Salesforce is reimagining Slack as a conversational AI assistant with agentic capabilities that can also serve as the gateway to third-party agents within the operating system. The upgrade, which is expected to be complete by the end of the year, will feature native AI experiences built into Agentforce for Sales, IT and HR Service, Tableau and more. Salesforce’s Slack redesign could position the app to compete with Microsoft’s Copilot and Teams as the conversational AI layer inside an enterprise’s daily workflow — the place to talk to both people and agents, accessing and interacting with a company’s data. Continue reading Salesforce Retools Slack as Agentic AI Assistant for Enterprise

Amazon is updating its AI business toolkit with a new automation subscription designed to speed office work. Amazon Web Services (AWS) is rolling out Quick Suite, an agentic AI application that connects across internal repositories and, via the model context protocol (MCP) to more than 1,000 third-party business apps. The result aims to transform how employees “find insights, conduct deep research, automate tasks, visualize data, and take actions across apps,” according to AWS. “Working with an AI agent is now as simple as chatting with a teammate,” Amazon suggests, explaining that “Quick works to help you go from insight directly to action.” Continue reading AWS Quick Suite a One-Window AI Integration and Agent Tool

Google is launching new subscription AI services that aim to help businesses build agents. Gemini Enterprise starts at a monthly fee of $30 per user for large organizations, while the $21 per person monthly Gemini Business is aimed at smaller clients. Premade Google agents are packaged with the new subscriptions to pave the way for automated software development, data science and customer engagement efforts. Access to agents from Workday and others is also provided, and they can draw on data from Microsoft, Salesforce and Box. The Google launch was announced just a few days after OpenAI revealed that tools from third-party apps can now be accessed in ChatGPT. Continue reading Google Launches No-Code AI Agent Tools for Enterprise Users

“There will soon be more machines in the workforce than humans,” predicts Cisco President and Chief Product Officer Jeetu Patel. The good news is, “that’s how we are going to deliver on the promise of 8 billion people amplified to have the throughput capacity of 80 billion,” Patel told the crowd at the WebexOne conference in San Diego where the networking giant emphasized a message of “connected intelligence” with AI embedded “deeply and natively” across its flagship collaboration platform Webex. During the event, Patel promised smarter meetings, automated tasks and better security and reliability with Webex. Continue reading Cisco Shares Its Vision of Workplace AI at Webex Conference

Google has introduced the Agent Payments Protocol (AP2), an open protocol designed to securely address the challenges of having AI agents make payments on behalf of humans. AP2 can be used as an extension of the Agent2Agent (A2A) protocol and Model Context Protocol (MCP). “In concert with industry rules and standards, it establishes a payment-agnostic framework for users, merchants, and payments providers to transact with confidence across all types of payment methods,” explains Google, listing American Express, Coinbase, Etsy, Intuit, Mastercard, PayPal and Salesforce among 60 collaborators that provided development input. Continue reading Google AP2 Protocol Allows AI to Make Payments for Humans

AI is now part of every paid Slack subscription, and the platform continues building out its agentic OS with new features including enterprise search connectors, writing assistance, and contextual definitions embedded in the app. The Enterprise+ plan, which scales AI company-wide, now includes AI for drafting documents and answering questions using information stored in Slack chats and connected apps. Business+ is adding recaps, translations, workflow generation and AI-powered search, while the entry-level Pro tier offers AI summarization for conversations in channels, threads and huddles, making it easier to stay current on communications. Continue reading Slack to Roll Out New AI Features for Enterprise Collaboration

Meta Platforms has purchased artificial intelligence voice technology startup PlayAI for an undisclosed sum. The entire PlayAI staff will segue to Meta this month, reporting to Johan Schalkwyk, who was recently hired by the social giant from another voice startup, Sesame AI. Co-founded at Y Combinator by Mahmoud Felfel and Hammad Syed, PlayAI launched with a Chrome plugin that delivered audio versions of printed articles, later evolving into a broader AI voice platform. The main product, the Play 3.0 model, supports more than 30 languages and enables the quick creation of voice agents for things like sales and customer support. Continue reading Meta Platforms Acquires Real-Time Voice Tech Startup PlayAI

