Apple, Goldman Sachs Issue Credit Card Linked to iPhones

In the next few weeks, Apple and Goldman Sachs Group will issue a joint credit card for testing to employees, for a launch later in 2019. The card will offer consumers features on Apple’s Wallet app that will allow them to track their balances and rewards as well as set spending goals, said sources. With the card, Apple makes a major move into iPhone users’ finances. For Goldman Sachs, the card is part of a strategy to appeal to ordinary consumers. Neither company, however, has much experience in this arena. Continue reading Apple, Goldman Sachs Issue Credit Card Linked to iPhones

Alphabet Resurrects Google Glass for the Enterprise Market

Alphabet is launching Glass Enterprise Edition, a new version of Glass, its head-mounted computer. The first version, aimed at consumers, drew widespread concern about privacy, since it could record in public places. This second Glass, targeting corporate customers and training, has been tested at 50 corporations, including Boeing, General Electric and Volkswagen. Designed as a device that snaps on to eyeglasses, Glass allows workers to view instructional content, including video and images, and even broadcast what is viewed to others for real-time instruction. Continue reading Alphabet Resurrects Google Glass for the Enterprise Market

Comcast Rolls Out Xfinity Mobile, With Streaming TV Service

On its official Xfinity Mobile website, Comcast is now allowing its Xfinity Internet customers to sign up for the service at a discounted rate of $45 per month. The regular price will be $65 per month for unlimited mobile service. Xfinity Mobile was unveiled in April and will roll out to stores over the coming months throughout Comcast’s current markets. The service runs on top of Verizon’s network, but access to Comcast’s 16 million Wi-Fi hotspots means users will automatically be switched over to Wi-Fi when available. Continue reading Comcast Rolls Out Xfinity Mobile, With Streaming TV Service

Facebook Adds Jobs Tab for Pages, Competing with LinkedIn

Facebook is now experimenting with job listings on its business Pages, a first foray into other potential features related to recruiting. For companies, particularly smaller businesses, with Pages, the new feature — which is a tab on the Page — could help drive traffic and expose more potential candidates to open jobs. The new feature would compete directly with LinkedIn, and also with Work4, Workable and JobScore, all of which offer “Jobs” applications that can be embedded into Facebook Pages. Continue reading Facebook Adds Jobs Tab for Pages, Competing with LinkedIn

Cloud Keynote: Sony Exec Recommends Learning from Piracy

Sony DADC NMS (New Media Services) CTO and head of strategy Andy Shenkler keynoted ETC’s Cloud Innovation Conference at NAB 2016 in Las Vegas. Rather than talk pure technology about the cloud, Shenkler preferred a more unique angle: piracy. “The place I want to start is around competition in the OTT space specifically,” he said. “When we talk about OTT, the usual suspects are Hulu, Netflix, iTunes, Amazon, HBO GO, and so on. But we’re not really looking at the biggest competitor out there: piracy.” Continue reading Cloud Keynote: Sony Exec Recommends Learning from Piracy

Washington Post Introduces In-House Tool to Optimize Content

Since Amazon founder Jeff Bezos bought The Washington Post from the Graham family for $250 million, he has been experimenting with using technology to improve the customer experience and apply data to make decisions. The media company has now unveiled Bandito, a tool created in-house that enables The Post to maximize readership by automatically optimizing articles on the website. Among the features that can be varied are headlines, images, teaser text and even different article versions. Continue reading Washington Post Introduces In-House Tool to Optimize Content

New Verizon Software Delivers Customer Service Intelligence

Verizon showed Rep Guidance, software that provides its FiOS sales and support representatives with individualized data designed to improve customer service and experience, at a recent NY Meetup event. According to a Verizon representative, “It’s about streamlining and simplifying the conversation, fostering a more intelligent, better-informed experience with customers rather than having a back and forth exchange and having the rep ask the customer questions that, frankly, they expect we should know anyway.” Continue reading New Verizon Software Delivers Customer Service Intelligence

Google Launches Virtual Customer Service, Plans Help Desks

Google Device Experts is a new service that aims to educate prospective customers about different Google devices including smartphones, tablets and the Chromebook. The service videoconferences a customer with a Google representative who is trained to answer customer questions about products they are looking to purchase. The videoconferencing technology is the same used for Google Hangouts. The company also has plans to install virtual help desks at various retail locations.  Continue reading Google Launches Virtual Customer Service, Plans Help Desks