Google Debuts AI Test Kitchen, LaMDA Language Generator

Google has launched an AI Test Kitchen and is inviting users to sign up to test experimental AI-powered systems and provide feedback before the applications are deployed for commercial use. First up is the Language Model for Dialogue Applications (LaMDA), which has shown promising early results. The AI Test Kitchen has begun a gradual rollout to small groups of U.S. on Android with plans to include iOS in the coming weeks. According to Google, “as we move ahead with development, we feel a great responsibility to get this right.”  Continue reading Google Debuts AI Test Kitchen, LaMDA Language Generator

EU’s Sweeping AI Act Takes Tough Stance on High Risk Use

The European Union’s pending Artificial Intelligence Act — the world’s first comprehensive effort to regulate AI — is coming under scrutiny as it moves to law. The Act proposes unplugging AI deemed a risk to society. Critics say it draws too heavily on general consumer product safety rules, overlooking unique aspects of AI, and is too closely tied to EU market law. This could limit its applicability as a template for other regions evaluating AI legislation, contravening the EU’s desired first-movers status in the digital sphere. Continue reading EU’s Sweeping AI Act Takes Tough Stance on High Risk Use

No-Code AI and Prediction Tools Bring Coding to the People

A new AI revolution is underway, turning people who know little about coding into developers. Called “no code,” startups are emerging to productize this new category, which essentially lets people use familiar, clickable web interfaces and even natural language to automate tasks or create simple applications, while machine learning takes over the rest. Proponents predict it will be a game-changer, powering a brigade of “citizen developers” to leverage artificial intelligence without knowing how to write code. Startups entering the space include Juji, which makes creating AI chatbots as easy as programming PowerPoint. Continue reading No-Code AI and Prediction Tools Bring Coding to the People

Google’s Bot-in-a-Box Brings Conversational AI to Enterprises

Google Cloud recently unveiled a new AI-powered service product named Bot-in-a-Box. The feature, available via Google Cloud Platform (GCP) Business Messages, will help enterprises easily manage conversations with their customers. Bot-in-a-Box creates chatbots that can naturally respond to customers’ questions by using Google’s Dialogflow software. The conversational bot does not require any additional coding but will learn directly from businesses’ customer service data. The new product is expected to cut the customer service budget for businesses and improve the service level of chat function on GCP Business Messages. Continue reading Google’s Bot-in-a-Box Brings Conversational AI to Enterprises

Universal Character Model Detailed in Latest ETC White Paper

ETC@USC teamed with Charisma.ai, Digital Domain, Fable Studio and Write Brothers, Inc. to publish a white paper on an innovative character definition tool that enables casting audience members within a story. The goal is to help construct new immersive experiences across different narrative formats using a variety of authoring systems. The proposal features a Universal Character Model (UCM) that houses all motivations, goals and methods of any specific character in order to create consistent behavior within the fluid context of interactive and dynamic stories. The white paper is now available to the creative community. Continue reading Universal Character Model Detailed in Latest ETC White Paper

CES: Identifying Consumer Trends Shaping the New Normal

The Harris Poll’s CEO John Gerzema and Mastercard’s EVP of North America marketing and communications Cheryl Guerin presented data from their recent joint market research study of COVID-19’s impact on digital commerce. They grouped their findings around four key trends: The Touchless Revolution, The Betterment Boom, The Rise of Revenge Spending and The Uncalendared Year. The presentation was followed by a 30-minute discussion with panelists Julia Hammond of MDC Partners, DyShaun Muhammad of Uber, Lou Paskalis of Bank of America and Katie Riccio Puris of TikTok. Continue reading CES: Identifying Consumer Trends Shaping the New Normal

Amazon Tests AI Customer Support Agents, Opens Go Market

Amazon is testing two AI-powered systems as customer support agents, one of which will automatically field customer calls without human intervention and the other which will help human service agents respond more quickly to requests. Amazon applied-science manager Jared Kramer said the AI agents rely on machine learning and refer requests they can’t handle to human agents. Amazon also debuted its cashierless “Go” technology in a large grocery store, in advance of possibly licensing the system to other retailers. Continue reading Amazon Tests AI Customer Support Agents, Opens Go Market

CES Panel Discusses the Industries That Are Integrating AI

Experts have made it clear that artificial intelligence will soon impact all industries, and at a CES panel on “AI — All Industry Integration,” moderated by Future PLC global editor-in-chief Bill Gannon, three experts teased out what that means for chatbots, computers, smartphones and automotive. All three noted some of the common challenges, including the need to change current business models, proactively provide mechanisms for users to guard their data and find ways to cope with the unforeseen going forward. Continue reading CES Panel Discusses the Industries That Are Integrating AI

