Amazon Tests AI Customer Support Agents, Opens Go Market

Amazon is testing two AI-powered systems as customer support agents, one of which will automatically field customer calls without human intervention and the other which will help human service agents respond more quickly to requests. Amazon applied-science manager Jared Kramer said the AI agents rely on machine learning and refer requests they can’t handle to human agents. Amazon also debuted its cashierless “Go” technology in a large grocery store, in advance of possibly licensing the system to other retailers. Continue reading Amazon Tests AI Customer Support Agents, Opens Go Market

Amazon Considers Opening 3,000 Cashierless Stores by 2021

According to sources, Amazon is contemplating aggressive growth for its new Amazon Go cashierless stores. With plans to open as many as 3,000 new stores, Amazon would rival 7-Eleven, Subway, Panera Bread and mom-and-pop shops where people go to get a quick meal. Chief executive officer Jeff Bezos sees the move as a way to reduce time to buy a meal in busy cities and “reinvent” the brick-and-mortar store experience but hasn’t settled on the best format: a store for prepared foods and limited groceries or one that offers speedy meals. Continue reading Amazon Considers Opening 3,000 Cashierless Stores by 2021

Notorious Markets List: MPAA Points Out Global Piracy Sites

Following last month’s report by major Hollywood studios stating that 82 percent of infringing URLS that point to pirate sites and torrent files come from Google’s search engine, the Motion Picture Association of America has released a list of major worldwide torrenting sites, cyberblockers, and brick-and-mortar marketplaces. The MPAA is not creating this list to facilitate piracy, but rather to raise awareness in an effort to combat it. Continue reading Notorious Markets List: MPAA Points Out Global Piracy Sites

The Future of Media: Global Shift, Away from U.S. And Europe

Media as a business and cultural force is in a period of transformation in all respects. There is a shift underway in media consumption from the U.S. and Europe toward Asia, Africa and Latin America. Print and music may be declining, but TV and on-demand content remain strong. Low-cost mobile devices continue to impact the creation, distribution and consumption of content for a new global audience. As a result, there is an increased focus on non-English media content. Continue reading The Future of Media: Global Shift, Away from U.S. And Europe

New Firefox OS Looks to Power More Affordable Smartphones

Mozilla, the maker of the Firefox browser, recently announced the debut of the first smartphones powered by the Web-based Firefox OS. These modest smartphones are targeting first time buyers and consumers looking for less expensive alternatives to iPhones and Android phones. Firefox OS may not compete on the same level with Apple and Google, but it does present an opportunity for new Web-based devices that can offer many features. Continue reading New Firefox OS Looks to Power More Affordable Smartphones