Google Launches Virtual Customer Service, Plans Help Desks

Google Device Experts is a new service that aims to educate prospective customers about different Google devices including smartphones, tablets and the Chromebook. The service videoconferences a customer with a Google representative who is trained to answer customer questions about products they are looking to purchase. The videoconferencing technology is the same used for Google Hangouts. The company also has plans to install virtual help desks at various retail locations.  Continue reading Google Launches Virtual Customer Service, Plans Help Desks

Microsoft Announces Studio-Grade Skype TX for Broadcasters

Microsoft’s latest messaging tech, Skype TX, integrates high-quality Skype calls into broadcasting. The new product, which bypasses ads and notifications, is studio-grade software that offers improved video and audio quality. It features HD-SDI video output and input, balanced audio output and input, auto aspect ratio conversion, support for multiple calls and API integration. Microsoft envisions TV shows, news programs and live events using Skype TX to connect with people outside of the studio. Continue reading Microsoft Announces Studio-Grade Skype TX for Broadcasters

Neptune Pine Smartwatch is Just as Capable as a Smartphone

The world’s most powerful smartwatch will soon be released, and it wasn’t created by Apple or Google, but a 19-year-old college dropout. The Kickstarter-funded product, named Neptune Pine, will be able to ship as soon as it has FCC approval and the Kickstarter funds are delivered for mass production. The project’s video depicts a working prototype with a 2.6-inch frame, front- and rear-facing cameras, and Web browsing, among countless other features. Continue reading Neptune Pine Smartwatch is Just as Capable as a Smartphone