FedEx is launching a single platform e-commerce solution called fdx that offers end-to-end e-commerce solutions for any size business. “FedEx is transforming into a digitally-led business powered by our extensive physical transportation network, leveraging our scale and insights from moving 15 million packages per day,” FedEx President and CEO Raj Subramaniam said, announcing the unit from the National Retail Federation’s Big Show in Manhattan. “Through fdx, we will enhance our longstanding relationships with merchants of all sizes to help them optimize and grow their businesses through digital intelligence.” Continue reading FedEx Launching a New Turn-Key B2B E-Commerce Solution

Amazon continues its push into social shopping, partnering with Snapchat to allow sale of some products to U.S. users directly through the app. Amazon’s Snapchat ads will display real-time pricing, Prime eligibility and delivery estimates, as well as product details. Snapchat users will be able to link their Amazon accounts via a one-time set-up, with purchases defaulting to their preferred Amazon payment method and shipping address (unless otherwise specified). Both Amazon products and those through the e-commerce giant’s independent sellers will be included in the program. Continue reading Snapchat Latest Social Site to Link Amazon for In-App Sales

Meta Platforms is offering its social media users a “more seamless shopping experience” by inviting them to link their Amazon accounts to Facebook and Instagram so purchases will complete without having to leave the apps when clicking on display ads. “The opt-in experience will allow you to see real-time pricing, Prime eligibility, delivery estimates and product details on select Amazon product ads in Facebook and Instagram,” according to Meta. In the past year, Meta has made improvements to its online ad system, leveraging artificial intelligence to counter the effect of Apple’s 2021 privacy changes. Continue reading Meta, Amazon Team for In-App Shopping on Social Platforms

Amazon now has more than 750,000 robots that relieve warehouse employees from some intensely repetitive tasks. Just in time for the holiday shopping rush, the company is adding a new robotic technology, Sequoia, which is already operating at a fulfillment center in Houston, Texas. Amazon says Sequoia is a complete “reimagining” of how inventory is stored and managed, resulting in a 75 percent improvement in how inventory is identified and housed, and also improves employee safety. Amazon is also expanding its robot workforce with the addition of a bipedal robot called Digit, from Agility Robotics. Continue reading Amazon Introduces New Robots to Improve Fulfillment Speed

With Netflix ceasing DVD rent-by-mail operations as of September 29, a market opportunity has been identified by Seattle, Washington-based independent Scarecrow Video, which wants to step into the role vacated by the streaming giant. Described as the largest remaining video retailer in the U.S., Scarecrow began experimenting with a rent-by-mail program in 2019, offering DVDs and Blu-ray Discs delivered to mailboxes across the country. While rare titles are excepted from the rent-by-mail program, and applications to participate in the program must be individually approved, Scarecrow has proclaimed the program a success. Continue reading Indie Video Store Tries to Fill Netflix DVD-by-Mail Rental Role

Salesforce suggests “the retail industry is again on the precipice of major disruption” based on consumer adoption of artificial intelligence, which is being used to change shopping habits and inform purchases through things like personalization, browsing suggestions and recommendations based on past habits and visualizations. Other popular use cases include AI-generated marketing assets and customer service agents. Based on a study conducted in May and June of this year involving 2,400 shoppers and 1,125 retail decision makers, Salesforce notes that one in six shoppers, or 17 percent, have already used generative AI for “purchase inspiration.” Continue reading Salesforce: 17 Percent of Shoppers Have Used Generative AI

Amazon says it achieved its “fastest Prime speeds ever” for deliveries across the 60 largest U.S. metro areas in Q2, when more than half its member orders arrived “the same or next day.” The benchmark announcement precedes this week’s earnings statement and was couched as fulfillment and transportation investments that have paid off. Amazon says it will in two years double the number of same-day delivery sites. So far in 2023 it has “delivered more than 1.8 billion units to U.S. Prime members the same or next day,” almost four times the shipments delivered at that rate during the same period in in 2019. Continue reading Amazon Boosts Efforts to Ship its Prime Deliveries in One Day

