Amazon has added agentic AI capabilities to Amazon Connect, the neural text-to-speech tool that provides AI-powered customer service support and analytics in real time. Connect is capable of neural text-to-speech in more than 30 languages and also delivers automated speech recognition. Leveraging advanced speech models from Nova Sonic, the Connect agents “deliver natural, human-like conversations, responding with the right pace, tone, and understanding across multiple languages and accents,” Amazon says. The company has also integrated third-party automated speech recognition and text-to-speech solutions from Deepgram and ElevenLabs with Connect. Continue reading Amazon Adds Agentic AI to ‘Connect’ Customer Service Tool

Amazon introduced Contact Lens for Amazon Connect and Amazon Kendra, two AI-enabled tools to help enterprise customers gain more information from data found in multiple sources. Both services, available for preview now on Amazon Web Services, assist cloud customers in incorporating natural language processing in a timely fashion. According to Amazon, Contact Lens for Amazon Connect and Amazon Kendra’s functionality are based on the integration of machine learning. Both services are plug-and-play. Continue reading Amazon Web Services Unveils AI Tools for Enterprise Clients