With over half-a-million podcasts today, discoverability is often difficult for consumers. To make the process easier, Pandora has come up with its algorithm-based Podcast Genome Project, first announced a year ago and just released in beta. Pandora rose to success with its initial Music Genome Project, and the Podcast version is similar, in that it uses more than 1,500 tags to create a recommendation engine. Also similar to the Music Genome Project, the Podcast Genome Project relies on humans as an adjunct to the algorithms. Continue reading Pandora Launches Beta Version of Podcast Genome Project

Facebook’s video clips get over 8 billion views a day on average, but people with bad Internet connections or disabilities often don’t have access to them. That led Facebook to create VideoStory, which the company described in a research paper as “A Dataset for Telling the Stories of Social Media Videos.” The paper, to be delivered at the Conference on Empirical Methods in Natural Language Processing, noted that, “automatically telling the stories using multi-sentence descriptions of videos would allow bridging this gap.” Continue reading Facebook’s VideoStory Relies on AI to Automate Storytelling

European Union Institute researchers, working with the European Consumer Organisation (BEUC), created AI-enabled software to scrutinize the privacy policies of 14 major technology companies for violations of the new GDPR. They found that one-third of the clauses were “potentially problematic” or contained “insufficient information,” with 11 percent of the policies’ sentences using “unclear language.” Among the companies examined were Alphabet, Amazon and Facebook. The researchers did not reveal which companies were in violation. Continue reading AI Software Identifies Violations of EU Privacy Regulations

The Intel AI Lab, which open-sourced a library for natural language processing, plans to open-source more such libraries, to help developers and researchers speed up the process of giving virtual assistants and chatbots functions such as name entity recognition, intent extraction and semantic parsing. With new libraries, these developers can also publish research, train and deploy artificial intelligence and reproduce the latest innovations in the AI community. Intel’s first conference for AI developers was held May 23-24 in San Francisco. Continue reading Intel AI Lab Reveals Plans to Open-Source More NLP Libraries

At Google’s I/O conference, chief executive Sundar Pichai reflected on the backlash against Silicon Valley companies while, at the same time, promoting the company’s advances and ambitions in artificial intelligence. Among those were specific positive solutions, such as an AI-powered software that helps diagnose eye disease, and a demonstration of what Google Assistant — in a variety of voices and accents — can do for ordinary consumers, and how Smart Compose in Gmail will suggest complete sentences to make the process speedier. Continue reading Google’s Third-Gen Tensor Processor Unit Key to AI Ambitions

During this week’s Google I/O conference, the importance of Google Lens to chief executive Sundar Pichai’s AI-first strategy became apparent. Google Lens combines computer vision and natural language processing with Google Search, for a solution aimed at consumers. Lens, described as “Google’s engine for seeing, understanding, and augmenting the real world,” resides in the camera viewfinder of Assistant and, soon, its top-end Android smartphones. Lens recognizes people, animals, objects, environments and text. Continue reading Upgraded Google Lens to Be Featured in Top Android Phones

In a keynote address at NAB in Las Vegas, ETC data & analytics project director Yves Bergquist described how the changing economics of media audiences require new measurement methods and metrics. For the first time, he said, the media and entertainment industry can leverage behavioral psychology, computational neuroscience and machine learning to understand the deep cognitive relationship between audiences and content. He pointed to director Alfred Hitchcock’s prescient statement that, “Creation is based on an exact science of audience reactions.” Continue reading NAB 2018: ETC Keynote on the Audience Genomics Revolution

Allstate’s AI-powered chatbot, Amelia, continues helping the insurance company’s call center employees solve customer service issues efficiently. Since her original deployment in September, she’s already helped these employees with more than 3 million client conversations, answering questions through an instant messaging platform on employee desktops. In January alone, Amelia helped on 250,000 calls. Allstate and other insurance companies are turning to chatbots to stay ahead of insurance-focused startups looking to compete.

Continue reading Allstate’s Digital Assistant ‘Amelia’ Now Helps Call Center Reps

What’s driving augmented reality content today? That’s the question that Storymill president Mark Kapczynski posed to a panel of AR content creators at CES 2018 in Las Vegas. VNTANA chief marketing officer Natascha French, whose company creates interactive holograms, had one answer. “Based on our experience B2C gets the sexy headlines,” she said. “But B2B is the side that is actually monetized.” Brands come to VNTANA not only to create compelling experiences for end users, but also to collect data to inform future marketing. Continue reading Content Creators Discuss What Is Driving Augmented Reality

Target announced that it is expanding its partnership with Google to cover a number of initiatives: consumers will be able to shop Target via Google Express home delivery (including by voice), Target’s REDcard payment card will be integrated into Google’s shopping platform, and new support for store pick-ups of purchases made through voice will be introduced. Amazon’s biggest rival Walmart announced in August that it would also team with Google for voice-based shopping efforts. The moves could help Google Home compete with Amazon’s Alexa-powered smart speakers. Continue reading Voice Shopping: Target Expands its Partnership With Google

At the Microsoft Ignite annual IT event in Orlando, Florida this week, Microsoft announced it will soon debut a customer-service virtual assistant as part of its Dynamics 365 product line that will incorporate artificial intelligence. A user will be able to describe a problem in her own words, and the virtual assistant will answer by relying on user manuals, help documents and other materials. The customer can request a human, in which case the bot will assist the human customer service agent; a manager can view the result on a dashboard. Continue reading Microsoft Debuts AI-Powered Software, Customer Service Bot

Despite earlier concerns over censorship and a cyberattack traced to Chinese hackers — and the fact that its search engine can only be accessed in the region by using VPNs (due to the government’s filtering system) — Google is reportedly ramping up its presence in China. Its careers web page lists nearly 60 open positions in Beijing and Shanghai. According to The Wall Street Journal, at least four of the engineering positions involve artificial intelligence, “including a technical lead to develop a team to work on natural language processing, data compression and other machine learning technologies.” Continue reading Google Ramping Up its Artificial Intelligence Efforts in China

Amazon dominates e-commerce, but now Google and Walmart Stores are partnered to compete. Google will enable customers to place orders via its virtual assistant, and Walmart will join Google’s online shopping market Google Express. Walmart will fulfill orders made through Google Express, and will also share consumers’ purchase history with Google, which streamlines re-ordering of products. Voice-enabled shopping is a rapidly growing market sector, with Amazon enabling it through its Alexa voice assistant and Echo speakers. Continue reading Walmart and Google Partner to Better Compete With Amazon

Facebook’s newly debuted Messenger Platform 2.1 features built-in Natural Language Processing (NLP), provided by Wit.ai, a company acquired by Facebook in 2015. NLP has been available to app developers since the acquisition, but Messenger 2.1 is the first time it is a built-in feature. The built-in NLP currently detects common phrases (“hello,” “bye,” and “thanks”) as well as date/time, location, phone number, email and amount of money, all of which trigger an automated response from the bot. Continue reading Facebook Messenger 2.1 Offers Built-In NLP, Payments SDK

The new Microsoft Research AI lab is now open for business, targeting the creation of a single system of general artificial intelligence that can flexibly work on a range of problems. Based at company headquarters in Washington state, the lab will be home to more than 100 scientists whose AI research spans fields including perception, learning, reasoning and natural language processing. The lab’s goal of general AI differs from narrow AI, which performs one task very well, such as facial recognition. Continue reading Microsoft Takes a Bigger Stake in AI With New Lab, Projects