Smart Glasses Use AI to Help Amazon Drivers with Deliveries

Amazon has developed smart glasses to help its delivery drivers navigate the world more efficiently, improving navigation, identifying hazards and having instant access to cargo data. The wearable was “designed and optimized with input from hundreds of Delivery Associates (DAs), drivers who work for Delivery Service Partners (DSPs)” and use “advanced computer vision processing and AI integration for seamless driver experiences,” according to Amazon. The eyewear helps DAs scan packages, follow turn-by-turn walking directions and capture proof of delivery — all without the help of a phone, creating a hands-free documentation experience.

The Verge reported the frames in development a year ago, calling them “Echo Frames,” suggesting the company could be planning a version for consumers as well. “Amazon has just revealed those ‘Amelia’ glasses to the world — with a built-in display and an always-on camera to assist drivers as they go,” The Verge now writes, updating the code name.

In its own announcement, Amazon refers to them only as “smart delivery glasses” or just smart glasses, detailing how a heads-up display automatically activates when drivers park at a delivery location, providing delivery information “starting with locating the right packages inside their vehicles to the corresponding homes,” right in their field of view.

“The display then offers walking turn-by-turn navigation to the delivery address, using Amazon’s geospatial technology to guide drivers to the exact delivery location without having to check their phone,” the announcement continues, offering POV imagery. “If there are hazards, or a need to navigate complex environments like apartment buildings, the glasses will guide DAs safely to their destination.”

At its annual Delivering the Future event last week in the San Francisco Bay Area, the retail giant also touted plans for more advanced robots to assist warehouse staff. “Amazon lifted the lid off Blue Jay, a new robotics system with multiple arms that effectively combines three systems into one, and Project Eluna, which helps warehouse managers make more intelligent decisions on the spot,” SiliconANGLE reports.

Amazon Robotics chief technologist said at the event that “AI is supercharging robotics while keeping people central to the delivery cycle,” says SiliconANGLE, paraphrasing what may well be a retort to a recent report in The New York Times headlined “Amazon Plans to Replace More Than Half a Million Jobs with Robots.”

However, the reporter put the robotic plans in greater context as a guest in the newspaper’s Hard Fork technology podcast.

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