Together, Amazon and Google claim about 85 percent of the smart speakers currently installed in U.S. households. In the wake of a successful holiday shopping season, the number of smart speakers in the U.S. has climbed to around 119 million. And while Amazon and Google battled for dominance at CES with voice assistant support featured in a growing array of devices and services, a new survey from Voicebot.ai suggests that voice assistants may be more habit-forming in vehicles than via smartphones. The voice tech publication found that 77 million adults use such assistants in their vehicles at least monthly, and companies are taking notice. Continue reading Voice Tech Adoption Reaches Beyond Smart Homes to Autos

Streaming music service Pandora is the latest to announce an in-app voice assistant. Users of the iOS or Android app can simply say “Hey Pandora” and make a request to play specific podcasts or music based on artists, albums, radio stations or playlists. According to Pandora, the creation of its own “Voice Mode” feature was inspired by the millions of users who have been activating the service via smart speakers such as Amazon Echo devices. “Voice is just an expected new way that you engage with any app,” said Pandora chief product officer Chris Phillips. Continue reading Pandora Introduces Its Own Voice Assistant for Mobile Apps

Growth priorities, game-changing technology, engaging customers, building brands, and the trends and challenges that keep marketing execs awake at night were among the topics discussed by three of Forbes Top 50 CMOs during a C Space panel at CES, moderated by editor of the CMO Network at Forbes, Jenny Rooney. Aimée Lapic of Pandora, Susan Vobejda of The Trade Desk, and Deborah Wahl of Cadillac work in different markets but face similar challenges as they break through old models, explore new ways of reaching and engaging audiences, and balance the potential of personalization with privacy. Continue reading CES Panel: CMOs Discuss Top Priorities, Trends and Change

With over half-a-million podcasts today, discoverability is often difficult for consumers. To make the process easier, Pandora has come up with its algorithm-based Podcast Genome Project, first announced a year ago and just released in beta. Pandora rose to success with its initial Music Genome Project, and the Podcast version is similar, in that it uses more than 1,500 tags to create a recommendation engine. Also similar to the Music Genome Project, the Podcast Genome Project relies on humans as an adjunct to the algorithms. Continue reading Pandora Launches Beta Version of Podcast Genome Project

Facebook’s video clips get over 8 billion views a day on average, but people with bad Internet connections or disabilities often don’t have access to them. That led Facebook to create VideoStory, which the company described in a research paper as “A Dataset for Telling the Stories of Social Media Videos.” The paper, to be delivered at the Conference on Empirical Methods in Natural Language Processing, noted that, “automatically telling the stories using multi-sentence descriptions of videos would allow bridging this gap.” Continue reading Facebook’s VideoStory Relies on AI to Automate Storytelling

To strengthen its AI Research division (FAIR) and focus on robotics, Facebook is adding five highly regarded computer scientists to its Menlo Park, California headquarters, as well as facilities in Pittsburgh, Seattle and London. The new hires include Carnegie Mellon University professors Jessica Hodgins and Abhinav Gupta, who will head a lab focusing on robotics, a newer area for Facebook. University of Washington’s Luke Zettlemoyer, an expert on natural language processing (NLP), will join the Seattle AI research team. Continue reading Facebook Explores Robotics and NLP, Opens More AI Labs

European Union Institute researchers, working with the European Consumer Organisation (BEUC), created AI-enabled software to scrutinize the privacy policies of 14 major technology companies for violations of the new GDPR. They found that one-third of the clauses were “potentially problematic” or contained “insufficient information,” with 11 percent of the policies’ sentences using “unclear language.” Among the companies examined were Alphabet, Amazon and Facebook. The researchers did not reveal which companies were in violation. Continue reading AI Software Identifies Violations of EU Privacy Regulations

The Intel AI Lab, which open-sourced a library for natural language processing, plans to open-source more such libraries, to help developers and researchers speed up the process of giving virtual assistants and chatbots functions such as name entity recognition, intent extraction and semantic parsing. With new libraries, these developers can also publish research, train and deploy artificial intelligence and reproduce the latest innovations in the AI community. Intel’s first conference for AI developers was held May 23-24 in San Francisco. Continue reading Intel AI Lab Reveals Plans to Open-Source More NLP Libraries

In a keynote address at NAB in Las Vegas, ETC data & analytics project director Yves Bergquist described how the changing economics of media audiences require new measurement methods and metrics. For the first time, he said, the media and entertainment industry can leverage behavioral psychology, computational neuroscience and machine learning to understand the deep cognitive relationship between audiences and content. He pointed to director Alfred Hitchcock’s prescient statement that, “Creation is based on an exact science of audience reactions.” Continue reading NAB 2018: ETC Keynote on the Audience Genomics Revolution

Allstate’s AI-powered chatbot, Amelia, continues helping the insurance company’s call center employees solve customer service issues efficiently. Since her original deployment in September, she’s already helped these employees with more than 3 million client conversations, answering questions through an instant messaging platform on employee desktops. In January alone, Amelia helped on 250,000 calls. Allstate and other insurance companies are turning to chatbots to stay ahead of insurance-focused startups looking to compete.

Continue reading Allstate’s Digital Assistant ‘Amelia’ Now Helps Call Center Reps

Facebook’s newly debuted Messenger Platform 2.1 features built-in Natural Language Processing (NLP), provided by Wit.ai, a company acquired by Facebook in 2015. NLP has been available to app developers since the acquisition, but Messenger 2.1 is the first time it is a built-in feature. The built-in NLP currently detects common phrases (“hello,” “bye,” and “thanks”) as well as date/time, location, phone number, email and amount of money, all of which trigger an automated response from the bot. Continue reading Facebook Messenger 2.1 Offers Built-In NLP, Payments SDK

Yahoo announced it has acquired SkyPhrase, a four-person startup that develops natural language processing technology. SkyPhrase will join the Yahoo Labs team in New York and will help with Yahoo’s efforts in content delivery for mobile users, who are becoming more accustomed to devices that respond to conversational queries. SkyPhrase’s NLP technology is expected to be used for fantasy sports and other areas that rely on queries involving complex data sets. Continue reading Yahoo Picks Up Natural Language Processing Startup SkyPhrase