Amazon’s growth contracted in Q1, with revenue up 9 percent compared to 13 percent a year ago. That was good enough to outperform Wall Street forecasts, with overall sales increasing to $155.7 billion, compared with $143.3 billion in Q1 2024. In addition, Amazon Web Services sales grew by nearly 17 percent to $29.3 billion. Yet Amazon share price fell by up to 4.3 percent after hours, a reflection of a Q2 forecast the company says could be affected by newly imposed tariffs. “Obviously, none of us know exactly where tariffs will settle, or when,” Amazon CEO Andy Jassy told analysts on the Q1 earnings call. Continue reading Amazon Reports Strong Quarter, Braces for Impact of Tariffs

Artificial intelligence is making big inroads in shopping, with Visa, Mastercard and PayPal all announcing AI-enhanced purchasing. Unveiled at the Visa Global Product Drop event, Visa Intelligent Commerce enables AI “to find, shop and buy for consumers based on their pre-selected preferences,” Chief Product and Strategy Officer Jack Forestell said, noting “each consumer sets the limits, and Visa helps manage the rest.” That news came a day after Mastercard introduced Mastercard Agent Pay and PayPal emphasized agentic efforts at its Dev Days event last week. Agentic commerce is the use of AI to transact on behalf of a customer or business. Continue reading Visa, Mastercard and PayPal Embrace AI Agentic Commerce

OpenAI is expanding ChatGPT’s shopping capabilities, adding product recommendations to help users discover products and brands. The chatbot’s results for shopping queries will now automatically include things like prices, images and ratings, much like searches using Amazon or Google Shopping. The company says that products it features in shopping search results “are chosen independently and are not ads.” With the company under pressure to turn a profit, a challenge for many AI startups, that could of course change. The company is reportedly already working with partners to ensure pricing is up to date. Continue reading OpenAI Improves ChatGPT for Shopping with Built-In Pricing

Chat interfaces powered by generative AI are impacting online shopping, according to an Adobe Analytics study that found that AI-influenced visits to U.S. retail website increased by 1,200 percent from July 2024 to February 2025. Adobe says this “significant surge” demonstrates an emerging retail AI economy. GenAI chat interfaces are “becoming a helpful assistant for compiling research before making a purchase,” influencing how consumers behave online, according to Adobe. While paid search and email continue to be the dominant traffic drivers, the past year’s growth in AI-aided shopping signals a shift. Continue reading Adobe Analytics: AI-Powered Online Shopping Surges in U.S.

CES 2025 welcomed over 141,000 attendees from around the globe to Las Vegas. With more than 4,500 exhibitors, including 1,400 startups, and more than 6,000 media attendees, CES highlights the innovation and technology trends addressing global challenges and shaping the future. This year’s show focused on artificial intelligence, unveiling a wave of innovative offerings — whether practical, visionary or experimental. Among the show’s major trends were AI integration across all industries, shifting demographics and purchasing patterns (with Gen Z the one to watch), sustainability and security, and smart devices and smarter homes. ETC@USC attended the conference for live reporting on products and services. Our post-show report features extensive coverage and perspectives related to key creative, business, and technology areas. Continue reading ETC’s CES 2025 Report: Focus on AI Innovation & Integration

Amazon has pulled the plug on Inspire, its TikTok-type, short-form video and photo mobile feed designed to help customers explore and discover new products by browsing various categories. Like TikTok, Inspire used a vertical feed and opportunities to purchase products used by influencers and other customers. The shopping giant is instead referring customers to its shopping chatbot Rufus. Amazon has since November 2023 partnered with Instagram to promote shopping within the app, and also has a deal with Snap, so it still has ties to social shopping. Inspire was launched in December 2022 and expanded to national availability in May of 2023. Continue reading Amazon Replaces Social Shopping Feed with Rufus Chatbot

The new Netflix Bites restaurant in the Las Vegas MGM Grand Hotel & Casino offers dishes inspired by popular original streaming movies and TV series. As part of the company’s push into more in-person experiences and new marketing opportunities, Netflix Bites Vegas is scheduled to operate for a year, a residency that follows the popular Netflix Bites pop-up restaurant that was open for six weeks in 2023 in Los Angeles. The Las Vegas eatery kicked off with an exclusive preview event featuring stars from some of the company’s shows alongside executives from Netflix and MGM. Continue reading Netflix Opens a New Themed Restaurant in Las Vegas Casino

