Study: Declining Customer Satisfaction with TV, Internet Service

Customer satisfaction with cable TV, Internet and phone service providers has fallen to a seven-year low, according to a study from the American Customer Satisfaction Index. When surveyed about satisfaction involving 43 industries, consumer response placed television and Internet companies tied for last place. Recent merger talks have placed TV and Internet providers under particular scrutiny, while disappointing customer service and rising prices have taken on a different dynamic in an era of streaming options such as Netflix, Amazon and Hulu. Continue reading Study: Declining Customer Satisfaction with TV, Internet Service

Study Indicates Streaming Video is More Popular Than Live TV

The Interactive Advertising Bureau recently found that one-third of Americans now own connected TV sets, while one-third of those consumers stream video to their TVs daily. According to new survey findings from consulting firm Deloitte, video streaming services such as Netflix, Hulu and Amazon have now surpassed live programming as the viewing method of choice for many consumers. The survey determined that 56 percent stream movies and 53 percent stream TV shows, while 45 percent still prefer watching live broadcasts. Continue reading Study Indicates Streaming Video is More Popular Than Live TV

OTT: New Trends Evolving in Streaming TV and Online Video

According to research from video optimization company Conviva, about 75 percent of new over-the-top service users stop watching video after just more than four minutes, due primarily to poor streaming quality or too many interruptions. While only 25 percent continue past four minutes, the study shows that some viewers will keep trying. Nearly half will stop the video and try again and 29 percent will try a different platform. A related study notes another trend: OTT services may be steering consumers back to their big screen TVs. Continue reading OTT: New Trends Evolving in Streaming TV and Online Video

Study Finds That Virtual Nose May Reduce Simulator Sickness

One ongoing study is testing a potential solution for nausea-inducing VR content, and so far, a virtual reality nose has proven effective. Simulator sickness is believed to be caused by an asynchrony of the body’s movement and the visuals. Researchers suggest that a fixed visual reference, like a nose, can help reduce vertigo and nausea. The study participants who had a virtual nose didn’t even notice the added facial feature and could play more than a minute longer than the control group. Continue reading Study Finds That Virtual Nose May Reduce Simulator Sickness

Streaming Video Subscribers Spend More Time Watching TV

Nielsen reports that about two in five U.S. households currently subscribe to streaming video services. According to the measurement company’s latest Total Audience Report, about 36 percent of households were Netflix subscribers in November. Netflix indicates it now has 40 million paid subscribers in the U.S. Following Netflix is Amazon Prime at 13 percent and Hulu Plus at 6.5 percent, explains the Nielsen study, which also shows that streaming service subscribers spend significantly more time viewing content. Continue reading Streaming Video Subscribers Spend More Time Watching TV

Eventbrite Study Provides Breakdown of E-Sports Demographics

In an attempt to improve its understanding of e-sports enthusiasts, Eventbrite conducted a survey of those that used its site to purchase tickets for live multiplayer video game competitions. The company discovered that e-sports fans are generally male, between the ages of 18 and 34, as well as active gamers themselves. E-sports are typically held in large arenas and draw thousands of fans who typically attend as an opportunity to be part of the larger gaming community. Continue reading Eventbrite Study Provides Breakdown of E-Sports Demographics

Younger Consumers Find Digital Video More Relevant Than TV

A recent study by Hunter Qualitative Research, commissioned by Defy Media, determined that millennials prefer video available via YouTube and other digital venues as compared to traditional television because they find the content to be more relevant and enjoyable. Digital content also feels more real to them. The study, conducted in the fall of 2014, found that consumers 13-24 years of age spend 11.3 hours watching free online video in a typical week. The same group watches a weekly average of 8.3 hours of regularly scheduled TV. Continue reading Younger Consumers Find Digital Video More Relevant Than TV

