Autodesk, Amazon Tweak Digital Assistants to Be More Natural

Autodesk is rolling out a new version of its Autodesk Virtual Agent (AVA) to replace its text-only chatbot in mid-May. AVA features an animated face and a New Zealand accent, with emotional responses that the company hopes will help customers engage. For example, if a customer says he’s having trouble, AVA will frown, say she’s sorry and ask how she can help, explains Autodesk manager of digital support channels Rachael Rekart. In doing so, Autodesk is following a trend of companies installing virtual assistants that are more helpful and personable. Amazon, for example, is updating Alexa to be smarter and more conversational. Continue reading Autodesk, Amazon Tweak Digital Assistants to Be More Natural

Amazon, Google, Microsoft Democratize AI Tools in the Cloud

Recently, Microsoft software that integrates machine learning spotted a temperature problem in a massive beer vat at Deschutes Brewery, and automatically fixed it, saving the company from a big loss. Deschutes Brewery accesses the software via Microsoft’s cloud computing service, a growing trend among all kinds of businesses relying on such tools from Amazon and Google as well as Microsoft. Use of AI is becoming more widespread as it becomes available as software in the cloud, rather than a huge hardware expenditure. Continue reading Amazon, Google, Microsoft Democratize AI Tools in the Cloud

International Law Enforcement Takes Down Avalanche Botnet

An international team of law enforcement agencies and security firms just took down “Avalanche,” a botnet that has been engaged in phishing attacks and at least 17 different malware families since at least late 2009. The team took offline more than 221 servers and more than 800,000 domain names used by Avalanche, and conducted searches and arrests in five countries, according to a statement released by the FBI and U.S. Department of Justice. Avalanche malware impacted victims in over 180 countries. Continue reading International Law Enforcement Takes Down Avalanche Botnet

Apple Pay Gains Momentum, Partners with More Companies

Apple recently announced it has partnered with dozens of new companies interested in adopting its Apple Pay e-commerce product, which allows customers to make in-store transactions with a touch of their iPhones. Partnerships with various retail stores, startups, and financial institutions represent the early adopters of Apple’s new product. Apple Pay has already outperformed other rival smartphone e-commerce products from Google, Verizon and AT&T.  Continue reading Apple Pay Gains Momentum, Partners with More Companies