Snapchat is adding community conversations under the header Topic Chats. Aiming to stimulate public discourse on news, events and other trending topics, Snap will be aggregating the threads across the app in the coming weeks for users in the U.S., Canada and New Zealand. Chat shortcuts, search, the Stories page, and Spotlight videos will feature “a big yellow button” that says “Join the Chat” inviting users to the parley. Profiles will stay private to those who a user is not friends with, a feature intended to help avoid unwanted friend requests and direct messages. “This is new for Snapchat, because we’ve primarily focused on supporting private conversations rather than public ones,” Snap notes. Continue reading Snapchat Is Testing Public Conversations with ‘Topic Chats’

Bytedance-owned social video platform TikTok is launching a one-to-many bulletin board messaging feature that lets creators share content directly with fans via in-app broadcasts. Bulletin boards support video, text and image posts, but recipients are limited to emoji replies, not comments. The new feature is rolling out globally for creators who are at least 18 years old with a minimum of 50,000 followers. Artists and musicians can use bulletin boards to share new material or send save-the-date invitations for new releases, among other things. Once subscribed, followers will receive inbox notices of new posts. Continue reading TikTok Creators Get One-to-Many Broadcast Bulletin Boards

Amazon Music announced a new beta feature called “Fan Groups” that enables users to build their own communities for sharing information and opinions about their favorite music genres and artists. The feature, testing now in Canada on iOS and Android, encourages music fans to listen to songs shared within the groups and interact via chat threads and user posts, while driving new music discovery in the process. Artists will also have the ability to join groups, providing an opportunity to share exclusive content and interact directly with their fans. “The new destination transforms music listening into an interactive community for fans without having to leave the app,” explains Amazon. Continue reading Amazon Music Touts Community with ‘Fan Groups’ Beta Test

Spotify passed 700 million monthly active users in Q3, with subscribers hitting 281 million, a 12 percent increase over the same period in 2024. Total revenue was $4.9 billion, up 12 percent year-over-year, while net income surged 200 percent to $1 billion, attributed to price hikes, subscriber growth and strict cost management. The Swedish company surpassed analyst expectations on both the top and bottom lines. Revenue from premium subscriptions grew 9 percent in Q3. Advertising revenue for the period was down 6 percent, however, to about $515 million. Spotify recently integrated with ChatGPT so that users can get podcast and music recommendations from the popular chatbot. Continue reading Spotify’s Profits Surge 200 Percent for Q3, Topping $1 Billion

Instagram has hit 3 billion monthly users, parent Meta Platforms announced this week, an increase of one billion since the company last disclosed figures in October 2022. Meta’s other social platforms, Facebook and WhatsApp, both crossed the 3 billion mark earlier this year. The milestone coincides with a redesign of the Instagram app’s homepage putting more emphasis on Reels short-form videos and private messaging that have largely driven the platform’s growth. Meta has begun testing a version of the app in India that opens directly into Reels instead of a traditional feed. Continue reading Instagram Touts 3 Billion Global Users, Redesigns Homepage

Meta Platforms has launched a war against scammers who have infiltrated its popular messaging service WhatsApp, reportedly taking down more than 6.8 million accounts on the platform and adding features to help people identify fraudulent schemes in group and individual chats. Meta claims the scams go far beyond WhatsApp, involving crime syndicates linked to known fraud communities around the world. These criminal scam centers commonly use forced labor to target people across multiple apps, commonly disrupting WhatsApp, the mobile SMS tree that underpins private text messaging, as well as users of ChatGPT, TikTok, Telegram and blockchain. Continue reading WhatsApp Deletes Scam Accounts and Adds Safety Features

Meta Platforms is expanding AI support for WhatsApp, adding voice calling to customers for enterprise accounts, a feature that’s been available to small businesses for years. “In the coming weeks, larger businesses using the WhatsApp Business Platform will be able to receive a call from a customer when they want to talk to someone live or call a customer directly” on request. Meta announced in Miami at its fourth annual Conversations business messaging conference, saying the move “paves the way for AI-enabled voice support in the future.” The company also added WhatsApp to centralized marketing across Facebook and Instagram. Continue reading Meta Is Increasing WhatsApp Ad Capabilities and AI Support

