Walmart AI Super Agents Organized to Improve Ease-of-Use
July 28, 2025
Multinational retail giant Walmart has created dozens of AI agents in the past months. Now the company is overhauling how the agents are organized in hopes of making them easier to use. The AI assistants will be sorted into four categories of “super agents” designed to interact with customers, vendors, retail employees and software engineers. The vendor category will serve both Walmart’s suppliers and third-party merchants who have digital storefronts at Walmart.com. According to the retailer, each group of super agents will draw on the capabilities of multiple behind-the-scenes agents and present them to users via a unified interface.
The overhaul represents “a natural evolution based on the fact that the company found so many different use cases for AI agents,” The Wall Street Journal writes, quoting the retailer’s CTO Suresh Kumar saying the company wanted to “dramatically simplify.”
“If I have an agent that helps you with your payroll and I have a different agent that helps you with identifying merchandising trends, you shouldn’t have to remember that and switch between those two,” he suggests.
The super agents have their own names — Sparky, the consumer concierge, “designed to handle everything from routine grocery orders to complex purchase research,” Forbes reports, adding that “Walmart executives predict that traditional search boxes will become obsolete as result of Sparky.”
Marty is “for suppliers and advertisers,” Forbes says, explaining that an Associate Agent will assist employees while a Developer Agent is assigned to systems builders.
To help implement its AI ambitions, the company has hired Instacart’s Daniel Danker, who will report directly to Walmart CEO Doug McMillon.
At Instacart, Danker was head of product strategy and consumer experience. Prior to Instacart, he worked at Uber, managing Uber Eats. Walmart is also seeking to hire an AI platforms leader who will report to Kumar.
“Danker joins Seth Dallaire, another former Instacart staffer, who now serves as chief growth officer of Walmart U.S.,” reports Bloomberg, adding that Instacart CEO Fidji Simo announced in May she was exiting to join OpenAI as head of its applications business, starting August 18.
“Artificial intelligence is already changing how we work,” McMillon told WSJ. “Learning and applying what we learn, as we build new tools, is the responsibility and an opportunity for all of us to improve experiences for our customers, members and fellow associates.”
Walmart shares its use of AI, automation and other smart tools in “Retail Rewired,” a behind-the-scenes look at how it gets merchandise to customers.
Related:
Walmart Touts AI for Fraudulent Marketplace Seller Detection, Retail Dive, 7/24/25
How Walmart, Amazon, and Other Retail Giants Are Using AI to Reinvent the Supply Chain, Fortune, 7/23/25
Google, Walmart Separately Set Off an AI Chain Reaction, MediaPost, 7/24/25
No Comments Yet
You can be the first to comment!
Leave a comment
You must be logged in to post a comment.