CES Panel Addresses the Myths and Realities of Today’s AI

Artificial intelligence is not particularly well understood, especially by consumers, suggested USA Today technology columnist Ed Baig, who moderated a CES panel on “Myth and Reality in Today’s AI.” One of the biggest myths addressed was that AI results in people losing their jobs. Foundation Capital partner Joanne Chen stated that, “nobody has lost their job due to AI.” Unity Technologies vice president of AI/machine learning Dr. Danny Lange agreed. “People will not lose their jobs but do other things,” he said. Continue reading CES Panel Addresses the Myths and Realities of Today’s AI

Amazon Web Services Unveils AI Tools for Enterprise Clients

Amazon introduced Contact Lens for Amazon Connect and Amazon Kendra, two AI-enabled tools to help enterprise customers gain more information from data found in multiple sources. Both services, available for preview now on Amazon Web Services, assist cloud customers in incorporating natural language processing in a timely fashion. According to Amazon, Contact Lens for Amazon Connect and Amazon Kendra’s functionality are based on the integration of machine learning. Both services are plug-and-play. Continue reading Amazon Web Services Unveils AI Tools for Enterprise Clients

DARPA Attempts to Stop Automated Disinformation Attacks

The Defense Advanced Research Projects Agency (DARPA) published a concept document for the Semantic Forensics (SemaFor) program, aimed at stopping “large-scale, automated disinformation attacks,” by detecting fakes among thousands of audio clips, photos, stories and video. As the 2020 Presidential election approaches, U.S. officials are working to prevent hackers from spreading disinformation on social platforms, but Senate majority leader Mitch McConnell won’t consider any election security laws. Continue reading DARPA Attempts to Stop Automated Disinformation Attacks

Already Internet Celebs, Virtual Beings Get First Emmy Nod

Fable Studio’s “Wolves in the Walls,” a VR adaptation of a Neil Gaiman children’s book, won a Primetime Emmy Award for outstanding innovation in interactive media. The player is in the role of an imaginary friend for the CG child Lucy and uses VR goggles and handheld motion controllers to join her on an investigation of strange noises in the house. Lucy is also the first “virtual being” to win an Emmy, according to Fable co-founder Edward Saatchi, who defines that as a digital character with whom you have a two-way relationship. Virtual beings are growing in popularity on social platforms such as Instagram, where some are becoming digital influencers. Continue reading Already Internet Celebs, Virtual Beings Get First Emmy Nod

CES: A Look at Robots, Conscious Computers and Humanity

During CES, Gigaom publisher Byron Reese discussed the ideas in his latest book, “The Fourth Age: Smart Robots, Conscious Computers and the Future of Humanity” with CTA’s Cindy Stevens. Reese’s previous three ages are Language and Fire; Agriculture and Cities; Writing and Wheels. But robotics and conscious computers, said Reese, divide people into two groups. “People like Stephen Hawking see AI as an existential threat,” he said. “Whereas Mark Zuckerberg and others think that’s ridiculous and can’t fathom that point of view.” Continue reading CES: A Look at Robots, Conscious Computers and Humanity

Retailers Adopt Software, Chatbots to Hone Customer Service

To battle Amazon’s ubiquity and customers’ fickle loyalty, some retailers are testing the new Customer 360 software from Salesforce.com and Freshworks to improve their customer service. The software lets retailers build shopper profiles similar to Facebook to better understand what each customer wants and increase the odds that he or she will become more loyal to the retailer in question. Other strategies retailers are employing are the use of improved chatbots and better customer support training. Continue reading Retailers Adopt Software, Chatbots to Hone Customer Service

Microsoft Chatbot Xiaoice Excels at AI-to-Human Engagement

Unlike Siri, Alexa, Google Assistant and Microsoft’s own Cortana, the latter’s social chatbot Xiaoice (pronounced “Shao-ice”) isn’t constructed simply to answer questions or resolve problems but can also tell jokes, write poetry, and exhibit “empathic computing” abilities. In China, Xiaoice resided on Huawei smartphones and was a weather reader on Dragon TV, a Shanghai TV station. Debuted in China in May 2014, Xiaoice has had more than 30 billion mainly text conversations with 660 million people around the world. Continue reading Microsoft Chatbot Xiaoice Excels at AI-to-Human Engagement