Reporter Takes Warehouse Job to Infiltrate the Online-Shipping Machine

  • What happens after you click BUY?
  • Human rights reporter Mac McClelland takes an in-depth look at the often “demoralizing and dehumanizing” work environment of online shipping facilities.
  • McClelland details the hiring process, training procedures, low wages, employee competition, warehouse culture, management techniques, the many reasons that can lead to being fired and much more.
  • “They need you to work as fast as possible to push out as much as they can as fast as they can,” writes McClelland for Mother Jones. “So they’re gonna give you goals, and then you know what? If you make those goals, they’re gonna increase the goals. But they’ll be yelling at you all the time. It’s like the military. They have to break you down so they can turn you into what they want you to be. So they’re going to tell you, ‘You’re not good enough, you’re not good enough, you’re not good enough,’ to make you work harder.”
  • “Don’t say, ‘This is the best I can do,'” she adds. “Say, ‘I’ll try,’ even if you know you can’t do it. Because if you say, ‘This is the best I can do,’ they’ll let you go. They hire and fire constantly, every day. You’ll see people dropping all around you. But don’t take it personally and break down or start crying when they yell at you.”

2 Comments

  1. Will this become a social issue similar to that for Apple’s China workers? If Kiva catches on there will be fewer workers overall. But the question then becomes can the U.S. economy generate enough jobs for everyone?
    http://www.youtube.com/watch?feature=player_embedded&v=6KRjuuEVEZs

  2. Will this become a social issue similar to that for Apple’s China workers? If Kiva catches on there will be fewer workers overall. But the question then becomes can the U.S. economy generate enough jobs for everyone?
    http://www.youtube.com/watch?feature=player_embedded&v=6KRjuuEVEZs

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