Cisco 2019 Forecast: 5.2 Billion People Will Be Mobile Users

Cisco recently released its annual forecast for global mobile data traffic, predicting that mobile traffic will experience tenfold growth during 2014-2019. By the end of that period, Cisco expects that 69 percent of the world’s population (5.2 billion people) will be mobile users. The company also anticipates 4.6 billion smartphones, compared with 3.1 billion feature phones by 2019. The study, which also addresses connected tablets and Wi-Fi-enabled laptops, suggests that 97 percent of worldwide traffic will come from smart devices. Continue reading Cisco 2019 Forecast: 5.2 Billion People Will Be Mobile Users

Economists Question Claims of Facebook Global Impact Study

A study commissioned by Facebook found that the social network currently accounts for $227 billion in global economic impact and has helped create 4.5 million jobs. The company claims that its social network drives smartphone purchases and creates job in both tech and non-tech industries. However, independent economists believe those numbers may be overstated because Facebook and Deloitte, the company that prepared the report, may have used incorrect assumptions. Continue reading Economists Question Claims of Facebook Global Impact Study

Pew Research Study Says U.S. Adults Using More Social Media

According to a new Pew Research study, American adults are increasing their use of traditional social networks, while teens are spending more time with messaging services such as Snapchat. Facebook use has leveled off, but Pew points to increases in the use of Instagram, Pinterest, LinkedIn and Twitter. Pew found that adult Facebook users log in at least once per day, while almost half of Instagram users visit daily, and 36 percent of Twitter users visit daily (a drop from 46 percent in 2013, which Twitter refutes). Continue reading Pew Research Study Says U.S. Adults Using More Social Media

Study Shows Media Violence Not Linked to Societal Violence

A study recently published in the Journal of Communication found that no significant association exists between media violence consumption and societal violence. Researcher Christopher Ferguson of Stetson University conducted two studies, one which compared movie violence and homicide, and the second which focused on video game violence and youth violence rates. The findings point to an increase in media violence, but not a correlating increase in real-life violence. Continue reading Study Shows Media Violence Not Linked to Societal Violence

New Study: The Mystery Behind the Way Teens Listen to Music

According to a recent Piper Jaffray study, contrary to popular belief, teenagers have yet to abandon the MP3 as the traditional way to listen to music. Given a sample of about 7,200 teens, Piper Jaffray concluded that nearly 42 percent preferred an MP3 player to Pandora, local radio, CDs, Sirius XM and other streaming services. This data however, omits key trends, including the use of Spotify and YouTube, and may not be the best interpretation of how teenagers listen to music today. Continue reading New Study: The Mystery Behind the Way Teens Listen to Music

Study: Live-Tweeting Actors Drive Engagement, Good for Shows

A recent study from Twitter shows that live-tweeting from an actor’s account can boost the volume of conversation on the social network. Series premieres with live-tweeting cast-members had 64 percent more tweets that day than TV shows that did not. The difference for live-tweeting from the show’s official handle was only a seven percent increase. Twitter says actors also generate a significant following when they live-tweet. Their lift in follow rate increases by 228 percent. Continue reading Study: Live-Tweeting Actors Drive Engagement, Good for Shows

Viacom Study: Multi-Screen Viewing Promotes Network Loyalty

According to a new study by Viacom, devices that enable consumers to watch television content on multiple screens is leading to increased network loyalty and an audience preference for live viewing. “Getting With the Program: TV’s Funnels, Paths and Hurdles” notes that 78 percent of viewers polled indicated they would not have become fans of some shows if they were not able to watch them on multiple screens. The study also found that multiplatform viewers are more committed to viewing shows live and watching multiple networks. Continue reading Viacom Study: Multi-Screen Viewing Promotes Network Loyalty

New First: Majority of Digital Media Accessed on Mobile Apps

According to a new study by comScore, U.S. consumers are now spending 52 percent of their time with digital media via mobile apps. Marking a significant shift, we are now spending more time on mobile apps than we are on desktop PCs and mobile Web surfing. The report indicates that mobile usage as a whole now accounts for 60 percent of our time with digital media, while desktop-based consumption accounts for 40 percent. Additionally, one-third of U.S. users download at least one app per month. Continue reading New First: Majority of Digital Media Accessed on Mobile Apps