Salesforce is reimagining Slack as a conversational AI assistant with agentic capabilities that can also serve as the gateway to third-party agents within the operating system. The upgrade, which is expected to be complete by the end of the year, will feature native AI experiences built into Agentforce for Sales, IT and HR Service, Tableau and more. Salesforce’s Slack redesign could position the app to compete with Microsoft’s Copilot and Teams as the conversational AI layer inside an enterprise’s daily workflow — the place to talk to both people and agents, accessing and interacting with a company’s data. Continue reading Salesforce Retools Slack as Agentic AI Assistant for Enterprise

According to IBM chief executive Virginia Rometty, a billion people will, in some form, use the company’s Watson artificial intelligence tech by the end of 2017. For example, Watson is now integrated with General Motors’ OnStar system in automobiles; Rometty says IBM is working on numerous similar contracts. Watson, one of IBM’s “strategic imperatives,” is a bundle of artificial-intelligence software that is delivered by cloud computing. As IBM’s total revenue slumped for the 18th straight quarter, its servers, software and computing services grew 15 percent in Q3. Continue reading IBM’s Watson Predicted to Reach 1 Billion People by Q4 2017

Stewart Butterfield, founder and CEO of office chat software maker Slack Technologies, says his company is using AI to help build an advanced virtual assistant. Slackbot, Slack’s current built-in assistant, is an icon used for tips, searches and even a sprinkling of humor. In discussing the future potential of Slackbot, Butterfield compares it to the Samantha software voiced by Scarlett Johansson from the film “Her.” Butterfield is leveraging natural language processing and machine learning to build a truly helpful digital office assistant. Continue reading Slack Uses Artificial Intelligence to Build New Virtual Assistant