Vevo, launched by Sony Music Entertainment and Universal Music Group in 2009 to sell digital advertising, is going through a rebranding. About 400 million people watch the company’s relatively small catalog of 200,000 music videos, but they primarily watch them on YouTube. Vevo wants to change that. Although it already had an app, it’s rolling out a brand new one that Vevo hopes will not only capture viewers but keep them there with conversations and social media. The company also plans to roll out an ad-free subscription tier. Continue reading Vevo Puts Emphasis on Social with Rebranding and New App

Zendesk is introducing Automatic Answers, a service that answers a business’s emails from customers, without human intervention. But it’s far more sophisticated than today’s well-known auto-responders, having been built on a machine-learning platform that in-house data scientists and engineers have been developing for some time. The platform is also used for another Zendesk service, Satisfaction Prediction, which helps determine the customer experience. Automatic Answers will be rolled out later in the year. Continue reading Zendesk Customer Service Product Built on Machine Learning

The second season of the series “Mr. Robot” debuts this evening. But three days earlier, fans of the USA Network series who tuned into Facebook Live to watch a Q&A with the cast of the series, moderated by comedian Keegan-Michael Key, got a surprise showing. In a twist that emulates the show’s themes, fsociety, the show’s hacker organization, broke into the live Q&A to deliver a rant about the interview, followed by a sneak preview of the debut episode of Season 2. Then the full episode disappeared. Continue reading USA Gets Creative with Social Marketing of ‘Mr. Robot’ Return

YouTube has been developing an online TV service for today’s cord cutters, expected to launch early in 2017, and has reportedly been working on deals with ABC, CBS, ESPN and other major broadcasters. However, the video platform may pass on smaller cable networks, in hopes of creating YouTube channels with related video content. In May, Bloomberg reported that the $35-per-month service would be called Unplugged and could include smaller bundles of add-on channels. “Online TV services are still young, and there’s plenty of market for YouTube to go after,” suggests The Verge, noting that current obstacles include the availability of networks on services such as Sling, and the emergence of standalone services from CBS and soon, ESPN. Continue reading Unplugged: YouTube’s Online TV Service Expected Next Year

According to e-commerce giant Amazon, yesterday’s Prime Day sales from third-party merchants were up 30 percent over last year’s event, driven by international demand. The statement was made at 3:00 pm Eastern Time during the company’s day-long promotion designed to attract more subscribers for its $99-per-year Amazon Prime membership. Once the total numbers are in, Amazon anticipates “a record day for small businesses and sellers.” Last year’s event was criticized after deals ran out too early. “The company this year offered more deals and deeper inventory,” reports Bloomberg. “It relied on thousands of third-party merchants who sell goods on Amazon and give the company a cut of each sale to boost the number of deals.” Continue reading Amazon’s Prime Day Sales Surge 30 Percent Over Last Year

BT, Deutsche Telekom, Ericsson, Hutchison, Nokia, Orange, Telefonica, Telenor and Vodafone are part of a group of 20 telcos that released a “5G Manifesto,” detailing what governments need to do to ensure 5G coverage across Europe. The companies say they will begin conducting large-scale tests of 5G by 2018, with a 2020 commercial launch in at least one city in each EU country. But the telcos also warn that net neutrality stands in the way of innovation and ask governments to lessen strictures enforcing it. Continue reading EU Telcos Join Forces for 5G Networks, Weaker Net Neutrality

ESPN is reportedly planning to offer a streaming package of live niche programming and select college sports directly to consumers via the Internet. The OTT offering is not expected to feature big league content, and ESPN does not have any immediate plans to make its core product available for standalone streaming. “Despite the growing selection of so-called ‘skinny bundles,’ earlier this year ESPN president John Skipper said that this isn’t the time to move away from the lucrative business of selling to TV providers like Comcast and Time Warner Cable,” reports The Verge. Last year, ESPN experimented with offering direct access to its Cricket World Cup coverage without the need for a pay TV subscription. Continue reading ESPN Planning to Offer Select Content via Streaming Package

