Many consumers have found that the fastest way to get a response from a company is to send a tweet, but the 140-character length and the public nature of the social network limit the conversation. Hootsuite Media, the maker of the popular social media management app, is rolling out a solution: a feature that allows businesses to initiate calls with their customers via Twitter. Consumers who send the company tweets will get a reply with a phone number so that they can talk offline. Continue reading Hootsuite Takes Customer Service from Twitter to Phone Calls