Amazon Debuts Unit to Sell Its Cashierless Store Technology

On Monday, Amazon will introduce a new business unit, Just Walk Out, to sell the technology that makes its Amazon Go cashierless convenience stores possible, with a website launching on the same day. The company said it already has several signed deals, but would not be more specific. According to Loup Ventures, the market for retail stores without cashiers could grow to $50 billion. As Amazon vice president of physical retail/technology Dilip Kumar put it, “Do customers like standing in lines?” Continue reading Amazon Debuts Unit to Sell Its Cashierless Store Technology

Walmart Tests Paid Membership Program, Vying with Amazon

Walmart is preparing to publicly test a paid membership program, dubbed Walmart+, to complete with Amazon Prime. According to eMarketer, Walmart accounts for five percent of all U.S. online retail sales versus Amazon’s 40 percent. Currently, more than half of Walmart’s top spenders are also Amazon Prime members. To distinguish itself from Prime, Walmart plans to offer features that Amazon cannot, such as text messaging to place grocery orders. Walmart+ is expected to launch as a rebrand of the company’s Delivery Unlimited service. Continue reading Walmart Tests Paid Membership Program, Vying with Amazon

Amazon Tests AI Customer Support Agents, Opens Go Market

Amazon is testing two AI-powered systems as customer support agents, one of which will automatically field customer calls without human intervention and the other which will help human service agents respond more quickly to requests. Amazon applied-science manager Jared Kramer said the AI agents rely on machine learning and refer requests they can’t handle to human agents. Amazon also debuted its cashierless “Go” technology in a large grocery store, in advance of possibly licensing the system to other retailers. Continue reading Amazon Tests AI Customer Support Agents, Opens Go Market

Walmart to Test Retail Tech With Launch of Sam’s Club Now

Walmart is upping the ante with rival Amazon by opening a cashierless “Sam’s Club Now” store in Texas, vying with automated Amazon Go stores. Walmart is experimenting with the concept via its members-only Sam’s Club. According to Jamie Iannone, chief exec of SamsClub.com and executive vice president of membership and technology, the store is “very close to opening” and will be the “epicenter of innovation for Sam’s Club.” In the soon-to-open shop, users will rely on a new Sam’s Club Now app to scan items, and a staff member will scan the entire purchase before the user exits. Continue reading Walmart to Test Retail Tech With Launch of Sam’s Club Now

Amazon Unveils NYC Retail Store for 4+ Star Online Products

Amazon has opened a brick-and-mortar retail store, dubbed Amazon 4-star, in New York City’s Soho neighborhood. Amazon 4-star is so named because it will carry goods — starting off with consumer electronics, kitchen, home, toys, books and games — that shoppers have rated with at least four stars, are sold by top sellers or are “new and trending.” This physical retail store joins Amazon’s 12+ bookstores and a few cashierless Go convenience stores, as well as the Whole Foods grocery stores it acquired. Continue reading Amazon Unveils NYC Retail Store for 4+ Star Online Products