OpenAI is live with a retail companion it calls “shopping research” that helps consumers find viable purchase options based on detailed requirement parameters. Trained on a version of GPT‑5 mini, it can query on a virtually unlimited list of discovery constraints, sourcing only from “reliable retailers.” “Results are organic and based on publicly available retail sites,” OpenAI says, indicating there are no advertiser-boosted entries — not yet, anyway. Available on iOS, Android and the Web for logged-in ChatGPT users on the Free, Go, Plus, and Pro plans, OpenAI is making nearly unlimited usage available to all plans through the holidays. Continue reading OpenAI Continues Push into Retail with ‘Shopping Research’

Determined not to be left behind in the race to own the future of AI-assisted online shopping — which has everyone from Walmart, Amazon and OpenAI to TikTok scrambling for digital shelf-space — Google is adding conversational shopping in Google Search. The new shopping features, accessible in AI Mode powered by Gemini, include agentic checkout and the ability to “Let Google Call” local stores to ask about product availability. “Say goodbye to endless filter clicks and picking perfect keywords” and hello to chatting with your search agent like you’re shopping with a friend, Google says, “just in time for this holiday season.” Continue reading Google AI Shopping Adds Chat Search and Agentic Checkout

Meta is adding a social shopping spin to Facebook Marketplace in an effort to draw more young adults. The upgrade includes group features, AI insights and an easier checkout experience, the company says. Shoppers can now assemble Pinterest-like collections to share with friends, and people can “react and comment directly on Marketplace listings, helping others learn about item quality and discover unique finds,” Meta says. The company is also testing “collaborative buying,” which allows friends to join in the pre-purchase banter, “making it easier to coordinate pickup, negotiate prices, and get answers to your questions.” Continue reading Facebook Marketplace Gets Social Makeover with Help of AI

A year after launching its ultra-low-price digital shopping destination Haul as a tab on its website and app, e-commerce giant Amazon is launching a standalone app called Amazon Bazaar that sells the same inventory. The Amazon Bazaar standalone will initially bow in 14 additional territories, bringing the total availability of the company’s ultra-low-priced inventory to 25. Haul sells a wide range of fashion, home goods, and lifestyle products, most priced under $10, and some as low as $2. The app has helped Amazon compete with Chinese bargain sites Shein, Temu and TikTok Shop. Continue reading Low-Price Retail App Amazon Bazaar Launches in 14 Regions

Two years after launching in the U.S., TikTok Shop has a reported $19 billion in quarterly sales, rivaling the sales performance of eBay, which still leads by about a billion dollars, according to third-part TikTok analytics tool EchoTik. After getting off to what seemed to be a rocky start, the fact that it took only 24 months for TikTok Shop to became competitive with the 30-year-old eBay is drawing notice. A TikTok representative said TikTok Shop’s live-stream shopping segments were up 72 percent year-over-year as of September, with sales up by 120 percent as of June. Live-stream shopping is only one aspect of TikTok Shop. Others include shoppable videos, a marketplace and creator storefronts.  Continue reading TikTok Shop Reports $19 Billion Sales Quarter, Rivaling eBay

Amazon Q3 revenue was up 13 percent to $180.2 billion in the third quarter, compared with $158.9 billion in 2024. The AWS group that includes AI saw sales increase 20 percent year-over-year to $33 billion. The company reported that gross profit increased 38 percent to $21.2 billion for the quarter, due largely to consumer spending online and the demand for cloud computing. Amazon is the dominant player in the cloud space with about 30 percent of global share. However, investors have been cautious about AWS, which accounted for 65 percent of the company’s total operating income in Q3. Since 2022, competition has heated up with OpenAI’s ChatGPT signing on with Microsoft Azure. Continue reading AWS, Cloud and AI Help Drive Impressive Quarter for Amazon

Amazon wants to save customers time shopping by helping them reach an informed decision more quickly using AI. The new “Help Me Decide” feature aims to pair people with the right product “with the tap of a button” that produces “one clear recommendation.” This includes an explanation of why the product is right for you “based on your specific needs and preferences,” ascertained via analysis of your browsing history. If you’ve been perusing similar products but haven’t yet purchased, the “Help Me Decide” button will appear at the top of the product detail page. It can also be accessed by tapping “Keep shopping for” on the homepage if you want to pick up where you left off in a previous browsing session. Continue reading Amazon: ‘Help Me Decide’ Uses AI to Help Shoppers Choose

