In the “risk factors” section of its annual report, e-commerce leader Amazon listed counterfeit products, stating that the company may be “unable to prevent sellers in our stores or through other stores from selling unlawful, counterfeit, pirated, or stolen goods, selling goods in an unlawful or unethical manner … or otherwise violating our policies.” This is a first for the tech giant, which had never discussed the ongoing problem. In principle, it has a “zero tolerance” policy but the site is full of merchants selling knockoffs. Continue reading Amazon Has Growing Problem of Third-Party Counterfeiters

Industry consortium Digital Entertainment Content Ecosystem (DECE) plans to shutter the UltraViolet cloud-based digital media locker on July 31. However, users are advised not to delete their accounts. According to the UltraViolet site, “You can continue to access your UltraViolet movies and TV shows through the retailer(s) linked to your UltraViolet Library” between now and the shutdown date, after which, “Your UltraViolet Library will automatically close and, in the majority of cases, your movies and TV shows will remain accessible at previously-linked retailers.” Continue reading Cloud Movie Locker UltraViolet Plans to Close This Summer

A regional court in Munich recently ruled that Amazon’s click-to-purchase Dash buttons for Prime members violate German consumer protection legislation. Based on the contention that the thumb-sized, adhesive Dash buttons do not always provide the latest pricing information, the court ordered Amazon to halt taking purchase orders through the Wi-Fi-connected devices. The decision follows a case brought against Amazon by a German consumer protection watchdog group that says it took action after fielding complaints by consumers. Germany is Amazon’s second largest market. Continue reading German Court Rules That Amazon Dash Button Violates Law

IBM chair, CEO and president Ginni Rometty made her second CES keynote appearance and focused on artificial intelligence, big data, quantum computing, and closing the skills gap in computer science in a series of onstage conversations. Rometty drew a distinction between big data and deep data as she explained that there is a tremendous amount of information collected for specific analysis, but there is a wealth of analytical and predictive opportunity yet available. As an example, she cited analysis of fingernails as a means of predicting health issues or weather data to better forecast mid-air turbulence. Continue reading Keynote: IBM Chief Uses Case Studies to Explain Deep Data

At CES in Las Vegas, HTC unveiled an upgrade to its Vive Pro VR headset, the Vive Pro Eye, featuring integrated eye tracking for in-app controls, analysis of user attention and foveated rendering. The last item relates to the ability of cameras in the headset to precisely track the position of the eyes’ pupils to enable the GPU to focus processing on that location. With foveated rendering, the GPU is said to save 30 percent over its power, which can be used to conserve power or increase detail within the rendered area. Continue reading HTC Unveils New Vive Pro Headset with Foveated Rendering

The advent of 5G doesn’t mean that 4G is going away any time soon, explained industry leaders at CES. “It’s not a light switch,” suggested AT&T Mobility vice president, IoT solutions Joe Mosele. “There’s still room for 4G LTE to grow, and it will continue to be a complement to 5G.” Boingo Wireless chief technology officer Derek Peterson added that, “we’ll see gigabit speeds on LTE.” “You’ll see continuous advancements with Wi-FI as a component as well as unlicensed spectrum and near-band IoT,” he said. “It’s an evolutionary cycle.”

Continue reading CES Research Summit: Experts Consider 5G Tech, Use Cases

Internet of Things is no longer just about smartwatches and fitness bands. At CES 2019, 5G enables ubiquitous connectivity — from tractors to robots. TechRadar mobile editor David Lumb presided over a panel of speakers from companies as diverse as John Deere, LG Electronics and Bosch. “We have a huge need for our machines to be connected,” said John Deere director of digital solutions Lane Arthur. “All our machines are enabled with 4G and we’re already moving a lot of data. 5G will enable us to do more.” Continue reading CES Panel: 5G and Internet of Things From Robots to Tractors