Salesforce has entered into a definitive agreement to acquire AI-powered cloud data management Informatica for $8 billion. The move will boost Salesforce’s presence in the enterprise space, combining two large, established software firms. Salesforce says the move will enhance its ability to deliver agentic AI via “Informatica’s rich data catalog, data integration, governance, quality and privacy, metadata management, and Master Data Management (MDM) services.” Informatica will help the Salesforce platform establish “a unified architecture for agentic AI — enabling AI agents to operate safely, responsibly, and at scale across the modern enterprise,” according to Salesforce. Continue reading Salesforce Agrees to Buy Data Firm Informatica for $8 Billion

Agentic AI company Moveworks has opened an AI Agent Marketplace that launches with more than 100 pre-built agents, enabling users to discover, install, and deploy AI assistants that automate business processes. Agentic AI is booming, as businesses seek to offload tasks from human workers to software. To support that, new companies and existing ones have started providing pre-built agents that are more convenient than building them from scratch. “What once took weeks to build can now be installed and deployed in mere minutes,” Moveworks says, touting its library offerings. Continue reading Moveworks Joins Competition in Offering Enterprise AI Agents

Adobe is challenging Salesforce and other customer management platforms with a suite of AI agents launching within its flagship Adobe Experience platform. Adobe’s customizable Experience Platform Agents can perform tasks like optimizing websites, generating content, identifying targeted audience sectors and more. New tools include the Adobe Experience Agent Orchestrator and Brand Concierge, which serves customers a personalized website experience based on prior interactions. Introduced at Adobe Summit 2025, the new products are engineered to drive Customer Experience Orchestration (CXO) in the era of artificial intelligence. Continue reading Adobe Unveils Host of AI-Powered Customer Experience Tools

Amazon is ramping up its AI activity, reportedly planning to release its own advanced reasoning model as part of the company’s Nova family. The Nova line was introduced in December at re:Invent and the new addition could debut as early as June. Its reasoning prowess is being compared to the abilities of OpenAI’s o3-mini and DeepSeek-R1. But reports say Amazon is taking the hybrid reasoning approach embraced by Anthropic’s Claude 3.7 Sonnet (Amazon has a 10 percent stake in Anthropic). The e-retail giant is also preparing for an agentic AI push, having established a dedicated unit, reports say. Continue reading Amazon Plans an AI Push with Nova Reasoning Model, Agents

In an expansion of their existing strategic partnership, Salesforce and Google have entered into a seven-year, $2.5 billion deal that will allow Salesforce customers to build Agentforce agents using Gemini and to deploy Salesforce on Google Cloud. The companies plan to more tightly integrate connections between platforms like Salesforce Service Cloud and Google Cloud’s Customer Engagement Suite, as well as Slack and Google Workspace, “empowering AI agents and service representatives with unified data access, streamlined workflows, and advanced AI capabilities, regardless of platform,” the companies said. Continue reading Salesforce Brings Gemini to Agentforce in $2.5B Google Deal

Microsoft’s expansion of AI agents within the Copilot Studio ecosystem was a central focus of the company’s Ignite conference. Since the launch of Copilot Studio, more than 100,000 enterprise organizations have created or edited AI agents using the platform. Copilot Studio is getting new features to increase productivity, including multimodal capabilities that take agents beyond text and Retrieval Augmented Generation (RAG) enhancements to enable agents with real-time knowledge from multiple third-party sources, such as Salesforce, ServiceNow, and Zendesk. Integration with Azure is expanded as 1,800 large language models in the Azure catalog are made available. Continue reading Microsoft Pushes Copilot Studio Agents, Adds Azure Models

Runway is launching Act-One motion capture system that uses video and voice recordings to map human facial expressions onto characters using the company’s latest model, Gen-3 Alpha. Runway calls it “a significant step forward in using generative models for expressive live action and animated content.” Compared to past facial capture techniques — which typically require complex rigging — Act-One is driven directly and only by the performance of an actor, requiring “no extra equipment,” making it more likely to capture and preserve an authentic, nuanced performance, according to the company. Continue reading Runway’s Act-One Facial Capture Could Be a ‘Game Changer’

Microsoft next month moves to public preview with a Copilot Studio feature that lets users create autonomous AI agents. The agents had been in private preview since the spring, and the tech giant’s move to take them public comes after Salesforce launched its own agentic program in September. Microsoft also has plans to add 10 autonomous agents to Dynamics 365, an enterprise suite geared toward resource planning and customer relationship management. Microsoft announced the news this week at its “AI Tour” event in London. Copilot is Microsoft’s branded AI assistant, while Copilot Studio lets people customize their Copilot assistants. Continue reading Microsoft Widens Copilot AI Agent Preview, Adds Templates