Amazon is testing two AI-powered systems as customer support agents, one of which will automatically field customer calls without human intervention and the other which will help human service agents respond more quickly to requests. Amazon applied-science manager Jared Kramer said the AI agents rely on machine learning and refer requests they can’t handle to human agents. Amazon also debuted its cashierless “Go” technology in a large grocery store, in advance of possibly licensing the system to other retailers. Continue reading Amazon Tests AI Customer Support Agents, Opens Go Market

A research team at Google’s AI unit DeepMind, led by Ali Eslami and Danilo Rezende, has created software via a generative query network (GQN) to create a new perspective of a scene that the neural network has never seen. The U.K.-based unit developed the deep neural network-based software that applies the network to a handful of shots of a virtual scene to create a “compact mathematical representation” of the scene — and then uses that representation to render an image with a new perspective unfamiliar to the network. Continue reading DeepMind Intros Intriguing Deep Neural Network Algorithm