Meta Platforms is combining Facebook and Instagram support into a single hub and using AI to improve outcomes for customers seeking help. “In the past year, new account hacks decreased by more than 30 percent globally on Facebook and Instagram and recovering an account is now faster and simpler with the help of AI,” Meta said announcing the change. Users can now report account issues, find answers by querying Meta AI-powered search, and more. The update is coming to iOS and Android for both platforms. Meta is also testing an AI support assistant for Facebook that offers “instant, personalized help.” Continue reading Meta Combines Facebook, Instagram Support into Single Hub

TikTok has rolled out a Security Checkup tool designed to help users secure their accounts. Security settings can now be reviewed and updated from a single screen, similar to security dashboards used by Google and Instagram. A step-by-step guide to the new feature encourages users to make their accounts safer by enabling more security features. The social media platform owned by China-based ByteDance is in the final days of a 75-day extension allowing it to continue U.S. operations after Congress deemed it a national security threat and enacted legislation requiring it to be sold or banned by January 15. Continue reading TikTok Adds Security Checkup to Help Users Secure Accounts