Samsung is showing off what it calls the “next generation of commercial displays” at the Integrated Systems Europe 2025 show in Barcelona. Included are a 115-inch, 4K Smart Signage screen designed to deliver “a new level of immersive visuals” and the Samsung Color E-Paper EMDX that goes up to 75 inches at 5K, uses digital ink and operates at 0.00W power when displaying static images. Both devices consume significantly less energy at their height of workload compared to traditional digital displays, a high priority for business customers. Continue reading Samsung Demos 75-Inch E-Paper Display and AI Smart Signs

Bookshop.org was launched in 2020 as a way for local bookstores to compete nationally against top names such as Barnes & Noble and Amazon. The outlet lets independent bookstores — even those without websites — set up a storefront on Bookshop.org, creating curated lists and themed pages. Readers could then visit these virtual bookstores and select one as their preferred shop. The idea was to bring local bookstore charm to the generic experiences available through larger services, and it has been called a lifeline for small shops. Now the company is adding ebooks with a reader app for Android, iOS and the Web. Continue reading Bookshop.org Adds Ebooks to Help Level Field for Indie Sellers

At CES 2025’s opening session on Tech Trends, futurist Brian Comiskey, the Consumer Technology Association’s senior director of innovation and trends, forecasted record retail revenues of $537 billion in 2025, representing a growth in hardware, software and services. He also enumerated the growth of AI as a continuing trend. Fueling this record growth is the dominance of Gen Z, which he dubbed “the first true digital natives.” Comiskey noted, however, that the incoming government proposal to establish tariffs threaten U.S. purchasing power for technology products. Continue reading CES: CTA Futurist Predicts the Impact of Latest Tech Trends

At CES 2025 in Las Vegas this week, the Consumer Technology Association (CTA) unveiled transformative trends and expected highlights of the massive trade show during a media preview on Sunday. CTA Senior Director of Innovation and Trends Brian Comiskey led a discussion on the rise of Gen Z, the increasing influence of artificial intelligence, and predicted a “Quantum Decade” for the 2030s. Sustainability, energy transitions, and human security, especially around food, also emerged as critical themes. “Innovation is never just one thing — it’s the convergence of technology and human-centric values that drives progress,” Comiskey noted. Continue reading CES: Tech Trends Focus on Gen Z, AI, the ‘Quantum Decade’

Walmart has closed its $2.3 billion all-cash acquisition of smart television maker Vizio. The deal increases the retail giant’s media clout, signaling an expansion of its video-based advertising efforts and interest in content-based marketing. “The acquisition of Vizio and its SmartCast operating system allows Walmart to serve its customers in new ways to enhance their shopping journeys,” Walmart said in concluding the deal, initiated in February. Walmart’s media efforts to date have focused around Walmart Connect, which works with brands to position ads across Walmart.com and in the company’s U.S. stores. Continue reading Walmart Closes $2.3 Billion Acquisition of Vizio, SmartCast OS

Amazon has joined the ranks of firms offering generative video tools, although its release is aimed only at advertisers, at least for now. Simply called Video Generator, it can turn a product image into a video that showcases the product and even demonstrates its features, “leveraging Amazon’s unique insights to vividly bring a product story to life.” At the company’s Accelerate 2024 conference Amazon also debuted Live Image, which lets brands create animated GIFs from stills, a customizable chatbot assistant for third-party sellers, and a new AI-powered recommendation engine based on customer interests. Continue reading Amazon’s Video Generator Turns Stills into Advertising Clips

After five months of testing, e-commerce giant Amazon is releasing its AI-powered shopping assistant, Rufus, on mobile throughout the U.S. via the Amazon Shopping app. By tapping the icon, shoppers can access a chat interface and query Rufus on topics such as the best portable speakers or summer dresses under $50. In time for this week’s Prime Day event, the new assistant can also provide status updates on orders. Rufus was trained on the Amazon catalog and other Internet content, so it can provide information on a wide variety of topics and reportedly also answer questions about politics and write short stories. Continue reading Amazon’s AI Shopping Assistant Rufus Is Ready for Prime Day

Netflix has selected Dallas, Texas and Pennsylvania’s King of Prussia as the first two cities for its massive location-based entertainment venues, set to open in 2025. Specifying “they’re not exactly theme parks,” the Netflix House destinations will feature shopping, eateries and “regularly updated” experiential activities that tie-in with major franchises like “Bridgerton,” “Stranger Things” and “Squid Game.” Netflix CMO Marian Lee says the company has already launched more than 50 experiences in 25 cities, with Netflix House representing “the next generation” venue for the streaming giant. Continue reading Netflix Plans to Open Two Entertainment Complexes in 2025