Facebook has debuted a simple, less expensive way to bring wireless networks to rural areas, especially in developing nations. OpenCellular is a platter-sized device that can be attached to a telephone pole, tree or street lamp, to drive a variety of wireless networks, from 2G to LTE and Wi-Fi. Rather than get into the hardware business, however, Facebook will open-source the design for OpenCellular, with the hope that others will develop it to connect the 10 percent of the world that lacks cellular networks. Continue reading Facebook Aims to Connect the World and Attract More Users

Google announced yesterday that eight-year-old video platform Anvato is joining Google’s cloud division. Anvato’s software “fully automates the encoding, editing, publishing and secure distribution of video content across multiple platforms,” according to the Google Cloud Platform Blog. Anvato’s Media Content Platform, which counts media companies such as NBCUniversal, Fox Sports and Univision among its many customers, is expected to help Google “enable scalable media processing and workflows in the cloud.” Google is looking to compete with Amazon and Microsoft in cloud storage. Its current media clients include Sky News and Spotify. Continue reading Google Ramps Up its Cloud Business with Purchase of Anvato

Comcast just announced that it will allow Netflix to stream videos onto its X1 platform. According to a statement, both companies say they still have “much work to do” before they will be able to rollout the new service to consumers before the end of the year. Sources say that the deal will ultimately be similar to those that Netflix has created with smaller cable services across the country. In those arrangements, the Netflix app is seen on the platform, making it easier for users to sign in and access it. Continue reading Comcast, Netflix Ink Deal to Stream Videos on X1 Set-Top Box

Netflix indicated recently that it is considering offering its subscribers the ability to download content and watch it offline. But, in an era in which Wi-Fi and 4G are everywhere, the question is: Is it necessary? How many subscribers think they would actually download content? And, if so, when do subscribers think they would watch downloaded videos? Since its 2007 introduction, Netflix has streamed videos (and mailed physical DVDs), an unchanged paradigm that has served it and its subscribers well. Continue reading Survey Shows Netflix Subscribers Want Ability to View Offline

According to a survey from IBM’s Cloud Video division, 31 percent of respondents indicated that they had canceled a streaming video subscription before, while that figure jumped to 40 percent among those who listed Amazon or Hulu as their primary service. When asked why consumers would cancel their subscription, 27 percent pointed to advertisements, 25 percent cited cost, and 20 percent blamed the amount of available content. These reasons topped tech issues (17 percent), while 73 percent of respondents indicated that buffering or start delays were the most commonly experienced problems. Continue reading Ads Are the Top Reason for Canceling Streaming Video Subs

At VidCon, live-streaming mobile app YouNow showcased Internet stars such as singer Hailey Knox, who promoted her debut EP in person and to her 80,000 followers. Knox parlayed her online fame to a record deal and a tour, underscoring the reality that today’s young stars and wannabes are more likely to appear on YouNow, Musical.ly, Flipagram, Snapchat or Vine than “American Bandstand” or MTV. Although all these social media platforms skew young, “olds” are beginning to join Snapchat, endangering its “cool” status. Continue reading Social Apps Creating More Young Stars Than Traditional Media

The number of teenagers in the U.S. who own smartphones is expected to reach the 74 percent mark this year, compared to less than 50 percent in 2013, according to eMarketer. The survey found that ownership among adult millennials is more than 90 percent. EMarketer forecasts that 88 percent of 12- to 17-year-olds will have mobile phones by the end of the year, and among those, 84 percent will have smartphones. “Results of a February 2016 survey for Adestra by Flagship Research give an indication that older teens are more likely than younger ones to have smartphones,” reports eMarketer. “Among the 14- to 18-year-olds polled, 87 percent said they ‘own and use’ a smartphone.” Continue reading The Number of U.S. Teens Who Own Smartphones on Upswing

The 47-member United Nations Human Rights Council “passed a resolution condemning countries that prevent or disrupt access to the Internet,” according to The Hill. The nonbinding resolution, likely most useful for public pressure, calls on nations to address security and privacy concerns while securing freedom of expression. It also “condemns violence or intimidation against people for ‘exercising their human rights and fundamental freedoms on the Internet.’” Digital rights group Access Now cited at least 15 Internet shutdowns around the world last year, and 20 so far this year. Continue reading UN Human Rights Council Calls for an End to Internet Blocking