February 13, 2015
As part of the new policy, Samsung revealed that Nuance Communications, a premier voice recognition technology company, is the third party that receives the voice recordings. Samsung only sends those voice recordings when viewers click an activation button on the smart TV or remote control and speak into the mic. It does not record every conversation during a viewer’s TV viewing session.
Samsung reassured its customers that their voice recordings are safe. Users can always turn off the voice recognition feature. Otherwise, their data is protected with data encryption and other “industry-standard security safeguards,” according to the company’s blog post.
Samsung did not reveal how long Nuance Communications keeps the recordings or how viewers can delete the recordings. On the other hand, Amazon’s Echo music system and virtual assistant also utilizes voice recognition, but the company provided instructions for deleting the recording.