Verizon showed Rep Guidance, software that provides its FiOS sales and support representatives with individualized data designed to improve customer service and experience, at a recent NY Meetup event. According to a Verizon representative, “It’s about streamlining and simplifying the conversation, fostering a more intelligent, better-informed experience with customers rather than having a back and forth exchange and having the rep ask the customer questions that, frankly, they expect we should know anyway.” Continue reading New Verizon Software Delivers Customer Service Intelligence

Charter Communications has agreed to purchase Time Warner Cable for $55.3 billion in cash and stock. Including the debt Charter will assume, the total deal is valued around $79 billion. The move follows in the wake of Comcast’s attempted bid to acquire TWC. Charter will also move ahead with its purchase of Bright House Networks for $10.4 billion, and the three combined companies would make Charter the second largest TV and Internet provider in the U.S. with 24 million customers. Comcast currently holds the top spot with 27.2 million. Continue reading Charter to Purchase Time Warner Cable in $55.3 Billion Deal

The Secure Content Storage Association (SCSA), the consortium of entertainment and storage companies, announced the final specifications for its new premium content playback technology and gave it a name: Vidity. The solution supports the secure delivery, storage and consumption of movies, including those mastered in 4K and HDR, across multiple devices. Vidity partners include Fox, Warner Bros., Universal, Samsung and Walmart, but neither Disney nor Apple are involved. Compatible products and services are expected to reach market late 2015. Continue reading Vidity to Enable Download of 4K HDR Movies Across Devices

In the face of declining ratings and a shift in ad dollars to digital platforms, television networks are expanding their data and analytics capabilities. On Monday, leading broadcast and cable TV companies announced the formation of the Video Advertising Bureau (VAB), a new trade organization that plans to promote research and data that highlights the impact of TV commercials to Madison Avenue. The VAB intends to provide marketers with insights and measurement tools that help gauge whether video ads drive consumer purchases. Continue reading Broadcast and Cable TV Join Forces to Form New Trade Group

The Internet Security Task Force (ISTS), a consortium comprised of motion picture companies, is requesting that U.S. Internet service providers abandon the Copyright Alert System (CAS), which ISTS views as “ineffective.” The system forwards up to six warnings to Internet users who are identified as sharing copyrighted material via BitTorrent and other resources, before potentially taking action. ISTS is calling for a new system with stronger measures, possibly modeled after Canada’s Copyright Modernization Act. Continue reading ISTS Calls for New Take on ‘Ineffective’ Copyright Alert System

Comcast reportedly has plans to launch an online video service similar to YouTube, which would offer short-form content. By offering original content, Comcast hopes it would appeal to a younger demographic and create shows that could also be distributed as part of its traditional TV cable package. The company has yet to announce an expected launch date. Meanwhile, Comcast has unveiled Xfinity Share for its Triple Play customers, which allows users to beam live video to their TVs or those of their friends. Continue reading Comcast Planning to Launch Short-Form Online Video Service

ESPN filed a lawsuit Monday in New York Supreme Court against Verizon, claiming that Verizon’s new FiOS TV packages — which allow subscribers to purchase a basic set of channels starting at $55 per month, and add tiers of genre-based channels — are in breach of contract regarding ESPN distribution. While Verizon introduced the new packages to attract consumers looking for more flexibility, the company has met resistance from major players such as 21st Century Fox and NBCUniversal regarding current programming agreements. Continue reading ESPN is First to File Suit Against Verizon Over FiOS Bundles

Comcast issued a statement this morning that the proposed merger with Time Warner Cable has officially been terminated. “Today, we move on,” noted Comcast Chairman and CEO Brian Roberts. “Of course, we would have liked to bring our great products to new cities, but we structured this deal so that if the government didn’t agree, we could walk away.” Reports had circulated in recent days that a merger of the country’s two largest cable operators was ending as Comcast faced intense regulatory scrutiny regarding the $45.2 billion acquisition. Continue reading Comcast Confirms That It Has Dropped $45 Billion Bid for TWC

ESPN, Fox and NBCUniversal claim that Verizon’s newly launched package offerings, that feature cheaper bundles of pay TV channels, violate the terms of their respective agreements. On Sunday, Verizon introduced new flexibility for FiOS subscribers by offering a slim package of channels and optional add-on “channel packs” that feature genre-based channels. A few days prior to the launch, ESPN expressed its objection to being placed in an optional sports tier. Fox and NBCUniversal claim the Verizon plan is also outside the terms of their contracts. Continue reading Networks Claim New Verizon TV Bundles Violate Agreements

Disney is reportedly investing $250 million in DraftKings Inc., a Boston-based online fantasy sports startup. DraftKings enables fans to play fantasy sports on a per-game basis with real money. As part of the deal, DraftKings has committed to spending more than $500 million in future advertising on ESPN’s platforms. While sports fans have enjoyed a variety of options for fantasy leagues from CBS, ESPN, Yahoo and others, the model involved tracking performances across an entire season — and did not involve playing for cash payouts. Continue reading DraftKings: Disney Investing in Online Fantasy Sports Business

Internet users in the U.S. pay more for broadband and have fewer choices than Europeans. According to findings from the Center for Public Integrity, Americans pay 3.5 times the amount that French people do for Internet access, for example, and most U.S. residents can only choose from two Internet providers. That’s because broadband companies carve out their own territories to offer service. Cable providers do the same thing, but Internet TV may finally force them to compete. Continue reading Lack of Competition Means Higher Broadband Prices in the U.S.

Details regarding Apple’s online TV service are becoming available as the company continues discussions with programmers. Insiders point to a slimmed-down bundle of about 25 channels from networks such as ABC, CBS and Fox to be offered this fall. As previously reported, the content would be available across Apple devices powered by iOS, including iPhones, iPads, and Apple TV. Some execs suggests the skinny bundle would run in the $30-$40 per month range. It streaming service is expected to be announced in June and launch in September. Continue reading Apple is Planning to Launch its Internet TV Service This Fall

Comcast, the largest cable company in the U.S., could potentially soon have more Internet subscribers than television subscribers. During the last quarter, the company’s video users increased by only 6,000 to 22.4 million, while its broadband subscribers jumped by 375,000 to nearly 22 million. The diminishing gap could be a sign of the times, with an increasing number of consumers becoming more interested in services such as Amazon and Netflix, as opposed to traditional TV. As a result, Comcast is working to attract more broadband users. Continue reading Comcast Subscriber Shift Points to More Web Than TV Users

According to the Digital Living Network Alliance (DLNA), wireless VidiPath technology will enable the secure delivery of subscription TV to all certified devices in the home. This could lead to eliminating the need to rent multiple set-top boxes. Wi-Fi-based VidiPath provides access to subscription TV across smartphones, tablets, Blu-ray players, game consoles and PCs. The first VidiPath-certified products are slated for availability in the first quarter. Comcast, Cox and Time Warner Cable are among those planning to offer VidiPath STBs. Continue reading DLNA: VidiPath Tech to Enable Subscription TV Across Devices

A Cupertino-based startup may have finally developed a universal remote that can help manage the growing array of smart home devices. Last month we reported on NEEO and the launch of its Kickstarter campaign, which has since generated more than $1.2 million in pledges. NEEO is an automation system designed to control all the devices in your home. It also features palm recognition technology, which identifies when a specific person is holding the remote to bring up their personalized profile. Continue reading NEEO Universal Remote Simplifies Use of Smart Home Devices