Walmart has rolled out a new online look in a bid to catch up with Amazon, simultaneously advancing its conversational AI capabilities using OpenAI’s GPT-4 and Google’s BERT. Starting last year, generative AI has reportedly been a major initiative of the Arkansas-based retailer in key areas including search, supply chain management and virtual shopping, although it is only now that the company is emphasizing the tools to customers by expanding its offerings like Text to Shop. The text- or voice-activated way to add items to Walmart.com shopping carts is one of nearly two dozen conversational AI experiences at Walmart. Continue reading Walmart Leans into AI, Retools Site to Compete with Amazon

Amazon is continuing the cost-cutting that CEO Andy Jassy emphasized when the company reported a $2 billion loss in Q2. The company is shutting down Amazon Explore, a virtual tourism initiative launched during the COVID-19 lockdown, unplugging the robotics ventures Canvas and ORCA, and dimming the lights on the Amazon Glow, a video-calling projector for kids. In recent weeks, Amazon also confirmed the end of field tests for the autonomous delivery service Scout. This in the wake of a hiring freeze at its retail division and the closure of the Amazon Care telehealth venture. Continue reading Amazon Faces Economic Challenges, Continues Cost-Cutting

Voice shopping over smart devices rose to 45.2 million in 2021, a 120 percent increase in three years, reflecting a 30 percent compound annual growth rate according to Voicebot Research, which tracks use of voice-assisted devices. The analytics firm found that 20.5 million U.S. adults had used voice to shop for a product at least once in 2018. That figure rose to 45.2 million in 2021. However, the firm found that general-use smartphone voice assistants — such as those from Apple (Siri), Amazon (Alexa) and Google — declined 2.8 percent among U.S. adults in 2021. Continue reading Study Finds Consumers Embraced Voice Shopping Last Year

After months of anticipation, Jet.com, the online marketplace that hopes to challenge Amazon and eBay, has opened to the public. The members-only site offers tremendous discounts to its customers, under-cutting both retail and Amazon prices. Since a trial run began in March, however, the company has seen nothing but red ink. But the clamor hasn’t died down, and more investors are eager to add more capital to the Hoboken, New Jersey-based company, and its valuation climbs even as its revenues dip below the black line. Continue reading Online Marketplace Jet.com, Valued at $300M, Opens to Public

While Amazon may be best known for its fast delivery and massive product selection, the Seattle-based company has also devoted a great deal of effort to offering one of the best refund and return policies possible. In fact, Amazon currently leads all e-commerce retailers when it comes to cash back for items returned. Where some companies take days, even weeks to reimburse customers for returns, Amazon takes an average of 1.3 days, according to a new study by StellaService Inc.  Continue reading E-Commerce: Amazon’s Return Policy Jumps Ahead of the Pack

E-commerce service eBay has remodeled its mobile app to meet the shopping preferences and habits of its customers. The company is starting with a new app for the iPad available now in anticipation of the holiday shopping season. The iPad app displays a page of curated content that reflects a user’s current and previous item views in addition to a list of recommendations to match user preferences. Collectively, the page is a Pinterest-like display of new items to discover and buy. Continue reading New eBay App Intends to Improve Mobile Shopping Experience

Amazon is taking on the likes of DeliveryHero, GrubHub and Seamless with its new Takeout & Delivery, the latest service available to those in search of a convenient way to order food from local restaurants. A live version of the service recently launched in Seattle and other cities are expected to be added soon. Amazon’s Takeout & Delivery allows users to charge food orders to their existing Amazon accounts. It follows the success of Amazon’s door-to-door grocery delivery service, Amazon Fresh. Continue reading Amazon Expands its Offerings with Takeout & Delivery Service

Amazon’s latest experiment with its delivery service promises one-hour deliveries. The Amazon Prime Now service is being tested across New York City using a fleet of bike messengers. The program has plans to implement drop-off drones in the future. Amazon’s drone carriers, which could cut the one-hour delivery time in half, has yet to receive approval from the FAA for domestic use. Amazon joins companies such as Postmates, WunWun and Uber in the market for expedited delivery services. Continue reading Amazon Tests Delivery Options via Bike Messengers, Drones

Amazon recently announced plans to offer online grocery shopping in Los Angeles. While the $79 Amazon Prime provides customers with two-day shipping and streaming TV shows and movies, the $299 AmazonFresh Service, originally tested in Seattle, will additionally enable members to order groceries that will be delivered to the door in hours. Retail giants such as Walmart and Costco have suggested that online grocery delivery is a nearly impossible business. Continue reading Fresh: Amazon Brings Online Grocery Shopping to Los Angeles