year in the making. A new Amazon landing page — the Amazon Cable Store — sells Comcast’s Xfinity-branded bundles, with dedicated customer service for Amazon customers. Comcast, which hopes the relationship will improve its customer service image, also opened two customer call centers to focus entirely on Amazon-generated inquiries about Comcast sales, part of $300 million earmarked to improve customer service. Continue reading Comcast, Amazon Partner to Sell TV, Internet, Phone Services
By
Don LevyJanuary 7, 2015
The Internet of Things is only meaningful when it really encompasses everything. This was the key refrain throughout the CES keynote panel “Fast Innovation: Disrupt or be Disrupted” featuring John Chambers, Cisco chairman and CEO, Neil Smit, president and CEO of Comcast Cable and Werner Struth, member, board of management, Robert Bosch GmbH. David Kirkpatrick, founder, host and CEO of Techonomy moderated the discussion on the evolution of the connections between people, data, business and innovation. Continue reading CES Panel: The Internet of Everything and Full Participation
By
Don LevyJanuary 2, 2015
The showpiece keynote sessions at the 2015 International CES underscore the scope of industry and breadth of innovation gathering in Las Vegas January 5-9. Of this year’s four featured keynote speakers, two represent leading automobile manufacturers, one is the CEO of a leading tech giant, and only Samsung’s Boo-Keun Yon, opening the show on Monday night at the Venetian’s Palazzo Ballroom, represents what would be considered a typical CES keynote highlighting consumer electronics devices. Continue reading CES Keynotes to Go Well Beyond Typical Hardware and Devices