September 16, 2016
In response to 92 reports of batteries overheating, in some cases leading to explosions and fires, Samsung and the Consumer Product Safety Commission have issued a formal recall of the Galaxy Note7. “Consumers have the option of a refund or a replacement device with a new battery,” reports Recode. “Samsung is offering customers $25 extra if they stick with either a new Note7 or opt to exchange their phone for a Galaxy S7 or S7 Edge.” Replacement devices are expected to be available in retail stores by September 21. Less than 15 percent of the one million Note7 phones sold in the U.S. have been returned since Samsung launched the exchange program two weeks ago. Continue reading Samsung Formally Recalls Galaxy Note7 Phones in the U.S.
By Rob Scott
September 5, 2016
On the eve of Apple’s expected new iPhone unveiling September 7, Samsung announced on Friday that it is recalling its Galaxy Note7 due to a problem with the battery cell that could lead to overheating. The world’s biggest maker of smartphones plans to replace 2.5 million phones shipped to consumers and stores. Reports first appeared online when users posted images and videos of charred phones that had reportedly exploded, often while charging. Manufacturing the replacement phones will take two weeks, according to Samsung, although it has yet to say how much the recall will cost the company. Continue reading Samsung Recalls Galaxy Note7 Phablets Due to Battery Fires
By Debra Kaufman
August 4, 2016
Samsung will roll out the 5.7-inch Galaxy Note7, a new version of its larger sized Galaxy Note, on August 19. The new phone features an iris scanner that identifies users based on their eye patterns, a “secret folder” that hides owner data from people who might use the device, and a stylus with a finer point that feels more like pen on paper. Samsung also added water resistance, expandable memory, a curved screen in a metallic housing, a next-gen USB Type-C port, and a camera flush with the rest of the housing. The AMOLED display is capable of playing HDR video. Continue reading Samsung Readies Launch of its New Galaxy Note Smartphone