Anthropic has released a new tool called Interviewer available through Claude.ai to collect data on customer usage and preferences. Among the early findings are that “the general workforce wants to delegate routine work to AI but preserve the tasks central to their professional identity.” Anthropic plans to expand the scope of inquiry “through partnerships with creatives, scientists, and teachers” and says it will share the results. The company admits it wants feedback to develop better products, but “also because understanding people’s interactions with AI is one of the great sociological questions of our time.”

On Friday Anthropic posted on X that Anthropic Interviewer would be available for a week-long pilot. Interested parties are invited to participate in a 10-15 minute interview at this link to take part in the research project, which explores the societal impacts of AI, including personal and professional insights.

A research post on the company’s website notes the project launched with a 1,250-person survey (1,000 from the general workforce, 125 creative professionals and 125 scientists). The results are presented in the research post.

Anthropic says it will analyze the anonymized results and publish a report from the data it is currently retrieving, too.

“Using Anthropic Interviewer, we can conduct targeted research that informs specific policies, participatory research that involves different communities in conversations about AI, and regular studies that track the evolving relationship between humans and AI,” Anthropic explains.

“During interviews, Claude interacts with participants in a conversational format, following a dynamic flow that adapts based on responses,” writes Gadgets 360. After the interviews conclude, “Claude helps cluster responses and identify recurring themes, while researchers add context and judgement.”

An Anthropic FAQ provides more information on how the information is gathered and analyzed.

A majority of those who participated in the initial survey had a positive view about AI’s role in their work. “Eighty-six percent of general-workforce respondents said AI saves them time, and 65 percent said they were satisfied with AI’s role in their tasks,” with many saying AI was a convenient way to offload “routine or time-consuming work, leaving humans to focus on higher-level creative or oversight tasks,” Gadgets 360 reports.

In August, Anthropic conducted research on how its own employees used and felt about Claude, and those results are shared in a separate research post that concludes Claude is “changing social dynamics in the workplace.”

“Although AI increases efficiency and output, it raises questions about job identity, ethics, and trust,” summarizes Times of AI.