Amazon has developed smart glasses to help its delivery drivers navigate the world more efficiently, improving navigation, identifying hazards and having instant access to cargo data. The wearable was “designed and optimized with input from hundreds of Delivery Associates (DAs), drivers who work for Delivery Service Partners (DSPs)” and use “advanced computer vision processing and AI integration for seamless driver experiences,” according to Amazon. The eyewear helps DAs scan packages, follow turn-by-turn walking directions and capture proof of delivery — all without the help of a phone, creating a hands-free documentation experience. Continue reading Smart Glasses Use AI to Help Amazon Drivers with Deliveries

Walmart has partnered with OpenAI to make its products, as well as those from its Sam’s Club wholesale warehouse, available for purchase within ChatGPT. The AI-first shopping experience is designed to shift the purchasing interface “from reactive to proactive as it learns, plans and predicts, helping customers anticipate their needs,” according to Walmart. The transition is expected to take place over the next few months, allowing customers to purchase nearly every product on the Walmart and Sam’s Club websites through the chatbot, except for fresh food. Benefits like points and free shipping will continue to apply. Continue reading Walmart Making Products Available for Purchase via ChatGPT

Visa is rolling out a foundational framework for agentic commerce. Called the Trusted Agent Protocol, Visa says it enables secure communication between AI agents and merchants during every step of an agentic AI e-commerce transaction. The launch comes as AI-driven traffic to U.S. retail websites has grown by more than 4,700 percent this past year, Visa says, citing Adobe Research data. Visa is making the protocol, which was developed in concert with Cloudflare, available to others using an “open, ecosystem-wide approach” that aligns with global standards bodies including the Internet Engineering Task Force (IETF), OpenID Foundation and EMVCo. Continue reading Visa Intros Agentic Shopping Protocol as AI Shopping Surges

OpenAI’s ChatGPT is expanding its functionality to include in-app shopping. The new feature, called Instant Checkout, is powered by the Agentic Commerce Protocol developed by OpenAI and Stripe. ChatGPT Plus, Pro, and Free users in the U.S. can now buy products conversationally, starting with domestic Etsy sellers. Shopify’s merchants will be added soon, with plans to ramp up to “more than a million” of the e-commerce platform’s clients, including Glossier, Spanx and Vuori. The move lays the groundwork for OpenAI’s segue to agentic shopping. Instant Checkout currently supports only single-item purchases, with multi-item carts coming soon, according to OpenAI. Continue reading OpenAI ‘Instant Checkout’ Adds In-App Shopping to ChatGPT

Pinterest is introducing new ad formats along with an updated ad manager tool. Currently in beta, the debuting Top of Search ad configuration aims to leverage visual search by inviting advertisers to perch atop search returns and results for Related Pins queries. The company is also making local inventory ads generally available so local merchants can highlight products available in nearby stores. Also unveiled at the Pinterest Presents summit last week was Pinterest Media Network Connect, which allows advertisers to securely link campaigns to media networks on the platform. Continue reading Pinterest Introduces New Ad Tools Ahead of Holiday Season

EBay has entered into a definitive agreement to acquire Norway-based consumer-to-consumer (C2C) social marketplace Tise, which specializes in secondhand fashion and home furnishing goods and is popular with Gen Z and Millennial shoppers. Founded in 2014, Tise currently has about 2.5 million registered users in the Nordic region and has raised $45 million over three funding rounds. EBay says Tise’s community engagement features, including the ability to follow sellers and receive personalized product recommendations by ‘liking’ and commenting on listings, will enrich the eBay C2C experience. Financial terms for the acquisition were not disclosed. Continue reading eBay Set to Purchase Norway’s Social Shopping Platform Tise

Google has introduced the Agent Payments Protocol (AP2), an open protocol designed to securely address the challenges of having AI agents make payments on behalf of humans. AP2 can be used as an extension of the Agent2Agent (A2A) protocol and Model Context Protocol (MCP). “In concert with industry rules and standards, it establishes a payment-agnostic framework for users, merchants, and payments providers to transact with confidence across all types of payment methods,” explains Google, listing American Express, Coinbase, Etsy, Intuit, Mastercard, PayPal and Salesforce among 60 collaborators that provided development input. Continue reading Google AP2 Protocol Allows AI to Make Payments for Humans

Pinterest has added multiple “where-to-buy” options it says make it easier for consumers to shop with Pins. This new menu of links allows brand advertisers to drive potential customers to a selection of purchase sites instead of a single source, surfacing multiple in-stock retailer options for a product directly from an ad. Pinterest claims the new presentation format offers richer purchase data and new CPG opportunities. Advertisers will no longer face the “tough choice” of directing shoppers to a retail site for a familiar purchase experience but losing valuable insights or linking to their own site and sacrificing lower-funnel performance. Continue reading Pinterest Says Where-to-Buy Links Add Richer Purchase Data