Amazon plans to build more Whole Foods stores across the United States, indicate sources, with the goal of adding more customers within reach of the company’s two-hour delivery service. The move is a transformation for the grocery store, which had slowed its growth in the years before Amazon’s 2017 purchase for about $13.5 billion. Although Amazon wouldn’t comment on expansion plans, sources say that Whole Foods staffers are searching for potential retail space in Idaho, Utah and Wyoming, which currently don’t have Whole Foods stores. Continue reading Amazon to Expand Whole Foods Stores, Prime Now Delivery

Location data has become big business. According to recent research from The New York Times, at least 75 companies receive reams of precise, anonymous location data from apps with enabled location services. Some of these companies state they track up to 200 million mobile devices, to collect such data, which they sell, use or analyze for customers such as advertisers, retail companies and financial outlets including hedge funds. The location-targeted advertising industry is valued at $21 billion this year. Continue reading The Industry Built Upon Analyzing, Selling Your Location Data

To battle Amazon’s ubiquity and customers’ fickle loyalty, some retailers are testing the new Customer 360 software from Salesforce.com and Freshworks to improve their customer service. The software lets retailers build shopper profiles similar to Facebook to better understand what each customer wants and increase the odds that he or she will become more loyal to the retailer in question. Other strategies retailers are employing are the use of improved chatbots and better customer support training. Continue reading Retailers Adopt Software, Chatbots to Hone Customer Service

In India, Facebook and Reliance Industries Limited, the latter headed by India’s richest man, Mukesh Ambani, have teamed to encourage citizens to go online and join messaging service WhatsApp. India is already the world’s fastest growing Internet market, and the two companies have sent out marketing teams that use entertainment to educate and entice people to upgrade or sign up for the first time, offering cheap phones and rates with the Reliance Jio network as well as Facebook’s popular messaging service. Continue reading Reliance and Facebook Join Forces to Find New Indian Users

NBCUniversal introduced its Contextual Intelligence Platform, a machine learning-powered tool that places ads in the most relevant spots across its many media properties. The tool examines program scripts, closed captions, and visual descriptions of the program and ads to find the best moment for an advertiser’s spot. The tool also relies on proprietary algorithms to gauge the emotionality of each scene. NBCU is beta-testing the system with three to five advertisers, and plans to release it in early 2019. Continue reading NBCU Testing Machine Learning Tool for Better Ad Placement

Nielsen Holdings and Microsoft are partnering on a cloud-based platform, Nielsen Connect, to help retailers gain insights from its consumer and operational data related to, respectively, media/TV ratings, and purchases of consumer goods. Nielsen chief technology/operations officer John Tavolieri noted that, given the value of the data, the industry has thus far not found a good way to “unlock” it. Nielsen’s data will be loaded to Microsoft Azure where the latter’s AI tools and APIs will enable users to search. Continue reading Nielsen and Microsoft Partner on Cloud-Based Platform for Data

Seattle-based Amazon finally announced that it has selected two locations for its next major corporate outposts. Referring to the planned sites as headquarters, the company will eventually bring 25,000 employees to both Long Island City in Queens, New York and the Crystal City area in Arlington, Virginia, outside of Washington DC. Amazon also revealed plans to build a third facility in Nashville, Tennessee — an operations facility that will house 5,000 employees. The new headquarters are expected to cost $5 billion in construction and investments. Continue reading Amazon Confirms Selection of New York and Virginia for HQ2

To better compete with Walmart and Target for online holiday shopping, Amazon will offer free shipping without the $25 minimum purchase required of shoppers who are not Prime members. This first-time Amazon offer is good only in the U.S., and will be in effect from November 5 until Amazon can no longer promise delivery in time for Christmas, typically five to eight days. Also for the upcoming holiday season, Amazon plans to add 100,000 staffers, fewer than the last two holiday seasons, evidence that the company is successfully automating operations. Continue reading In First, Amazon Offers Free Holiday Shipping for All Orders