PricewaterhouseCoopers U.S. will invest $1 billion to expand and scale its artificial intelligence capabilities over the next three years. The accounting giant will work with Microsoft and OpenAI to automate parts of its tax, audit and consulting services. In addition to scouting for AI software acquisitions, the investment will also fund training for its staff of 65,000 and recruitment of new talent. PwC predicts generative AI will “change business models and reinvent entire industries,” contributing up to $15.7 trillion to the global economy by 2030. Continue reading PwC’s $1 Billion Investment in AI Includes Microsoft, OpenAI

Generative AI has become a buzzword in the business community, resulting in 65 percent of executives in a recent KPMG survey saying they believe the technology will have a high or extremely high impact on their organization in the next three to five years. Yet most say they are unprepared for immediate adoption, with 60 percent estimating they are 12 to 24 months from implementing their first generative AI solution. Fewer than half of respondents say they have the right technology, talent, and governance in place to successfully implement generative AI. Continue reading Enterprise Anticipates AI Impact but Few Execs Are Prepared

Netflix, which said it lost almost one million subscribers in Q2, has been aggressively cutting costs, implementing a variety of measures that range from scaling back its real estate footprint to trimming cloud computing. While the streaming giant says the cuts have not significantly impacted content spending, it has laid off more than 400 employees in 2022 and has begun hiring more junior staff, according to reports. Macroeconomic trends have made belt-tightening common across the industry, but at Netflix it stands in stark contrast to years of explosive growth and free spending. Continue reading Netflix Cutting Costs in Areas Such as Cloud, Staffing, Perks

Next Tuesday, Facebook will begin the global rollout of a new tab in its main app called Facebook Shop, which allows users to browse product catalogs and buy items directly on the social media platform. The new feature, previously in beta with a small group of U.S. users, joins a similar feature launched on Instagram last month. Prior to Facebook Shop, businesses could add catalogs to their Facebook pages, but the new feature is a dedicated marketplace for multiple retailers. Instagram’s Checkout feature will also soon be broadly available. Continue reading Facebook Builds Out Its Shopping Features Across Platforms

Artificial intelligence research institute OpenAI, after collecting trillions of words, debuted its first commercial product, the API. Its goal is to create the “most flexible general-purpose AI language system” in existence. Currently, the API’s skills include translating between languages, writing news stories, and answering everyday questions. The API is engaged in limited testing and, said chief executive Sam Altman, will be released broadly for use in a range of tasks, such as customer support, education and games. Continue reading OpenAI Tests Commercial Version of Its AI Language System

Amazon is testing two AI-powered systems as customer support agents, one of which will automatically field customer calls without human intervention and the other which will help human service agents respond more quickly to requests. Amazon applied-science manager Jared Kramer said the AI agents rely on machine learning and refer requests they can’t handle to human agents. Amazon also debuted its cashierless “Go” technology in a large grocery store, in advance of possibly licensing the system to other retailers. Continue reading Amazon Tests AI Customer Support Agents, Opens Go Market

Following weeks of negotiation, Dish Network has agreed to pay about $1.5 billion for T-Mobile and Sprint’s prepaid mobile businesses and about $3.5 billion for their spectrum. The deal’s terms prevent Dish from selling the assets or transferring control of them to a third party for a period of three years. The Justice Department is set now to approve the $26.5 billion merger of the two mobile phone carriers, said sources, which would position Dish to become the No. 4 wireless carrier in the U.S., replacing Sprint. Continue reading Dish Purchase Opens Door to Merger of T-Mobile and Sprint

In the next few weeks, Apple and Goldman Sachs Group will issue a joint credit card for testing to employees, for a launch later in 2019. The card will offer consumers features on Apple’s Wallet app that will allow them to track their balances and rewards as well as set spending goals, said sources. With the card, Apple makes a major move into iPhone users’ finances. For Goldman Sachs, the card is part of a strategy to appeal to ordinary consumers. Neither company, however, has much experience in this arena. Continue reading Apple, Goldman Sachs Issue Credit Card Linked to iPhones

Alphabet is launching Glass Enterprise Edition, a new version of Glass, its head-mounted computer. The first version, aimed at consumers, drew widespread concern about privacy, since it could record in public places. This second Glass, targeting corporate customers and training, has been tested at 50 corporations, including Boeing, General Electric and Volkswagen. Designed as a device that snaps on to eyeglasses, Glass allows workers to view instructional content, including video and images, and even broadcast what is viewed to others for real-time instruction. Continue reading Alphabet Resurrects Google Glass for the Enterprise Market

On its official Xfinity Mobile website, Comcast is now allowing its Xfinity Internet customers to sign up for the service at a discounted rate of $45 per month. The regular price will be $65 per month for unlimited mobile service. Xfinity Mobile was unveiled in April and will roll out to stores over the coming months throughout Comcast’s current markets. The service runs on top of Verizon’s network, but access to Comcast’s 16 million Wi-Fi hotspots means users will automatically be switched over to Wi-Fi when available. Continue reading Comcast Rolls Out Xfinity Mobile, With Streaming TV Service

Facebook is now experimenting with job listings on its business Pages, a first foray into other potential features related to recruiting. For companies, particularly smaller businesses, with Pages, the new feature — which is a tab on the Page — could help drive traffic and expose more potential candidates to open jobs. The new feature would compete directly with LinkedIn, and also with Work4, Workable and JobScore, all of which offer “Jobs” applications that can be embedded into Facebook Pages. Continue reading Facebook Adds Jobs Tab for Pages, Competing with LinkedIn

Sony DADC NMS (New Media Services) CTO and head of strategy Andy Shenkler keynoted ETC’s Cloud Innovation Conference at NAB 2016 in Las Vegas. Rather than talk pure technology about the cloud, Shenkler preferred a more unique angle: piracy. “The place I want to start is around competition in the OTT space specifically,” he said. “When we talk about OTT, the usual suspects are Hulu, Netflix, iTunes, Amazon, HBO GO, and so on. But we’re not really looking at the biggest competitor out there: piracy.” Continue reading Cloud Keynote: Sony Exec Recommends Learning from Piracy

Since Amazon founder Jeff Bezos bought The Washington Post from the Graham family for $250 million, he has been experimenting with using technology to improve the customer experience and apply data to make decisions. The media company has now unveiled Bandito, a tool created in-house that enables The Post to maximize readership by automatically optimizing articles on the website. Among the features that can be varied are headlines, images, teaser text and even different article versions. Continue reading Washington Post Introduces In-House Tool to Optimize Content

Verizon showed Rep Guidance, software that provides its FiOS sales and support representatives with individualized data designed to improve customer service and experience, at a recent NY Meetup event. According to a Verizon representative, “It’s about streamlining and simplifying the conversation, fostering a more intelligent, better-informed experience with customers rather than having a back and forth exchange and having the rep ask the customer questions that, frankly, they expect we should know anyway.” Continue reading New Verizon Software Delivers Customer Service Intelligence

Google Device Experts is a new service that aims to educate prospective customers about different Google devices including smartphones, tablets and the Chromebook. The service videoconferences a customer with a Google representative who is trained to answer customer questions about products they are looking to purchase. The videoconferencing technology is the same used for Google Hangouts. The company also has plans to install virtual help desks at various retail locations.  Continue reading Google Launches Virtual Customer Service, Plans Help Desks