Meta Platforms is opening its WhatsApp messaging service to advertising. The company revealed that three ad modules will roll out gradually. The ads will be positioned under WhatsApp’s Updates tab, a section discreet from WhatsApp’s users’ message inboxes and private chats. The Updates tab is also the entry point to WhatsApp’s Status feature, which lets users share photos, videos and text that disappear after 24 hours, similar to Instagram Stories. Meta says the Updates tab gets 1.5 billion visitors per day. The company is also seeking to monetize WhatsApp’s Channels feature by offering paid subscriptions and promoted Channels. Continue reading Meta Platforms Is Gradually Bringing Advertising to WhatsApp

A new Discord Social SDK allows developers to integrate the platform in-app for games. Discord is massively popular with gamers; the company estimates PC players alone spend more than 1.5 billion hours each month on the platform. This free SDK can extend the user experience beyond the third-party content in which it becomes embedded to reach the platform’s community of over 200 million monthly active users. “Developers can power friends lists, cross-platform messaging, voice and more for all players — with or without a Discord account,” the company announced. Continue reading New Discord Social SDK Integrates Platform In-App for Games

Apple’s iOS 18 update added Rich Communication Services (RCS), which meant better integration with Android users, including media sharing and chat. Now the GSMA has added end-to-end encryption (E2EE), which Apple will implement to allow iPhone users to share E2EE files and messages with Android users. The new specs make RCS the first mainstream messaging service to support interoperable E2EE between different providers, according to the GSMA. Coupled with SIM-based authentication, “E2EE will provide RCS users with the highest level of privacy and security for protection” from fraud and threats, GSMA adds. Continue reading End-to-End Encryption Bridges Gap Between iOS and Android

Rivalry between World Network, also known as OpenAI CEO Sam Altman’s “other company,” and Elon Musk’s X is heating up in an escalating race to be first out with an “everything app.” World Network is trying to accelerate adoption of a log-in system that relies on “ocular verification” — mapping the unique pattern of the iris — for “anonymous proof-of-human” validation. World already has a free app for iOS and Android, and recently launched a “mini app store” within it, including functions such as chat, transferring cryptocurrency and shopping for microloans. Continue reading Altman’s World Takes on Musk’s X in Race to Everything App

T‑Mobile is acting to eliminate mobile dead zones by launching T-Mobile Starlink, which it says is “the first and only space‑based mobile network in the U.S. that automatically connects to your phone in areas no cellular network reaches.” For now, the service offers SMS text messaging, with “data and voice calls coming later,” according to T-Mobile. The beta is open to everyone, “even Verizon and AT&T customers,” with registration required for free access through July, at which point added fees will kick in for all but those on the T-Mobile Go5G Next plan, on sale now for $150 per month. Continue reading T-Mobile Launches Starlink-Based Mobile Service for Everyone

Signal, the encrypted messaging app, has added video call features that could position the company as a rival to communication platforms such as Zoom, Microsoft Teams and Google Meet. Signal has also added a “Calls” tab that lets users initiate new calls, review call history and create call links, which can conveniently be shared with colleagues via normal messaging instead of having to create specific call groups. The reusable links also make it easy to share invites for recurring calls. Signal Calls is available for iOS, Android and desktop. The desktop app lets users choose between grid, sidebar and speaker views. Continue reading Signal’s New Video Call Feature Takes on Zoom, Meet, Teams

Nine months after lawmakers grilled social networks for exposing children to harm, Meta Platforms has announced that Instagram’s teen accounts will be set to “private” by default. Instagram Teen Accounts have built-in protections, limiting who can contact the underage account holders as well as the content they see. “We’ll automatically place teens into Teen Accounts, and teens under 16 will need a parent’s permission to change any of these settings to be less strict,” Meta revealed in a blog post. To avoid leaving teens feeling their wings were clipped, Meta says there will also be new features designed expressly for them. Continue reading Instagram Sets Its New ‘Teen Accounts’ to Private by Default

TikTok is entering the messaging services space with a new group chat feature that supports up to 32 participants, conversing and sharing content. TikTok users have taken to sharing the platform’s short-form videos on third-party apps such as Meta’s WhatsApp and Apple’s Messages, and this move aims to keep them doing so in-app, where people can also now view and comment together. The result takes TikTok into the realm of connecting with friends and community-building, as opposed to just passively viewing content. The group chats are only available for those over 15 years of age, as is the policy with DMs. Continue reading TikTok Introduces Group Messaging to Share Content In-App