Despite slowing e-commerce sales growth and signs of a global recession, Amazon plans to continue diversifying through investments like building a brick-and-mortar grocery chain, launching a satellite network for Internet delivery, expanding Alexa services, and developing self-driving cars — including through Zoox, an autonomous taxi subsidiary. That was the message from company CEO Andy Jassy at the Bloomberg Technology Summit in San Francisco. The remarks come after Amazon posted its first quarterly loss in seven years in Q1, which also marked the company’s slowest revenue growth since 2001. Continue reading Amazon Plans to Continue Diversifying Despite Tough Times

Google Shopping is introducing new tools to help merchants and brands improve online sales performance. A Shopping Experience Scorecard will provide retailers the opportunity to earn a “Trusted Store” badge. In addition, Google is offering data analytics, including a conversion rate measurement tool, a price comparison feature and shipping and return overview pages. Since revamping its market portal as Google Shopping in 2019, the company has been trying to make it easier for users to “research and buy” using Google Search. Continue reading Google Shopping Adds Analytics Tools, Trusted Store Badge

The supply chain crunch is about to worsen due to a phased shutdown of Shanghai that began Monday, say recent reports. The coastal city of 26 million people — a seat of international finance and business, and home to the world’s biggest container-shipping port — finds itself grappling with its worst COVID-19 outbreak to date. Authorities have switched from temporary neighborhood lockdowns to a mandatory citywide shutdown in a phased implementation whose stage two runs Friday to Tuesday. China’s biggest chipmaker, however, and an iPhone plant are continuing to operate under strict rules in Shanghai. Continue reading China COVID Woes Cause Shutdowns, Supply Chain Impact

Tech startups are booming, with a spike in investment in companies that focus on automation to stream supply chain throughput. According to data from venture capital database PitchBook, investment in tech firms that facilitate supply chain efficiency was for the first nine months of 2021 about $24.3 billion, roughly 60 percent higher than all of 2020. The acceleration is largely due to COVID-19 supply chain shortages. Until recently, despite their underlying importance to stocking the world’s shelves, businesses specializing in supply chain solutions weren’t a hot category for venture capital. Continue reading Shortages Put Investment Spotlight on Supply Chain Startups

During the COVID-19 pandemic, Amazon not only added workers to keep up with surging demand, it nearly doubled the size of its fulfillment network, adding 450 new facilities for storage, sorting and shipping, according to MWPVL International, a supply chain logistics consultancy. The e-commerce giant now has 930 facilities across the U.S. where it employs more than 950,000 people, according to its Q2 earnings report. While it’s hiring and infrastructure expansion have largely been concentrated near big cities, which helps mitigate supply-chain disruptions while also speeding shipping times, Amazon is still urging holiday shoppers to order early. Continue reading Amazon Positioned for Holiday Crunch with Network Buildout

Amazon unveiled its $1.5 billion air hub in northern Kentucky this week. The hub will serve as the “central nerve” of the company’s U.S. air cargo operations and aid in speeding up deliveries and having better control over logistics. Amazon Air, which debuted in 2016 as the company’s growing air cargo arm, operates in 40+ airports around the U.S. Its routes are flown by several contracted carriers. Now, the Cincinnati/Northern Kentucky International Airport will allow Amazon to improve its one-day and same-day deliveries. Continue reading Amazon Unveils Central Air Hub to Speed One-Day Deliveries

The U.S. Government Accountability Office (GAO) issued a report stating that the FCC’s current broadband minimum benchmark speeds — 25Mbps for downloading and 3Mbps for uploading — are too slow for many small business needs today. This benchmark was implemented in 2015 under FCC chair Tom Wheeler and was not updated by the next chair, Ajit Pai. Wheeler updated it from 4Mbps downstream and 1Mbps upstream during his four-year term, an increase opposed by Republicans and the broadband industry. Continue reading Government Accountability Office Calls for Faster Broadband

Since the COVID-19 pandemic struck, Amazon added 50 million Prime members and made $26+ billion in profits. Also surging, however, are fake reviews that bolster ratings for vendors but sow mistrust among shoppers. Amazon made it easier to leave a rating, such as one-tap ratings that allow the consumer to submit a star rating without accompanying text, but the attempt to instill confidence among consumers has largely backfired. Amazon’s one-day shipping has also made it much harder for small businesses to survive the transition to online sales. Continue reading Amazon Profits Rise as Do Fake Reviews and Inflated Ratings