Study: Declining Customer Satisfaction with TV, Internet Service

Customer satisfaction with cable TV, Internet and phone service providers has fallen to a seven-year low, according to a study from the American Customer Satisfaction Index. When surveyed about satisfaction involving 43 industries, consumer response placed television and Internet companies tied for last place. Recent merger talks have placed TV and Internet providers under particular scrutiny, while disappointing customer service and rising prices have taken on a different dynamic in an era of streaming options such as Netflix, Amazon and Hulu. Continue reading Study: Declining Customer Satisfaction with TV, Internet Service

AMC Banks on Quality Over Quantity with New Reclining Seats

AMC, the nation’s second largest movie theater chain, has decided to swap many of its traditional theater seats with reclining models at 1,800 of its 5,000 locations. This switch will remove up to two-thirds of an auditorium’s seating capacity. In the next five years, AMC plans to spend around $600 million to make the renovations, which cost between $350,000 and $500,000 per auditorium. The swap will occur only in locations that need to attract more customers. Continue reading AMC Banks on Quality Over Quantity with New Reclining Seats

Apple’s Settlement in E-Book Case Will Likely Pay Consumers

Apple has ended its civil class-action lawsuit over the price of e-books with a settlement that is worth an estimated $100-$300 million. Last year, a federal judge ruled that Apple broke antitrust laws by driving up the prices of e-books in cooperation with five major U.S. publishers. If Apple’s appeal of last year’s case is unsuccessful, the tech giant may be paying out millions to e-book customers. The terms of the settlement also cancel a damages trial set for July. Continue reading Apple’s Settlement in E-Book Case Will Likely Pay Consumers

UPS: Free Shipping Attracts More Online Shopping Customers

UPS’s “Pulse of the Online Shopper” survey shows that 93 percent of customers are willing to take some action in order to qualify for free shipping. Not only will people do more to get free shipping, but 58 percent have also cancelled orders because shipping costs were too much, with 50 percent doing the same because the shipping wasn’t free. Along with attraction to free shipping, there has also been a 12 percent increase in the amount of people that have returned an item.

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Study Measures Influence of New Technology on In-Store Sales

Deloitte’s recent study, “The New Digital Divide: Retailers, Shoppers, and the Digital Influence Factor” shows that digital technologies are an integral part of the entire shopping experience since they influence $1.1 trillion of in-store retail sales. By the end of 2014, the percentage of in-store sales that digital technologies influence will increase from the current 36 percent to 50 percent. The retail categories most influenced by digital include electronics, furniture and sporting goods. Continue reading Study Measures Influence of New Technology on In-Store Sales

Cable Execs Call for Action to Challenge Online Competitors

Cable industry executives gathered at the NCTA Cable Show to discuss growing competition from online video content providers, and the need for cable TV to improve delivery systems of cable programming across all devices. By improving the consumer experience and video-on-demand services, cable companies hope to “protect their turf” from the likes of Netflix and Hulu. Also, leaders in the cable industry recognize the need to find a solution for rising cable TV prices. Continue reading Cable Execs Call for Action to Challenge Online Competitors

Ultra HDTV Sees Jump in Model Options and Drop in Prices

Ultra high-definition TV prices are plummeting as more models enter the market, and many of those models will be revealed at CES in Las Vegas this week. When Ultra HDTVs first entered the market, prices ranged from $9,000 to $25,000, yielding little interest from most consumers. Now, many of them have seen prices slashed to just a couple thousand dollars, and those price reductions — combined with more options in the market — are drawing the attention of potential buyers. Continue reading Ultra HDTV Sees Jump in Model Options and Drop in Prices

TV Ratings Consistently Declining as Consumers Go Mobile

Media consumers are spending more time on mobile devices and less time watching television, and ratings from the past couple of years suggest that cable TV is on the decline. Since 2010, about 5 million people have ended their cable and broadband subscriptions. And for the first time ever, less than half of major broadband companies’ subscribers pay for cable TV. Broadcast and cable TV ratings have been heading downward since the end of 2011. Continue reading TV Ratings Consistently Declining as Consumers Go Mobile

YouTube Changes Ad Revenue Split: No More Sweetheart Deals

As its contracts with producers come up for renewal, YouTube is changing its terms for ad revenue splits, no longer providing major Hollywood players like CBS or Warner Bros. with special deals over smaller names such as Machinima or AwesomenessTV. Previously, YouTube offered up to 70 percent of its ad revenue to encourage film and TV producers to place content on the site. Now that YouTube has exploded in popularity, it plans to keep 45 percent of all advertising profits starting in January. Continue reading YouTube Changes Ad Revenue Split: No More Sweetheart Deals

BlackBerry Selling Phones Directly After Bleak Earnings Report

If things weren’t already looking bleak enough for BlackBerry, the company released its latest earnings report on Friday. Second quarter results for the three months ending August 31 show revenue of $1.6 billion, down 49 percent from the previous quarter and 45 percent from the same quarter last year. The company also reported an adjusted loss of $248 million. And on the heels of a near $1 billion inventory markdown, BlackBerry announced it will start directly selling unlocked smartphones. Continue reading BlackBerry Selling Phones Directly After Bleak Earnings Report

Not Enough Money to Go Around for Online Video Ads?

Online video continues to rise in popularity and online video advertising rates are falling. Prices for ads on top-tier sites in 2012 last year were down by 10 percent from 2011, according to estimates from video-ad company BrightRoll. And of the 39 billion videos viewed online in December, only 23 percent carried video ads, according to comScore. While there’s room for ad growth, there may not be enough money to go around. Continue reading Not Enough Money to Go Around for Online Video Ads?